This webinar gives an overview of the Jisc student digital experience tracker for non UK organisations and how they can get involved. Delivered by Helen Beetham, Sarah Knight and Tabetha Newman

1. Student Digital Experience Tracker 2018
Helen Beetham, Sarah Knight &Tabetha Newman
28/11/2017

2. Overview of today’s webinar
»Background to the tracker
»The tracker pilot 2018
»European perspective
»How to get involved
Questions and comments throughout – please raise your
hand to speak or just contribute in the chat window
27/06/2017

3. Introducing the tracker team
27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent
Jess Francis ,
Research manager, Jisc
Ruth Drysdale, Senior
co-design manager, Jisc
Sarah Knight, Head of change:
student experience, Jisc
Tabetha Newman,
Jisc and BOS Consultant
Mike Gulliver,
BOS team
Helen Beetham,
Jisc Consultant

4. Introducing yourselves…
»In the chat window, please introduce yourself by name,
role, institution, and country you are based.
»Then please say something about why you are interested
in the tracker.
27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

5. A short history of the tracker
Sarah Knight & Helen Beetham
27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

6. »Reviewed students’ expectations and experiences
of the digital curriculum, environment and services:
»in HE (2013-2014)
»among school leavers (2014)
»in FE (2014) and in the adult and skills sector (2015)
»among online learners (2016)
http://digitalstudent.jiscinvolve.org
The UK ‘Digital Student’ project

7. Towards the student digital experience tracker
From consultations with universities we found:
› interest in the ‘digital student’ findings but…
› desire to engage with their own students
› existing instruments, surveys and quality
processes did not address digital experience
› new instrument needed:
– research-based, credible
– easy to administer, actionable results
– standardised but customisable
Find out more: http://ji.sc/student-tracker

8. What the tracker is:
1. A tried and tested student survey, made up of:
› Closed questions that can be benchmarked
› Open questions giving information for local analysis
› The opportunity to add or customise further questions
2. A student engagement process, governed by our guidance:
› Engage students in planning & communicating the project
› Encourage students to complete the survey
› Engage students in other conversations about their digital experience
› Work in partnership with students to respond to the findings
3. A Community of Practice around the tracker process and findings

9. Development and piloting
» Initial questions based on ‘digital
student’ findings and sector
consultations (2016)
» Closed pilot with 24 selected
institutions (2016)
» Open pilot with 85 self-selecting
institutions, including 10 non-UK
based universities (5000 responses)
(2016-17)
» Multi-strand evaluation – data
analysis, surveys, interviews

10. Evaluation findings 2017
1. Survey instrument is robust
2. Universities value the process:
» Actionable evidence about student digital experience
» Benchmark against other universities, monitor change
over time, and compare groups of students
» Better informed decisions about investments in
the digital environment and digital CPD
» Support for student engagement
» Bring stakeholders together to have a coherent
conversation, including with other universities
» Demonstrate quality enhancement & student
engagement
27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

11. Evaluation findings 2017
3. Interest in our aggregated findings for the UK HE sector
»Range of briefings for stakeholders in universities & policy-makers
(1725 views, average read time of 04:30)
»interest from external agencies
»opportunities for further research
& foresight
»lessons for further development
of the tracker
»Reports available from
http://bit.ly/jisctracker17
http://bit.ly/tracker17brief

12. Data findings 2017
»Digital access and ownership
»Digital skills and practices
»Digital learning on course and
beyond (personal study habits)
»Attitudes and feelings about digital
technology in learning
»Students’ tips for other students
»Students’ recommendations to
their institution

13. What’s your no.1 reason for using the tracker?
A. Gather evidence about the student digital experience
B. Show that we are engaging with students and responding to their
feedback
C. Evaluate ourselves against other institutions, or in relation to the
aims of a specific initiative
D. Enjoy the benefits of an international community of practice e.g.
shared data and analysis

14. What’s your no.1 reason for using the tracker?

15. Tracker open pilot 2018
Helen Beetham & Sarah Knight
18/10/17 #digitalstudent http://bit.ly/trackerguide

16. New for 2018
»Refinements to student questions
»Contextualising data collected at organisational level
»Review panels (UK) to support analysis and reporting
»Option to send out individualised links
»More customisation
»(Potentially) more benchmarking
groups
»Updated guidance, webinars, FAQs
jiscmail community etc
»tracker.support@jisc.org
18/10/17 #digitalstudent http://bit.ly/trackerguide

17. New in the question set
»New structure for users with clearer navigation
»Digital on my course:
› questions about digital environment now core
› new questions on teaching spaces, course software
»Attitude to digital learning
› new question on preference for independent/group work
› new question on ‘how much digital…?’
»Clearer questions on support and preparation to learn
»Two new questions (key/summary metrics?):
› Overall satisfaction with digital environment
› Overall satisfaction with digital learning and teaching
18/10/17 #digitalstudent http://bit.ly/trackerguide

18. 2018Tracker
27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

19. 2018Tracker
27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

20. Taking part as a non-UK university
› Use of the HE survey and online survey is fully discounted this year
› Access to BOS licence to run theTracker until July 31 2018
› Access to all the guidance and support available to UK participants
› Allocation to a benchmarking group (if enough sign up)
› Your lead contact (and others on request) will be added to a mailing list
for discussion of the tracker.You can opt out of this at any time.
› We can provide translation of the survey questions into a number of
other languages.You will be asked about your needs when you sign up.
› (In return) we will ask for feedback about your experience
› Use of the tracker in BOS will be charged for after July 2018: signing up
to run the tracker this year does not commit you to taking part again

21. Timeline
› Sign up before 30th April 2018
› Run the survey in any two- or three-week period after this.
› All responses must be recorded and surveys closed by 31st May
2018
› You have access to your
data until 31 July 2018

22. Questions?
27/06/2017 https://www.jisc.ac.uk/rd/projects/student-digital-experience-tracker #digitalstudent

23. Next steps
»Sign up for 2018Tracker by
30th April 2018:
http://bit.ly/trackersignup18
»Join the tracker mailing list
http://jiscmail.ac.uk/jisc-
digitalstudent-tracker
»See project website:
http://ji.sc/student-tracker to
download new briefing
booklet and reports
»Non-UK info
http://bit.ly/trackernonUK
»Guidance materials
http://bit.ly/trackerguide
»Follow our blog:
https://digitalstudent.jiscinvol
ve.org
»Follow #digitalstudent and
@jisc
»Contact for tech support:
tracker.support@jisc.ac.uk