Kayleigh Graff has over 7 years of experience in human services roles with the Commonwealth of Pennsylvania, including as a Staff Development Specialist, Income Maintenance Casework Supervisor, and Income Maintenance Caseworker. She has a Bachelor's degree in Psychology from Indiana University and is pursuing a Master's degree in Applied Industrial/Organizational Psychology from Colorado State University. Graff has strong training, communication, and customer service skills.

1. Kayleigh Graff
812-272-1556 • 137 Juniper Court, Collegeville, PA 19426 • kngraff@gmail.com
EXPERIENCE
Commonwealth of Pennsylvania, Department of Human Services King of Prussia, Norristown and Bristol, PA
Staff Development Specialist August 2014-Present
 Train up to 50 new hires each quarter on Food Stamp, Medical Assistance,and Cash Assistance policy
 Develop and update training materials used state-wide (including a new 1.5-day Medical Assistance Overview)
 Write trainee evaluations that inform administrative decisions
 Mentor trainees during regular conferences,monitor trainee performance, and provide updates to local offices
Income Maintenance Casework Supervisor July 2013-August 2014
 One of two supervisors chosen to facilitate training on the Affordable Care Act for 130 staff members
 Planned and organized unit’s work by developing goals,assigning priorities, and viewing online reports
 Provided unit with performance standards,prepared evaluations, and monitored attendance and time usage
Income Maintenance Caseworker January 2010-July 2013
 Chosen for a high-priority project to process a high volume of overdue Energy Assistance applications
 Computed eligibility and responded to system-generated alerts and client-reported changes within timeframes
 Interviewed clients over the phone and in person to gatheraccurate information
Receivable Management Services Bethlehem, PA
Administrative Assistant to the Vice President of Human Resources June 2008-January 2010
 Created a new, faster data validation process for the company’s new Human Resources Information System
 Fulfilled the terms of a Pennsylvania training grant resulting in the prompt receipt of thousands ofdollars
 Executed two sales of company-branded merchandise for all US employees
Indiana University, Student Technology Consulting Bloomington, IN
Support Staff (Supervisor) October 2006-April 2008
 Part of a leadership team that supervised over 120 consultants; supervised up to 13 consultants each shift
 Designed a training program for assigned mentees and wrote semester performance evaluations for each
 Monitored consultants’attendance and ensured that priority labs were appropriately staffed
 Observed consultants’performance on shift and assigned corrective action and recognition when appropriate
Computer Consultant August 2005-October 2006
 Answered customer questions about software and hardware in campus computer labs
 Trained independently to learn unfamiliar software
 Provided detailed reports on malfunctioning equipment
EDUCATION
Master of Applied Industrial/Organizational Psychology
Colorado State University Fort Collins, CO Expected Graduation: August 2016
Bachelor of Arts in Psychology GPA: 3.7
Indiana University Bloomington, IN May 2008
Certificate: History and Philosophy of Science, Minors: Sociology, Philosophy
SKILLS & ACTIVITIES
 Design and deliver effective lectures, interactive activities, and games
 Proficient in use of Microsoft Word, Excel, PowerPoint, and Outlook; some experience with Access
 Customer Service, Generational Poverty, Child Abuse,and Domestic Violence training provided by the
Commonwealth of Pennsylvania
 Student Affiliate Member of the Society for Industrial and Organizational Psychology (SIOP)