Andria Dawkins has over 10 years of experience in banking and financial services. She holds an MBA in Human Resources Management and a BS in Finance and Banking. Her experience includes roles in customer service, training, operations, and relationship management at Wells Fargo and other financial institutions. She has strong skills in communication, problem solving, and building client relationships. Her current role at Wells Fargo is as a Treasury Service Associate, where she works to expand client relationships and implement treasury products and services.

1. Andria C. Dawkins
223 Tollesbury Ct. andriadawkins84@gmail.com
Winston Salem, NC 27127 (336) 695-9129
EDUCATION
Master of Business Administration: Concentration Human Resources Management
Strayer University, Greensboro, NC August 2011
Bachelor of Science, Business Administration: Concentration, Finance and Banking,
Appalachian State University (ASU), Boone, NC December, 2006
Trainer Development Program - Treasury Management Client Delivery June 2016
 Partnered with on-site L&D Consultant to conduct 1-on-1 meetings to discuss components of a successful trainer such
as facilitation skills, feedback skills, preparing a room for presentation and virtual facilitation
 Developed an understanding of the L&D Consultant role through classroom observation and job shadowing
 Facilitated a portion of existing curriculum providing me with the opportunity to become familiar with enterprise
training materials and practice facilitation skills
 Observed an existing LDC facilitate a training course and identified platform and facilitation skills used; provided
feedback on facilitation strengths and focuses using the facilitation feedback form
 Completed facilitation self-study assignments including How Adults Learn, Providing Feedback and Delivering On-
the-Job Training
 Utilized training aids such as training manuals and Smart boards during facilitation
SUMMARY OF QUALIFICATIONS
 3+ years of training experience
Includes facilitating on-the–job training sessions ensuring to complete documentation chronicling the learners’
progress and completed assignments, observing, providing feedback and soliciting feedback from learners
ultimately resulting in productive and efficient tellers who were promoted to greater positions.
 5+ years customer service experience
 Strong consultative skills
 Strong communication, interpersonal, research and problem-solving skills
 Mentorship, training and leadership skills
 Organized, detail oriented and extremely accurate data entry skills
 Able to meet deadlines and effectively handle demanding and crisis situations
 Proven ability to work effectively in a team environment and independently
 Ability to quickly learn and efficiently utilize the systems required to complete tasks
PROFESSIONAL EXPERIENCE
Wells Fargo & Company, Winston Salem, NC
Treasury Service Associate 2 2014 – Present
Hired to manage the cash flows of a dedicated portfolio of small business, middle-market and corporate clients in order to
create, expand and service Wells Fargo-Client relationships via products/services such as ACH, Wires, Lockbox.
 Create strong relationships with internal partners including Relationship Managers, Relationship Associates, and
Sales Teams as well as the customer through preparing and delivering Service Consultations and setting up customer
visits to further strengthen the customer relationship with the Treasury team which has resulted in the implementation of
services and products to improve the customer’s day-to-day processes while increasing profits for the bank.
Loan Servicing Specialist 3 2012 – 2014
Brought on board to provide and direct the delivery of superior level of customer service to loan borrowers by
researching issues and responding to inquiries with detailed, satisfactory solutions.
 Maximized team effectiveness by designing an internal control system that provided clear instruction on how team
member’s completed the collateral release process which resulted in the reduction of delays in documents being approved
during the Quality Approval process.

2. Technical Service Specialist 2010 – 2012
Employed to provide technical support to the Securities Operations by leading the charge on issue management from
inception to closure, and including identification, escalation, recommendation, resolution and root cause analyses.
 Significantly reduced downtime in banking operations by shadowing Securities Operations reps in their day-to-day
roles in order to anticipate potential technical problems before they happened.
Wachovia Bank, Winston Salem, NC
State Employees’ Credit Union, Greensboro, NC
Lead Teller 2007 – 2010
Hired to ensure customer financial transactions are completed accurately and efficiently in compliance with regulatory
banking requirements while serving as the first point of contact between the bank and the customers.
 Protected the bank against carefully concealed fraudulent activities by completing required documentation such as
CTR’s when audit trails revealed structuring may be involved and analyzed customer account trends to ensure
transactions were cohesive with business needs and normal activities.
COMPUTER PROFICIENCY
Microsoft Office Applications – Word, Excel, PowerPoint, Access, Outlook, OneNote; Wells Fargo Systems includingbut
not limited to - Mainframe, BLAST, TCM/Credit Fulfillment, AFS, HOGAN, See-More-Plus, Magic, One-Track, Horizon,
Oracle/OCR, ServiceView, Smart Intranet, Operations Image Browser (OIB), eDiv, Online Forms, TM Knowledge Center
PROFESSIONAL RECOGNITION AND AFFILIATIONS
Recipient – Innovation Zone (iZone) Award, Shared Success Awards, Thank You Awards, On the Spot Awards
Recognition – Treasury Services Dedicated All-Star
Participant – Training Development Program
Volunteer – Samaritan Ministries Soup Kitchen
Volunteer – Habitat for Humanity, Forsyth County Habitat for Humanity & Wells Fargo