Candice P. Adley has over 5 years of experience in loan processing, customer service, and administrative support. She is currently an Originations Specialist at Avant where she evaluates loan applications, analyzes financial information to determine eligibility, and ensures compliance. Previously she was a Customer Support Specialist and also held supervisory and administrative roles at UPS and Chicago State University. She has strong computer and communication skills and is pursuing a Bachelor's degree in Biology/Chemistry from Chicago State University.

1. Candice P. Adley
14133 S. School St., Apt. 4 | Riverdale, IL 60827 | (630) 301-8746 | cadley20@gmail.com
HIGHLIGHTS OF QUALIFICATIONS
 Computer savvy in MS Office Suite and propriety loan processing software.
 Excellent in interpersonal communication and team-building skills with sensitivity to cultural difference.
 Effective organizational skills with ability to maintain productivity in fast-paced work environments.
PROFESSIONAL EXPERIENCE
Avant – Chicago, IL
US Originations Specialist I May 2015 - Current
 Evaluated credit worthiness by processing loan applications and documentation within specified limits.
 Interviewed applicants to determine financial eligibility and feasibility of granting loans.
 Analyzed financial information including calculation of income and debt ratios, verification of assets, collateral
review and credit review.
 Analyzed problems and identifies potential or innovative solutions, identifies documentation deficiencies within
review and communicates findings.
 Communicated with clients either to request or to provide information.
 Maintained and updated account records.
 Operated in compliance with laws and regulations and adhere to lending compliance guidelines.
 Worked efficiently with management to enforce company policies and procedures.
 Learned new procedures quickly and adapted successfully to changing environments.
Avant– Chicago, IL
Customer Support Specialist January 2015 – April 2015
 Effectively managed large amounts of incoming calls
 Identified and assessed customers’ needs to achieve satisfaction
 Built sustainable relationships of trust through open and interactive communication
 Provided accurate, valid and complete information by using the right methods/tools
 Met personal/team sales targets and call handling quotas
 Handled complaints, provided appropriate solutions and alternatives within the time limits and follow up to
ensure resolution
 Kept records of customer interactions, process customer accounts and file documents
 Followed communication procedures, guidelines and policies
 Verified and secured personal information.
 Provided accurate knowledge about Avant products and procedures.
UPS – Chicago, IL
Supervisor October 2012 – January 2014
 Managed department resources to ensure maximum output, accuracy, and efficiency at all times.
 Met or exceeded all established standards for accuracy and productivity.
 Directed daily transload activities to support account objectives for level of service, cost management,
customer expectations, and volumerequirements.
 Ensured that all department and/or corporate policies and procedures are communicated, understood, and
adhered to.
 Established and promoted a positive, team-oriented work environment emphasizing employee involvement,
pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
 Implemented employee personal development plans as required to ensure the continuing professional growth
of department personnel.
 Ensured that all department employees receive specific and detailed orientation, skills and safety training,
appropriate materials and information, regular evaluations, and pro-active coaching to support their continued
development.
 Established and maintain an aggressive cross-training program within the department to promote
development, enhance flexibility, and ensure backup coverage of vital functions and processes.

2. Candice P. Adley
14133 S. School St., Apt. 4 | Riverdale, IL 60827 | (630) 301-8746 | cadley20@gmail.com
 Functioned as an effective liaison and advocate on all levels to ensure that employee, department, and
corporate needs are addressed in a timely and productive manner.
 Ensured that all employees adhere to safety policies and procedures at all times, operating in full compliance
with department, station, corporate, OSHA, and WISHA requirements.
Chicago State University – Chicago, IL
Administrative Assistant October 2011 – March 2013
 Provided administrative support to an academic teaching department by providing reception services,
scheduling appointments, meetings, and travel, filing, researching files and records, and preparing and
proofreading correspondence, reports, and other documents as requested.
 Assisted faculty by answering questions and providing information, locating desired information and materials,
typing, collating, or otherwise assisting in test preparation, preparing and/or proofreading manuscripts,
correspondence, and other material, obtaining desk copies of textbooks, making travel arrangements, and
preparing expense reports.
 Assisted students by determining who can best provide information needed by the student, providing basic and
initial assistance to students with questions about classes, registration, permissions, using established guidelines
and assigning advisors.
 Supported the work of the department by purchasing equipment and supplies, maintaining an inventory of
office supplies, and utilizing the appropriate process to pay for goods or services purchased by the department.
 Helped to organize and conduct departmental events, as directed, by securing space, equipment, food,
preparing invitations, announcements, agendas, brochures, and packets, purchasing awards, making travel
arrangements and reservations, and assisting with the event as it occurs.
 Remained competent and current by attending professional development courses, software training classes, and
courses and/or training sessions as directed by the Department Head or required by the University.
 Supports the department by performing all other duties as assigned by the department head.
EDUCATION
Chicago State University, Chicago, IL
Bachelor Degree in Biology/Chemistry (In Progress)