1. SUMMARY
WORK HISTORY
TECHNICAL SKILLS
Marc Jason R. Fabian
Computer Engineer, MIS/IT
Systems & Network Administrator,
Technical Support, Computer Technician
Mobile :( +63)906 5311873
Email: marcjasonfabian@yahoo.com
Able to work in a dynamic fast-paced environment, highly trainable, flexible, dependable, well-rounded,
meticulous, detailed, organized, analytical, self-motivated with a variety of technical experience and has good
interpersonal skills. Demonstrated ability to achieve goals and deliver results consistently. Excellent in
communication, proactive, hands-on approach, strong problem solving skills making sure all angles of risk has been
assessed before going to final solution phase with in-depth knowledge of hardware, software tools and systems.
Computer Troubleshooting: OS Installation, Virus Removal, Software Installation, PC Assembly, General
troubleshooting and Maintenance
PC Peripherals Troubleshooting: Dot Matrix, Inkjet Printers, Photocopiers, Fax, Monitors, POS Machines -
assembly & disassembly, Preventive Maintenance and Troubleshooting
System Administration: Active Directory – Security Policies and User Password Management
Networking: LAN, WAN, WLAN, Structured Cabling, Wireless Router/Access Point installation
Multimedia Editing: Photoshop, Cyberlink Power Director, Corel Draw, Proshow Producer
Microsoft Office: Word, Powerpoint, Excel, Publisher, Open Office
Database Management: Sql Server 2008 R2, MySQL, MSSQL,
Platform: PC/Windows, Server 2008 R2, Linux
• PUREGOLD Price Club, Inc. – Laoag
Nolasco St. cor. Castro Ave. Brgy. Poblacion, Laoag City
(October 2, 2012 – January 15, 2015)
Job Description: Technical Support Staff (Management Information Systems)
- Store Network and System Administrator (Network Configuration, Domain Setup, Active Directory and
Group Policy Implementation, User account management – permission and password setup)
- Ensure proper functioning and maintenance of IT systems (Operating Systems, Servers, Databases, Web
Applications, and Wireless Networks)
- Installs, modifies, troubleshoots, repairs personal computer hardware and software systems, and
provides technical assistance and training to system users.
- Provide all possible IT support to all Departments pertaining to program (Web based and In-house
systems) support and hardware (Workstations, Servers, Photocopier, printers, fax machine, telephone
lines and other peripheral devices) concerns to increase the growth of the company and to come up
more productively.
- Train office colleagues to use new programs effectively and efficiently
- Maintain program updates, backup all important data and document all important printed data, inform
office colleagues’ status of systems, sales and daily updates.
- Plan, coordinate, and execute hardware, software and network installation, configuration, preventive
maintenance, troubleshooting and repair operations.
- Answer, evaluate and prioritize incoming telephone, e-mail and in-person requests for assistance from
users experiencing problems with hardware, software, networking and other computer-related
technologies. Assist users in understanding various options and applications within MS Office, including
Word, Excel, Access, PowerPoint and Outlook/Thunderbird.
- Appointed Point Person in eSales Reporting and BIR Compliance responsible in consolidating and
checking monthly sales generated per store in our Zone(Ilocos Area-Laoag Ilocos Norte and Vigan Ilocos
Sur, Tuguegarao, Isabela Area – Cauayan and Santiago, Tarlac Area – Capas, Roxas, and Cabanatuan)
Birthday: 10/24/1980
Age: 34
Civil Status: Married
Nationality: Filipino
Address: Laoag City, Ilocos Norte
Tel: (077) 677-10-48

2. • DASHMA Computer Systems and Services
# 22 M.J. Guerrero St. Laoag City
October 16, 2006 – September 30, 2012
April 30, 2002 – Nov. 20, 2004
Job Description: Senior Field Service Engineer (October 16, 2006 – September 30, 2012)
Job Description: Computer Service Engineer (April 30, 2002 – Nov. 20, 2004)
- Provides quality IT services (on-site service/repair, installation, structured cabling, and preventive
maintenance) for banks, offices, Municipalities, Companies and individuals in Laoag City and over Ilocos
Province.
- Train office colleagues to render excellent and satisfying services.
- Provide all possible IT support to customers to increase the growth of the company and to meet and
satisfy customer needs.
- Support sales, endorse and update our customers with our latest products with regards to technology
- Contributes to team effort by accomplishing related results.
• Informatics Computer Institute
105 Mall formerly VL & Sons Building, Laoag City
June 16, 2006 - August 25, 2006
Job Description: Part Time IT Instructor
- Teach intermediate computer course (Introduction to computers, Internet and Email, MS Word, Excel,
and PowerPoint), Basic PC troubleshooting and Networking to both professional clients and students.
- Maintain computer system and network, outsource small government firms like barangay officials,
professionals to undergo basic computer training and operation for barangay computerization project.
• Link2Support Inc.
5th Floor Techno Plaza One Building
Orchard Road, Eastwood City Cyber Park
188 E. Rodriguez Jr. Avenue, Libis Quezon City
November 22, 2004 - March 15, 2006
Job Description: Product Support Representative
- Primarily in-charge in technical assistance, networking concerns and troubleshooting of Linksys
products of clients based in the United States, EMEA (Europe, Middle East and Africa) which includes
also United Kingdom and New Zealand, APAC (Asia Pacific) Which includes Singapore, Hong Kong, and
Australia by interacting a question diagnosis while guiding users through step-by-step solutions via
Phone(Voice) and Chat Support
- On the spot documentation while customer is being assisted thru phone or chat
- Configuration and support of wired and wireless routers, wireless specialty devices such as wireless
gaming adapters, wireless range extenders, wireless Ethernet Bridge, wireless access point, and
wireless security encryption.
- Interactively communicating with other departments (RMA, SALES dept), third party vendors and
support in resolving customers concern ensuring to achieve conformance and meet company
objectives.
Recognition:
Linksys Product Support ATL (Asst. Team Leader)
Oct. 26, 2005 – March 15, 2006
- Promoted from Product Support Representative to Asst. Team Leader based on KPI (Key Performance
Index), technical skills and leadership abilities.
- Assist fellow agents who are in need of support or anyone who is taking too much time in
troubleshooting customers concern to ensure proper troubleshooting and enforcing the value of
customer service.
- Coordinate with my immediate superior about the performance of the team as well as individual status
of the team.
- Provides immediate assistance to the Team Leader in supervising the team and takes the Team
Leader’s post when he / she is not around.
- Escalate calls to appropriate technical support level if received beyond skill set and upon client
demand.

3. EDUCATION
SEMINARS/TRAININGS ATTENDED
SKILLS AND KEY COMPETENCIES
Bachelor of Science in Computer Engineering
Mariano Marcos State University
1997-2002
• Obtained a diploma in Bachelor of Science in Computer Engineering April 2002
• Receive extensive training in theories of programming, electronics and communications
and troubleshooting computer problems both hardware and software.
Secondary Diploma - High School
Ilocos Norte College of Arts and Trades
1993-1997
• Received extra-curricular awards
Athlete of the Year - Table Tennis Division
Boy Scout of the Year
2nd
Battalion Commander of CAT(Citizens Army Training)
• Lay-out Artist, School Newspaper
Elementary Certificate
Laoag Central Elementary School
1987-1993
• Received extra-curricular awards
Athlete of the year - Table Tennis
Boy Scout of the year
Red Triangle Drum & Lyre Loyalty
• TESDA NC2 Certified (Professional)
• Enthusiast in IT Field
• Always willing to learn, highly trainable
• Proficient with English language both oral and written
• Typing: 50+ WPM
• Efficient even without supervision
• Creative thinking, Resourceful and Multi-Tasking
• Accuracy and Attention to details
• Tolerant and flexible to different situations
Puregold Price Club Inc. Baguio
Coheesan Hotel Plaza Naguilian Rd Baguio City
October 2-26, 2012
• Comprehensive Training of Actual IT operations from Opening Shift to Closing Shift
Procedures
• POS (Point-of-Sales) Machines Assembly, Installation, Deployment, Troubleshooting and
Preventive Maintenance
• Remote support to remote departments via Remote Desktop connection.
• User and password management, user restrictions via Active Directory
• Microsoft to Linux data conversion for Linux Server Price update

4. CHARACTER REFERENCE
Epson Philippines Corp.
8th
flr. Anson Centre 23 ADB Ave., Ortigas Center, Pasig City
August 17-18, 2009
• Epson POS Product Line ups (Point-of-Sales) Products Comprehensive Training
• Epson Passbook Printer Line ups Technical Training (PLQ20-D)
• Assembly, dis-assembly, theory behind technology, troubleshooting, parts replacement
and repair
Mobile PC Business – Notebook Festival
4th
flr. Cyberzone Park, SM Megamall
May 22-23, 2005
• Intel Centrino’s Wi-Fi Mobile technology
• Notebook Assembly and wireless connectivity (WLAN)
Link2Support Inc. – Product Support Training
5th
flr Techno Plaza One Bldg. Orchard Road, Eastwood City, Libis, Quezon City
November 22, 2004 – Dec. 10, 2004
• Introduction to Networking(LAN, WAN, VLAN and WLAN)
• Comprehensive Linksys Products Training (Ethernet Cards – PCI, USB and Wireless type)
• Hubs, Switches, and Wired Routers Setup
• Installation and troubleshooting of Linksys Wireless Routers, Access points, Gaming
Adapters, Range Extenders and Wireless Ethernet Bridge
• Actual Call Handling and support via Voice Support
Fujitsu Phils.
4th
flr. Fujitsu House bldg. 853 A. Arnaiz Ave. Legaspi Village, Makati City
June 21, 2003
• Computer Software installation, Troubleshooting and Repair, Preventive Maintenance
• Hard drive cloning and System Imaging training as Third Party IT Support contract for
Coca-cola Bottlers Phils. Inc.(CCBPI)
• Data Backup, Recovery and Restoration
Hermin G. Cerezo
Zone 1 Head Supervisor
Puregold Price Club Inc.
Tel No: (02) 526-5845 / 0916-351-1025
Jesus P. Daguio Jr.
Technical Head - Technical Department
Dashma Computer Systems & Services
Tel No: (077) 670-8431 / 0926 623 1393
Benito C. Castillo Jr.
Human Resource Manager
Link2Support Inc.
Techno Plaza One Bldg., Orchard Road, Eastwood City Cyberpark, Libis, Quezon City
Tel No: (63) 2 423 8700