The document discusses the aviation industry and compares old (A300) and new (A380) aircraft technologies. It acknowledges those who helped with the assignment. It then analyzes the advantages and disadvantages of the aviation industry, including job opportunities, tourism, low cost airlines, and modernized airports. It provides details on the advantages of tourism and low cost airlines. Finally, it compares features of the A300 and A380 aircraft.
A term project submitted in partial fulfillment of the requirements of 1210327 Thai Aviation Business in Global Aviation Industry course,
Mae Fah Luang University,
First semester, 2014
Singapore Airline v/s Emirates in Aviation Industry MuskanJindal17
Comparison of Airline services between Singapore Airline and Emirates.
*For any help in presentation, please contact by mailing on jindalmuskan341@gmail.com.*
Airports world over are increasingly getting more and more automated. Customer oriented functions are fast becoming self serviced, such as, Check-in process, Bag Drop, Boarding, immigration, etc., etc. are now self serviced.
Airports are also designed keeping self sustainability and going green as prime concern.
I have also tried to list out initiatives taken up by some of the prestigious institutions/organizations in aviation industry.
A term project submitted in partial fulfillment of the requirements of 1210327 Thai Aviation Business in Global Aviation Industry course,
Mae Fah Luang University,
First semester, 2014
Singapore Airline v/s Emirates in Aviation Industry MuskanJindal17
Comparison of Airline services between Singapore Airline and Emirates.
*For any help in presentation, please contact by mailing on jindalmuskan341@gmail.com.*
Airports world over are increasingly getting more and more automated. Customer oriented functions are fast becoming self serviced, such as, Check-in process, Bag Drop, Boarding, immigration, etc., etc. are now self serviced.
Airports are also designed keeping self sustainability and going green as prime concern.
I have also tried to list out initiatives taken up by some of the prestigious institutions/organizations in aviation industry.
Aptech Aviation and Hospitality Academy is the Aviation, Hospitality & Travel & Tourism education brand of Aptech. Through its wide network of centres, Aptech Aviation and Hospitality Academy has successfully trained thousands of students for global careers in these growing industries.
Aptech Aviation and Hospitality Academy
Aptech Aviation and Hospitality Academy is the Aviation, Hospitality & Travel & Tourism education brand of Aptech. Through its wide network of centres, Aptech Aviation and Hospitality Academy has successfully trained thousands of students for global careers in these growing industries.
Running Head: IN-FLIGHT SERVICES 1
IN-FLIGHT SERVICES 2
In-flight Services:
Course:
Instructor:
Institution:
Date:
Introduction
The aviation airline industry is a constant changing industry thriving to gain competitive advantage through strategy and innovation. The main focus is for an airline industry to stand out and attract customers. The customers are the reason why companies such as Virgin, Jet Blue, AirTran, Delta and Hawaiian airlines are at the top of the food chain. Providing unique customer experience is one of the many ways that organizations exploit to gain competitive advantage. Customer experience while using organization products or services has been transformed into an art within the business environment (Saha & Theingi, 2009). The art of customer experience aims at establishing the best customer satisfaction. Airline industries are not spared by the new art of establishing the best customer satisfaction. In fact Airline industry is one of the many industries that embrace the art of customer satisfaction since it deals with actual handling of customers. Every unit of the airline organization must be well interlinked so as customer satisfaction remain a priority at all the time.
Every airline organization should focus on ways that provide the safest, dependable and pleasurable air transport. Achieving the objective would ensure that the airline becomes a unique organization of choice for many either locally or internationally. Airline industries have divergent areas that must be considered in effort to achieve the desired level of customer satisfaction (Zeithaml, Bitner, & Gremler, 2009). The different areas can be categorised into three main phases. The three main phase include, pre-flit, in-flight and post-flit. This paper will explore on various ways that airlines can exploit to improve on in-flit customer satisfaction.
In-flit situation
Before exploring any form of customer satisfaction, airline management must first appreciate that the diversity of needs for their customers. The needs in this case involve the motivations that forces one into using air transport instead of other modes of transport. The diversity remains a major challenge for majority of airlines seeking to achieve best level customer experience and satisfaction. Different people have different reasons behind them using air transport. The various reasons may be categorised into three main groups (Atilgan, Akinci, & S. Aksoy, 2008). First category involves those travelling for pleasure and status. Travellers in this group always use air transport as way of achieving personal pleasures. The second group involves individuals who travel for business or work related activities. This group of travellers have unique preferences that airline organizations must meet so as to make them fully satisfied.
The ...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
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• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
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2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
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Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
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A Strategic Approach: GenAI in EducationPeter Windle
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2. INTRODUCTION
I’m here going to present about
the advantage and disadvantage
of current scenario aviation
industry and comparison of old
technology (A300) and new
technology (A380) and with my
conclusion.
4. ACKNOWLDGEMENT
I owe a great many thanks to a great many people who helped and
supported me during the aviation assignment.
My deepest thanks to trainer Mrs.Ramya rai the Guide of the assignment for
guiding and correcting various documents of mine with attention and care. She has
taken pain to go through the assignment and make necessary correction as and
when I needed.
I express my thanks to the center head of FAIT frankfinn koramangala, Bangalore
for extending her support.
I would also thank my Institution and my faculty members without whom this
assignment would have been a distant reality.
I also extend my heartfelt thanks to my family and well wishers.
5. AVIATION INDUSTRY
Advantage Disadvantage
Visit many tourist place by air Spoilage.
transport. Aircraft is expensive.
Low cost airline. High fuel price.
Job opportunity. Infrastructure of airline
Modernization of airport. industry.
7. Visit many tourist places by air transport.
Aviation provides the only worldwide transportation network, which makes it
essential for global business and tourism.
Air transpiration alleviates poverty and helps to improve living standards by
facilitating tourism.
Air transport improves quality of life by broadening people’s leisure and
cultural experiences. It provides a wider choice of holiday destinations
around the world and an affordable means to visit distance tourism place.
Air transport contributes to sustainable development not only by facilitating
tourism and trade.
It generates economic growth, provides jobs, increase revenues from taxes
as well as facilitates the delivery of emergency humanitarian aid relief and
swift delivery of medical supplies anywhere on the earth.
Thomas Cook, is the World Wide travel agency arranging tour packages to
people. This is one advantage to the airline industry.
Most of the airlines are flying to the tourist place like Switzerland, Goa, UK,
France, Japan, Spain, Dubai, etc.
Due to growth in tourism, there has been an increase in number of the
international and domestic passenger. The estimated growth of domestic
passenger segment is at 50% per annum and the growth for international
passenger is 25% (p.a).
9. Low cost airline.
The advantage of low cost flights also include the fact that you would be able to cover more
ground and therefore helps you to be more productive. Besides, flying is fun and everybody
Should experience it at one time or other and the low cost flights offer you just the right
opportunity to do so.
It saves you precious time
This is one advantage that many find irresistible. Time is a very precious commodity today, and
if you can fly for just a small increase of time compared to a train journey, then it is definitely
worthwhile.
It is extremely convenient
One of the most important of the advantages of low cost flights is the convenience of travelling.
you do not need to worry anymore about long and tiresome journeys by bus, train or car. This
would invariably involve countless days on road, living out of a suitcase and staying in
uncomfortable hotels. The flight does away with all this inconvenience.
It saves money
Many people compare only the flight ticket cost to the gasoline bill or bus ticket cost (or any
other form of travel you choose). the difference would still be quite a lot, and therefore are
happy that by choosing alternative modes of travel they are saving some money. But is it so
really.
Non stop service
a low cost airline, provides non-stop service from small airports to almost all Major airports
nonstop.
Meal Service
Commercial airlines offer limited refreshments, often just peanuts or a beverage on domestic
flights. Budget airlines offer the same fare but for a price. With Transportation Safety
Administration restrictions, the days of brown bagging on a flight are over.
10. Market share:
In 2010, the private carriers accounted for around 75% share of
the domestic aviation market.
STUDENT CONCESSION FORM FOR DOMESTIC TRAVEL
The ‘Form’ shall be accepted only if it is verified and attested
by the Principal/Head of the Educational establishment.
The attested Form should be verified by the Air lines (IC)
office, nearest to the Educational Establishment before
issuance of the ticket. In case an Educational Establishments
located at a place where Air lines do not have an office but an
approved Travel Agent is available, the approved Travel agent
may verify this form and issue tickets.
Flights/Routes with high seat factor may be placed under
Embargo for travel under ‘Student Discount’. On such
Routes/Flights only those students shall be permitted to avail
of students discount who are traveling between Place of study
and Home Town.
12. Job opportunity.
Since deregulation in 1978, the airline industry has hired twice as many new
employees as were hired. Previous 35 year combined. This ever changing
industry requires thousands of new employees monthly.
Over of the year experience in the aviation sector, Airline specialists have
developed sophisticated systems and models for the assessment of
candidates for various positions in cabin crew, flight crew, ground crew etc,
either or in various recruitment phases.
A successful airline required inter and intra personal relationship
Every airline workforce into separate departments
1) Commercial pilot 12) Maintence controller.
2) Co-pilot. 13) Licensed aircraft maintence engineering.
3) Air cargo pilot. 14) Quality control manager.
4) Expat cabin crew. 15) Cargo officer.
5) Air traffic controller. 16) Guest service agents.
6) Cabin safety instructor. 17) Ground staff.
7) In flight manager.
8) In flight base manager.
9) Cabin service instructor.
10) Cabin crew.
11) Training instructor.
13. Advantage to employee:
Travel
Camaraderie.
Absence of monotony.
Appreciation.
Personal development and other benefits.
Benefits to employee:
Personal and family travel passes.
Health insurance.
Life insurance.
Vision care insurance.
Dental insurance.
Sick pay.
Paid vocation.
Profit sharing.
Retirement program.
Additional benefits:
Full or part time employment.
Wide pay range.
Flexible schedule.
Multiple days off.
Job shares.
Leave of absence.
Personal adventure and excitement.
14. Jobs in aviation industry
Commercial pilot Co-pilot. Air cargo pilot Expat cabin crew
In flight base
Air traffic controller Cabin safety instructor. In flight manager
manager
Training Flight Ground staff
Cabin service instructor Cabin crew
instructor engineer
15. Modernization of airports
The Airports Authority of India (AAI) is undertaking the development and
modernization of all 35 non-metro airports in the country simultaneously and work is
due to be completed by March 2010.
Wholly owned subsidiaries of AAI are being created for the development and
operation of these airports. According to the AAI, it has already awarded work orders
for terminal buildings at 13 airports, and for airside development, including runway,
taxiway, apron, fire station, control tower and isolation bay, at 19 airports.
Two greenfield airports at Bangalore and Hyderabad are being developed .The first
phase is planned to be finished by end-2008.
The other two metro airports - Chennai, Kolkata -- may soon be on the modernization
path. At least 10 non-metro airports are being developed as strategic airports serving
the region or respective states, and at least a few more non-metro airports are being
positioned strategically as regional hub airports or nodes providing better connectivity
to overall airport network and feeding international network through hub/metro
airports.
With these developments in aviation infrastructure, we may also see some airports
making money not purely on passenger traffic, but also by means of cargo, logistics,
and real estate projects being developed adjacent to airports.
Domestic passenger movement across airports is likely to grow at a 20-25 per cent
till 2010, and passenger traffic is expected to increase to around 120 million by 2010.
Hence modernization, privatization and development of airports in the form of
greenfield and/or brownfield airports is the need of the hour.
16. Modernization of airport
Indira Gandhi International Airport has become India's and South Asia's largest and
most important aviation hub, with a current capacity of handling more than 46
million passengers and aimed at handling more than 100 million passengers by
2030.
There is also a separate Technical Area for VVIP passengers.
IGI Airport is the home of several Indian airlines including Air India, Air India
Regional, Indian Airlines, IndiGo, JetLite, SpiceJet. Jet Airways, Kingfisher Airlines,
GoAir use IGI Airport as their secondary hub. Approximately 80 airlines serve this
airport. There are Six operational terminals making up this airport, they are the
following:
Terminal 1 Domestic
This cater to Indian Airlines domestic flights only. bigger luggage reclaim area, It is
currently used by GoAir, IndiGo, SpiceJet
Terminal 2 -immigration and emigration counters have been implemented, new
seats have been brought in, new baggage belts, more business lounges, eateries,
and duty free shops had also been added
Terminal 3-the world’s eighth largest passenger terminal handle 34 million
passengers annually. This terminal has 168 check-in counters, 78 aerobridges at 48
contact stands, 30 parking bays, 72 immigration counters, 15 X-ray screening
areas, for less waiting times, duty-free shops, and other features. Over 90% of
passengers will use this terminal.
19. Spoilage
CABIN SPOILAGE
Loss of revenue occurring due to passengers No-Show or
cancel late on full flights.
DISCOUNT SPOILAGE
Loss of revenue resulting from turning away discount
customers because discount seats were not available at
the time of booking, subsequently the flight departs with a
significant number of empty seats.
HIGHER YIELD SPILL
The loss of revenue resulting from turning away late high
yield demand because too many lower yield seats were
sold early.
DIFFERENTIAL PRICING
An airline seat can be viewed by a purchaser as a single
commodity, the desire is to purchase at the lowest price.
21. Aircraft is expensive
Expensive aircrafts
Gulfstream G550: $59.9 million
Boeing business jet: $55.5 million
Bombardier Global Express XRS: $47.7 million
Gulfstream V-SP: $45 million
Assault Falcon 7X: $41 million
Most expensive aircraft in the world is airbus a380.
At an investment of $13 billion, this double-decker aircraft took more
than seven years.
The Airbus A380 have become the most expensive airline tickets in the
world.
While the world’s largest passenger plane is readied for its inaugural
flight, Singapore Airlines are making a killing by selling tickets on eBay.
Sold to an Australian man for over $100,000 USD
The aircrafts like airbus, Boeing. Now a days aircrafts are coming with
various facilities and service. Lots of people can travel in one aircraft.
But problem with the aircraft is too expensive. So aviation industry
facing monetary problem.
22. Expensive passenger aircrafts
Airbus a380 Boeing 787 Gulfstream G550
Bombardier Global
Gulfstream V-SP Dassault Falcon 7X
Express XRS
23. High fuel price
Rising fuel costs hit airlines hard. Fuel expenses are expected to total $61.2
billion this year, compared to $41.2 billion in 2007, according to the Air
Transport Association.
A few years ago, fuel was 20 percent of an airline's cost. It's now up to 70
percent for carriers.
Its utilizes a lot of resources to do its thing fuel, rubber, metal, etc hence
getting too expensive.
As fuel price have climbed, the inverse relationship between fuel prices and
airline stock price has been demonstrated moreover, the rising fuel price
have led to increase in the air fares.
Airlines will eventually charge fees for other luxuries and perks, like window
seats, aisle seats, seats in exit rows and snacks.
Airlines may reduce the frequency of flights in the routes severely impairing
India’s well developed airline network. As destinations begin to lose
connectivity, passengers will either respond by reducing their frequency of
air travel or choose to travel by train or buses
It is like running several airlines non-stop 24/7. Generally Airlines too are a
24-hour business. The airline industry is under extreme pressure
If they keep raising their fees to passengers then the passenger per plane
ratios drop off, meaning flight are unprofitable.
25. Infrastructure
The Outlook
The aviation industry in India is improving everyday. The future is bright enough as
per the experts worldwide. Here's am outlook about India aviation industry, the
looking crisis, and the global response.
With the global economic recovery on the horizon, the aviation industry in India is
poised for a spectacular takeoff. Unprecedented changes are anticipated in the
aviation sector as the domestic passenger segment is expected to register annual
growth rates of over 50% . Even the international passenger segment is slated to
grow at 25% annually as per industry forecasts
The looming crisis
the current situation in the industry continues to alarm policy makers, regulators
and industry leaders alike.
Adding to the woes of the industry is the abysmal airport infrastructure visible in the
acute shortage of parking bays, takeoff / landing slots& air traffic control facilities
Shortage of pilots, engineering, all department staffs,
The recent hike in the price of Aviation Turbine Fuel (ATF) has further added to the
anguish of the airlines as it has the potential to take the industry on a downward
spiral that can prove fatal.
The industry has embarked on a cost-cutting spree and that too with a vengeance.
26. Infrastructure
Shortage of parking Shortage air traffic control facilities
Shortage aviation Turbine Fuel (ATF) Cost-cutting
28. Basic information
A300 A380
The Airbus A300 is a short- The Airbus A380 is a double-
to medium-range wide body deck, wide-body, four-engine
airliner manufactured by
jet airliner. airbus.
Launched in 28 October The A380 made its maiden
1972 as the world's first flight on 27 April 2005.
twin-engined wide body. The A380 can typically seat
525 (3-class)
The A300 can typically seat 644 (2-class)
266 passengers in a two- 853 (1-class)
class layout. Its first commercial flight on
First customer is Air France 25 October 2007 from
Singapore to Sydney with
introduced the type into Singapore Airlines.
service on 30 May 1974.
29. Comparison chart
Aircraft type A 300 A380
Cockpit crew 3 2
Seating 266 525 (3-class)
644 (2-class)
853 (1-class)
Engine 2 4
Maximum fuel capacity 62900 liters 323546 liters
Overall length 177 ft 238 ft
Height 54.5ft 80.2ft
Maximum cabin width 17.3ft Main deck(21.6)
upper(19.4ft
31. Cockpit information
A300 A380
The cockpit of A300 aircraft offer up a The growing numbers of pilots already
modernized approach to jetliner flight. qualified on Airbus fly-by-wire aircraft will
feel right at home in the A380 flight deck.
The two-member crew that was The new 525-seat Airbus airliner uses the
introduced with the A300 series has now same cockpit philosophy and operating
become an industry standard
arrangement. procedures as the A320 and A330/A340
Families, while also benefiting from
The cockpit is dominated by no fewer advances in technology for displays,
than six CRT displays that provide real- flight management systems and
time and crucial systems monitoring and navigation.
work together to decrease pilot workload The A380 cockpit has eight identical
overall. large interactive displays on the main
The cockpit can also be fitted with a instrument panel, with cursor control
communications system that allows the provided through a track-ball.
crew to verify with corresponding ground The displays provide a much larger
engineers on needed maintenance screen area with clearer presentations.
issues. they are augmented by a HUD (head-up
An auto land capability is also display) that increases pilot situational
integrated in the cockpit programming to awareness, particularly during the
assist crews in bad-weather landings approach and landing phases.
32. A300
300 seating capacity The General Electric CF6 is a
family of high-bypass turbofan
engines.
Galley have all facilities like The A300 10-wheel main
oven, food cart, cabinet landing gear 2 nose gear
33. A380
525 (3-class) A Rolls-Royce Trent 900 engine on the
644 (2-class) wing of an Airbus A380 Noise reduction
853 (1-class) was an important requirement in the
A380's design
Galley have all advanced The A380's 20-wheel main landing gear
facilities with comfortable place 2 nose gear
35. Conclusion
From this assignment I understood
the advantage and disadvantage
current scenario of aviation industry.
Airbus a300 (old technology) and
airbus a380 (new technology)
I’m concluding this assignment is
the good experience for me.