Susanna Gaspar is a systems engineer and project manager with experience in IT projects, team leadership, customer service, strategic planning, and best practices. She has a Master's in Business Administration with a focus in Accounting and Bachelor's in Computer Systems Administration. She is currently a server providing excellent customer service. Previously, she was a household manager providing IT support to local schools and offering independent consulting services. She has a background in cake decorating, call center work, and volunteering for local schools.

1. SUSANNA GASPAR
San Tan Valley, AZ | 602.904.0754 | susannagaspar31@gmail.com
SYSTEMS ENGINEER / PROJECT MANAGER
Knowledgeable and resourceful Systems Engineer / Project Manager offering an array of expertise within IT
projects, team leadership/training, customer service, strategic planning and best practices/methodologies. Analyze
and design technology solutions and provide expertise in support of presales activities. Respond to customer/user
requests. Assist in solution configuration and the development of technical strategies. Support the analysis of
customer business objectives. Understand the value of an inclusive work environment. Offer knowledge of the
global business environment. Create presentations and develop clear and concise communications. Participate in
team meetings. Interface with internal/external systems developers to provide data, reporting and/or analysis.
AREAS OF EXCELLENCE:
IT Project Management • Team Leadership/Training • Customer Service • Strategic Planning • Reporting
User Support • Best Practices • Product Management • Windows NT/2000/XP/Vista/7/8/8.1/10 • MS Office
Troubleshooting • Apple Products • Operating Systems/Linux • Time Management • Teamwork • IT Maintenance
EDUCATION AND PROFESSIONAL DEVELOPMENT
MASTER OF BUSINESS ADMINISTRATION - ACCOUNTING, University of Phoenix
BACHELOR OF APPLIED SCIENCE - COMPUTER SYSTEMS ADMINISTRATION, Arizona State University, Mesa, AZ
ASSOCIATE OF APPLIED SCIENCE - CISCO NETWORKING TECHNOLOGY AND IT, Chandler Gilbert CC, Chandler, AZ
CAREER NARRATIVE
Village Inn, Queen Creek, AZ (2015 TO PRESENT)
SERVER
Deliver outstanding customer service to patrons in the 40-table establishment, assisting in food/beverage
selections,taking orders, explainingpreparation, promoting specials, deliveringfood and resolvingissues.
 Utilize excellenttime management skillsto achieve customer satisfaction and assist team members.
 Transmit orders to the kitchen and ensure comprehension regarding special preparation requests.
 Maintain table settings, monitor cleanlinesswithin the restaurant and expediently remove empty dishes.
Self-Employed, San Tan Valley, AZ (2010 TO 2015)
HOUSEHOLD MANAGER
Engaged in a hiatus from the professional workforce to remain at home, manage the household and care for
children, volunteering at and spearheading various school activities,community initiativesand fundraising events.
 Provided IT tech support within the Higley Unified School District, setting up and distributing 200+
computers for district staff/students, and adding computers to the district network and Active Directory.
 Successfully removed and replaced faulty components, solved technical issuesand cleaned computers.
 Utilized Windows Deployment Service and MS Development Toolkit to image computers from district
servers, and built organizational skillsby documenting/tracking completed work by computer and location.
 Provided cake decorating, tax preparation and IT support as an independentconsultant from home.
ADDITIONAL/EARL Y CAREER HISTORY
CAKE DECORATOR, Wal-Mart, Queen Creek, AZ
CALL CENTER TECHNICIAN, Teleperformance, Clearfield, UT
VOLUNTEER ACTIVITIES
Event Organizer / Volunteer - Benjamin Franklin Charter School, Queen Creek, AZ