Jocelyn Piechocki is seeking a human resources position utilizing her education and experience in areas such as documentation management, information tracking systems, and managing stressful situations. She has over 10 years of experience in human resources, program coordination, mental health case management, consulting, and customer service management. Her background includes developing training programs, tracking systems, newsletters, and presentations. She is skilled in areas such as conflict resolution, maintaining confidentiality, communication, and critical thinking.

1. Jocelyn Piechocki
17337 Bigleaf Maple Blvd. #1226
Westfield, IN 46074
317.440.9188
JPiechocki1@Hotmail.com
Objective
Seeking to utilize the knowledge and skills obtained through education and
work experience in a Human Resources position. Areas of expertise
include documentation management, development of information tracking
systems, and ability to manage stressful situations.
Employment History
Human Resources /Member Services Coordinator
March 2015-Present American Legion Auxiliary National HQ, Indianapolis, IN
December 2014- March 2015 Office Team, Indianapolis, IN
 Provide support to HR Director
 Developed a new and unique performance review form
 Reconcile monthly insurance invoices
 Provide support to front desk and procurement operations
 Collaborate with management on development of job descriptions
 Process check requests for invoices associated with HR and
Administrative services
 Coordinate staff trainings and track professional development courses
 Utilize Hyrell to post open staff positions and review applications
 Operate Neopost machine to send company mail
 Assist with special staff activities and functions
 Research vendors for new company needs
 Utilize BizLibrary to assign professional development courses
 Developed PowerPoint Presentations and led trainings on new staff
development program
Program Coordinator
April 2014-July 2014 Vergence Group, Indianapolis, IN
 Created and implemented new tracking reports
 Compiled and completed monthly data reports
 Created correspondence for distribution
 Prepared and organized documents for trainings
 Conducted research for product procurement
 Completed travel arrangements and expense forms
 Developed organizational chart
Mental Health Case Manager
July 2009- March 2014 San Benito County Behavioral Health, Hollister, CA
 Developed and maintained monthly department newsletter
 Developed training classes
 Comprehension and utilization of federal and state regulations and
procedures
 Developed new client orientation process
 Completed annual assessment of client progress
 Maintained time sensitive documentation
Job Skills
 Conflict resolution skills
 PowerPoint Presentations
 Talent Management Programs
 Maintain Confidentiality
 Ability to interview and negotiate
 Strong communication ability
 Diplomacy and Tact
 High level of interpersonal skills
 Use critical thinking skills to
evaluate information and
situations

2. 2
 Maintained confidential records
 Collaborated with treatment teams and families to ensure recovery of
patient
Human Services Consultant
October 2008-July 2009 Indiana Department of Child Services
Indianapolis, IN
 Created and maintained professional relationship with outside
agencies
 Clarified new legislation with lawyers and directors
 Learned government computer systems
 Developed Excel tracking system for cases
Co-Manager
July 2006-October 2008 Kroger, Inc., Indianapolis, IN
 Received customer service award
 Managed 80 associates
 Conducted job interviews
 Developed process to decrease product loss
 Developed training program for department
 Created weekly work schedules
 Demonstrated excellent professional customer service
 Diffused potential crisis situations.
 Utilized conflict resolution skills
Education
Webster University, Online; St. Louis, MO
 Master of Arts- Human Resource Management
Purdue University, West Lafayette, IN
 Bachelor of Arts-Psychology
References
References are available on request.