The document discusses various roles and operations performed at airports. It mentions that airport operations include aircraft operating on runways, taxiways and aprons, air traffic control, ground control, tower control, and navigational aids and lighting systems. It then provides descriptions of several jobs in the aviation industry, including air traffic controller, cabin crew, administrative support roles, customer service roles, safety officers, airport managers, flight dispatchers, network planners, crew scheduling, cargo handlers, ramp officers, and catering supervisors.

2. What Are the operations performs
on Airport?
Airport Operations all together
comprises of :-
1. Aircrafts that operates on runways,
taxiways and apron or ramp.
2. Air Traffic Control
3. Ground Control
4. Tower Control
5. Navigational Aids and Lightning system.

3. Skills and Application

4. Global Service Sector
 Among the countries that place heavy emphasis on the service sector, the
United States, the United Kingdom, Australia and China rank among the top.
 According to IMF the following countries are the largest by service output as of
2018:
1. United States: $14.76 billion
2. China: $5.7 billion
3. Japan: $3.5 billion
8. India: $1.0 billion

5. Indian Scenario
 Services sector is the biggest contributor to the GDP at 53.7 %
(November-18).
 As of 2017, 33 % of India’s employed population was working in the
services sector.
 Major contributors:
 Aviation
 Tourism
 IT-BPM

6. Indian Aviation
 India’s passenger traffic grew at 16.52 per cent year on
year to reach 308.75 million in FY18.
 Only country to register double digit growth.
 India’s aviation industry is expected to witness Rs 35,000
Cr. investment in the next four years.
 Its vision of becoming the 3rd largest aviation market by
2025 after China and U.S at 1st and 2nd, respectively.

7. Skills in Service Sector
 Apart from personality and communication skills there are certain
essential skills must to inculcate in service sector:
 Cultural Sensitivity-
As a service professional one deals with culturally diverse people
on a daily basis making important to understand and address.
 Organizational Skills-
Making a to-do list, sticking to it and planning before hand of
time keeps personal and professional life organized.

8. Skills in Service Sector
 Positive Attitude-
No one likes to project negativity while dealing with
customers, being positive brings satisfaction to both,
customer and employee.
 Keen Observation-
In order to tackle and satisfy customers one should read
their minds for progressive career.
 Willingness to Learn-
Any profession its evident to be updated to match the global
standards.

9. Allied Agencies
 Apart from airlines themselves there are certain agencies that
recruit on their behalf, either on contract or on pay roll;
 International:
1. Dnata (both Int & National)
2. ALG Talent
3. VHR Aviation
4. Alliance International
 National:
1. Celebi Nas
2. GMR, GVK
3. Shella Consultants
4. Aru Aviation Services Pvt. Ltd
5. Delta Recruitment Consultants Pvt. Ltd (both Int & National)

10. Career opportunities
52%
17%
11%
18%
2%
MgmnT
Eng.
MgmnT/Eng.(Govt.)
pilot
Law

12. Cabin Crew/Flight Attendants
 Most glamorous jobs in the
aviation industry.
 Get paid to travel the world.
 The primary role of a flight
attendant is to ensure the
passengers’ safety.
 Second to that is providing
excellent customer service.
 Airlines looks for men and women
who have excellent social skills
and who can stay calm in difficult
or emergency situations.
 They also must have good
speaking ability.

13. Airline Administrative Support
 These positions include secretaries,
mail clerks, data entry workers,
receptionists,
public relations specialists etc.
 Basic computer skills, including a
working knowledge of Microsoft
Office applications (e.g., Word, Excel)
 Good people and communication
skills are also expected.
 Fast and accurate typing skills are
required.

14. Executive Customer Relationship
 An airline customer
service agent is the
first point of contact
for a passenger in an
airport or over the
phone.
 At a front counter.
 At the gate.
 For example, a
weather or safety
issue may cause the
cancellation of
several flights.

15. Executive Safety Officer
 Aviation safety inspectors
perform inspections of
planes for safety.
 They must be also be
certified by the FAA.
 Facilitates identification of
safety and environmental
risks
 Must possess computer
skills in MS Word, MS
Excel and MS PowerPoint.
 Professional certifications
such as Certified Safety
Professional (CSP).

16. Airport Manager
 Plan, develop and maintain ground
operating procedures for the
airport.
 Customer Service workflow process
& administration
 Airline/Airport Regulations
 Internal customer management
 Budgeting & Costing
 Conduct yearly appraisal for
employees.
 Co-ordination with Government
Agencies and Airport Authorities.

17. Operation Manager
 Assisting the Operating crew in flight preparation and provide
relevant information required for the flight.
 Furnishing to the operating crew, when the aircraft is in flight, by
appropriate means with information which may be necessary for the
safe conduct of the flight.
 Prepare the Operational Flight Plan.
 Prepare and file the ATC flight plan.
 Coordinate with MCC(Maintenance Control Center) for Fueling and
give the Final fuel figure for each flight.
 Coordinate with AOCC(Airport Operations Control Center)etc. of
airports.
 Ensure that the Operating crew have done there medicals.

18. Flight Dispatcher
 Performs the pre-flight duties as
the cabin crew prepare for the
flight
 Provides the pilot with the
advised route for an individual
flight
 Check weather.
 Checks on aircraft maintenance
issues.
 Reviews of aircraft.
 Reports to ATC.
 Good analytical skills are
important.
 This is a high pressure role.
 Job applicants must have good
vision, hearing, enunciation and
an FAA Dispatch Certificate.

19. Duty Officer
 Manage operations main works…..
 Oversee and manage the company’s
flight and ground operations while on
duty.
 To liaise with ATC, OCC & various
departments regarding flight delays
and cancellations.
 To liaise with ATC for special training
flights & also submits the DGCA
approvals of schedule changes.
 To conduct periodical performance
appraisals and report to Airport
Manager.

20. Airline Ticket Agent
 They’re the “front lines” of the airline
 Greeting customers when they arrive
at the airport.
 They also handle airline ticket sales,
reservation changes, and provide
information on aircraft boarding.
 Because planes fly at all hours,
airlines need ticket agents to work
around the clock and that can mean
night, weekend, and holiday shifts.

21. Network Planning
 Primary Objective –
Manage Short term to mid-term scheduling and
Planning
 To develop and integrate a network strategy,
aligning strategic goals for cross business
scope, financial return and alliances.
 Devise acceptable strategies to fill network
design gaps and manage schedule publishing
to the relevant systems.
 Must have an excellent relationship with Slot
Coordinators and Government Officials.
 Charter opportunities to maximize Revenue &
Profits

23. Crew Planning and Scheduling
 Crew management process at
airline companies can be
considered as a separate form
of art.
 Planning and scheduling process
of crews is usually divided into
several planning stages.

25. Logistic / Cargo Handler
 A cargo handler is
also known as a
baggage handler
and is a member of
an airline's ground-
ramp crew.
 A cargo handler
generally works.

26. Ramp Officer/ Planner
 This ramp serviceperson
works outdoors on noisy,
crowded ramps in all kinds of
weather.
 They sort, route and load
baggage and air cargo to
and from various aircraft in a
safe and cautious manner.
 These employees work
indoors at the airport, using
charts, telephones, teletype
machines, and computer
terminals.
 They work as a team with
other planners.

27. Station Catering Incharge
 Catering Supervisor coordinates
and monitors the activities of the
catering staff building carts,
driving to the aircraft and
maintaining a secure aircraft.
 Communicate efficiently with
coworkers and management.
 Communicate efficiently with
coworkers and management.
 Work in conjunction with other
departments to ensure on time
performance of flights

28.  Control all ground traffic at
airports, including baggage
vehicles and airport workers
 Manage communications by
transferring control of
departing flights to traffic
control centers and accepting
control of arriving flights
 Provide information to pilots,
such as weather updates,
runway closures, and other
critical information
 For example, a controller might
direct one aircraft on its
landing approach, while
providing another aircraft with
weather information.
Air Traffic controller