From Bean Counting to Adding Value: Using Statistics to Transform Services
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Presentation given by Diarmuid Stokes, College Liaison Librarian at University College Dublin Library, Dublin, Ireland, at the Great Expectations Conference, Birmingham City University, UK, December 5, 2014.
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From Bean Counting to Adding Value: Using Statistics to Transform Services
- 1. From bean counting to adding value: Using Statistics to Transform Services Diarmuid Stokes College Liaison Librarian UCD Library Diarmuid.stokes@ucd.ie @dstokes01
- 2. Gathering statistics with no real purpose
- 5. Unique UCD product designed for Student Desk Built within UCD’s Data management environment Ability to link queries to student record
- 6. Many meetings and demonstrations later….
- 7. Pilot in the Health Sciences Library
- 8. The library desk team visited the student desk team
- 14. All Librarians who meet with students also use UniShare
- 15. Pilot Review
- 16. holistic view of student activities in the library From entry to circulation to query
- 17. Impact of UniShare in the Library
- 18. Improved experience for students
- 19. Informed staffing decisions and service models
- 20. of specific student groups Understanding and targeting service needs
- 21. Evidence to inform teaching and e-learning tools
- 23. …Building valuable relationships with other Units
- 24. Sharing information across UCD to improve services and student experience
- 25. …No direct cost to Library… Other benefits of UniShare include…
- 26. …no maintenance or IT issues…
- 27. Library referrals to Student Desk 37,557 The statistics so far… 279 Total Library Queries Student Desk referrals to Library Total Student Desk Queries 58,784
- 29. Outcomes for the Library •No more bean counting •Closed Data collection Cycle •Collaborating with other units •Using information to improve services, teaching and communication •No cost implications •No IT issues •Improving support across campus for students Awesome
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