Jennice Hayes has over 15 years of experience in management, recruitment and training, organizational development, and project management. She currently works as a Branch Account Manager and Loss Mitigation Specialist at CitiFinancial Servicing, LLC, where she leads a team of 13 representatives, conducts performance reviews, and creates reports to help the team achieve goals. She has a Master's degree in Human Resources from Central Michigan University and a Bachelor's degree in Psychology from Xavier University of Louisiana.
In toady's competitive and technology driven era, every organization thrives for success. For this preparedness is essential to operate both locally as well as globally. This presentation is an attempt to chalk out the guideline in brief.
Half day open training event on the advantages and disadvantages of performance appraisals, involving the discussion of what constitutes an effective performance appraisal. This event was held in London and the delegates included HR professionals, company owners and departmental heads.
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Professional Experience history and details for Business Operations, Facilities Management, Client & Customer Relations Management, Business Thought Leader & Value Add Agent
In toady's competitive and technology driven era, every organization thrives for success. For this preparedness is essential to operate both locally as well as globally. This presentation is an attempt to chalk out the guideline in brief.
Half day open training event on the advantages and disadvantages of performance appraisals, involving the discussion of what constitutes an effective performance appraisal. This event was held in London and the delegates included HR professionals, company owners and departmental heads.
Online experts offer Assignment help & Homework Help to students. Business Studies Assignment help & Business Studies Homework help. Our Business Studies Online tutors are available for instant help for Business Studies assignments & problems.Business Studies Homework help & Business Studies tutors offer 24*7 services . Send your Business Studies assignments at support@globalwebtutors.com or else upload it on the website. Instant Connect to us on live chat for Business Studies assignment help & Business Studies Homework help.
Professional Experience history and details for Business Operations, Facilities Management, Client & Customer Relations Management, Business Thought Leader & Value Add Agent
Atomic Developer Bundle packages some of the most widely used container orchestration tools into a single Vagrant box to provide developers with a configuration as close to production as possible!
Slidedeck from my speak at Sketch App Meetup #19 in Copenhagen - January 19 2017.
How did I end in a startup - what was it like to go from agency to a small startup. What do we do, how do we do it and what did I learn.
Speaker: Casper Nybro Hach
1. JENNICE HAYES
2005 Klingensmith Rd. Unit #66, Bloomfield Hills, MI 48302
Home: 248-334-6896 - Cell: 248-425-4051 - Email: neecey115@yahoo.com
MANAGEMENT
• Demonstrated success in negotiating win-win employee issues, cross-training, budget
anaylsis, and management reports.
• Leading strategist with expertise in business process, organizational structures and
technology following cutting edge and emerging trends.
• A passionate and ambitious professional with intensive experience managing multiple
programs, also known for integrity, detail orientation, outstanding commitment and follow
through.
EXPERTISE
Recruitment & Retention Training & Development Organizational Development
Sales Strategies HR Policies Orientation
Project Management Succession Planning
PROFESSIONAL EXPERIENCE
CitiFinancial Servicing, LLC, Oak Park, MI
Branch Account Manager/Loss Mitigation Specialist, 4/2003 - Present
• Complied and analyzed statistical data relative to unit productivity, monitoring live calls
while providing feedback to staff
• Led a team of up to 13 account representatives to assist various cusomer needs while
ensuring all staff attained and exceeded individual monthly goals by a minimum of 3%
through extensive training and development
• Provide advice and question resolution concerning collection activities, reviewing the
status of severely delinquent accounts, and handling all loss mitigation efforts
• Conducted performance reviews, making recommendations as needed regarding
corrective actions and suggested dismissals
• Maintained and distributed month-end numbers to staff, providing relevant information to
help team achieve all individual as well as team monthly goals
• Created valuable reports assisting peers with agent availability, leading to an increase in
team results by over 20%
• Coached negotiation skills, reducint the past-due loan balance outstanding whil improving
departmental bottom-line, handling objections and time management
• Handled and responded to all escalated customer inquiries in a prompt and professional
manner while remaining in compliance with all Federated policies and procedures
EDUCATION/CERTIFICATIONS &TRAINING
2. Central Michigan University, MSA in Administration - Human Resources, Mt Pleasant, MI
Xavier University of Louisiana, Bachelor of Science - Psychology, New Orleans, LA
SAFE Act - NMLS #212724