Collaboration through technology: moving from possibility to practice - Noel McDaid and Celine McCartan
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Led by Noel McDaid, account manager, Jisc. With contribution from Celine McCartan, collaboration programme manager, Collaborate FE Northern Ireland. Connect more in Northern Ireland, 23 June 2016
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Collaboration through technology: moving from possibility to practice - Noel McDaid and Celine McCartan
- 2. Collaboration through technology: Moving from possibility to practice Noel McDaid, Jisc account manager
- 3. Session deliverables Definition of collaboration What Jisc can provide/support to support & examples of use Collaboration in Practice (Northern Ireland) – Celine McCartan Discussion / Q&A 6/24/2016 3
- 5. Jisc… the things we do Shared digital infrastructure and services Expert and trusted advice and practical assistance Sector wide deals with IT vendors and commercial publishers
- 6. Collaboration definition Student to Student Lecturer to Student(s) Lecturer to Lecturer External to student/staff Organisation to Organisation Examples: 6/24/2016 Connect more – Northern Ireland – NMD v1 6
- 7. What collaborative services do Jisc have? 6/24/2016 7
- 8. The Janet network »Why is that important? »How does that impact me? 6/24/2016 8 Unimpeded Research Media rich resources Cloud campus Distance Learning Real-time Collaboration
- 9. The network peers BBC (Pacific Quay) HEAnet SWAN (Glas) SWAN (Edin) Glasgow and Edinburgh IXLeeds Leeds One Connect HEAnet Google Akamai VM for LGfL Gamma NHS N3 Synetrix Exa Networks InTechnology IXManchester Manchester Global Transit Level3 Google Netflix BBC Init7 Microsoft EU (via TN) VM for LGfL Limelight BBC (HD 4K pilots) RM for Schools Microsoft EU (via TN) Google VM for LGfL RM for Schools Akamai Globelynx InTechnology Simplecall Updata Logicalis UK Pipex / GXN INUK Voicenet Virgin Radio LINX multicast GÉANT+ Gamma Redstone Voicenet Telekom MalaysiaSimplecall Amazon Limelight Datahop NHS N3 Akamai BTnet AQL Bogons Global Transit Tata Global Transit Level 3 GÉANT Telehouse North and West Telecity Harbour Exch. LINX 100Gbit/s 10Gbit/s 1Gbit/s The Janet network provides 1Terabit/second of external connectivity
- 10. Cloud services and support from Jisc Helping institutions to move to the cloud » Co-location and shared data centres » Financial X-Ray – understand the costs of your IT services » Data archiving framework agreement » Arcus portal for institutional management of AmazonWeb Services usage » Board and committee paper management » Deals with Google and Microsoft for their cloud collaboration suites
- 11. Collaborate withVscene 6/24/2016 11 Free of charge!!
- 12. Vscene Infrastructure 24/06/2016 12 ISDN endpoint Telephone H.323/SIP Endpoint Cisco MCUs ISDN Gateways Visimeet Servers Vidyo Portal VidyoReplay Cluster VidyoRouter Pool VidyoGateways H.323/SIP Endpoint Jisc VCS Infrastructure STREAM
- 13. 6/24/2016 13
- 15. »Add a guest page
- 17. What are they doing with it? We need to improve the teaching use figures… because its perfect for that!!
- 18. Broadcast classes/lessons - streaming Recording of sessions/lessons Student group work - collaboration Student presentations Assessment feedback Collaboration projects between external partners Course planning Use cases
- 19. Use Cases Broadcast classes/lessons – streaming »Lecturer wishes to provide a live stream of a workshop or presentation to multiple students over multiple courses. »Lecturer has found expert speaker and they are agreeable to provide a presentation online. »Organisation wishes to broadcast free content externally to participants without them having to register »Similar to ustream/livestream
- 20. Use Cases Recording of sessions/lessons » Lecturer wishes to record online workshop/presentation to upload or link to theirVLE. This will allow students to reinforce the topic or catch up. » Lecturer conducts online feedback to individual students or groups. They wish this to be recorded as evidence and record of feedback. » Lecturer has an assignment that requires groups to participate and hold regular group meetings. This is to be recorded so that the lecturer can ensure that these meetings happen and are conducted appropriately.
- 21. Use Cases Student group work – collaboration »Lecturer sets an assignment to students that requires collaboration, group/team work. »Some students will not be able to make face to face meetings but can make online meetings. »Some students don't have PC’s at home but have tablet or smartphone devices.
- 22. Use Cases Student presentations »A lecturer may wish to set an assignment which has an element of presentation. »This may also require peer review »This presentation will be recorded as form part of an assessment/portfolio
- 23. Use Cases Feedback »A lecturer may wish to provide feedback to a student or student group using an online tool. »This can involve screen sharing so the lecturer can highlight specific areas of concern or point the students towards resources. »This will allow the feedback to be recorded and the student(s) can be clear of any follow up actions.
- 24. Use cases Collaboration projects between external partners »Lecturing staff may wish to collaborate with external commercial companies or with other educational/research bodies. »This collaboration might be international »Participants might be restricted to use traditionalVC including ISDNVC
- 25. Use Cases Course planning »It is required for course teams to meet on a regular basis to plan and review courses »It is not always possible for everyone to be in the one site for these meetings. »Organisation wishes to save money on staff travelling between sites
- 26. Use Cases Subject experts (eg Janet content providers) »Lecturing staff may find subject experts that can add value to a lesson. »This expert may only have access to traditionalVC systems and can not get approval for desktop client install
- 27. Why not use....? Pros: » Free » Multiple participants » Video/Audio Cons: » Forces skype client » Not standards based » Can’t use traditionalVC » Cant add guests » Not browser based » Security concerns with client » Pros: • Part of Campus agreement • Browser & client based • Integrated into office » Cons: • Not free • Client based for mobile devices
- 28. • Universities • Further Education Colleges • ACL/ Specialist Colleges Higher and Further Education (DfE funded) • Any publically funded research facilities • Collaborations with education Research organisations (Funded/Self funded) • Primary & Secondary education • Work based learning – where publically funded Government funded schools (for small fee) Who can use the service?
- 29. Vscene future Vidyo Integrate scheduled VC features Uniform layout in call Recording for every V room Skype for Business No plugin- browser VC (WebRTC) SIP Telephone to V rooms Scaling on Demand Mobile App Big ticket feature for late 2016 Benefit of new infrastructure
- 30. Vscene Future WebRTC for browser videoconferencing Vscene plugin for Moodle or Blackboard (and other VLEs) Improve the Automated Test and QA service Vscene Mobile Videoconference App for phone or tablet Chat Facility for any conference or Virtual Room Virtual room functionality Integration with MS Outlook Lync and Skype for Business integration with Vscene Simplify the Reporting system
- 32. What is eduroam? Provides authenticated network roaming for wireless devices across organisations Allows users (researchers, teachers, students, staff) from participating institutions to securely access the Internet from any eduroam-enabled institution Based on the principle that the user's authentication is done by the user's home institution, whereas the authorisation decision allowing access to the network resources is done by the visited network
- 33. Benefits for your organisation
- 34. Jisc’s vision for eduroam Throughout education Public spaces e.g. museums and public libraries Public transport – trials have been conducted on the greyhound buses City wide – e.g. Portsmouth Connected City project
- 36. Janet txt »Safely and securely distribute SMS messages that can be accessed from any internet enabled device »Integrate into management information systems to: - send timely information on course changes, site closures, reminders, tutorials, deadlines, etc - Receive feedback from students and staff »Message individuals and groups »Real time delivery confirmation A comprehensive suite of secure SMS messaging services provided by PageOne 6/24/2016 36
- 37. Streaming & Lecture Capture
- 38. Streaming & Lecture Capture • Approached by customers • Focus Groups • Lecture Capture is used by 63% of institutions and 65% are using media streaming tools* • *2014 Survey ofTechnology Enhanced Learning for higher education in the UK By RichardWalker, JulieVoce, Joe Nicholls, Elaine Swift, JebarAhmed, Sarah Horrigan and PhilVincent
- 39. Procurement Framework • Community defined prioritised features • Multi supplier framework • At least 3 suppliers & a ‘Preferred Supplier’ • approved suppliers host their services and storage on Janet network • Institutions can use framework: • A) Directly purchase from the ‘preferred supplier’ • B) Engage suppliers in a mini competition
- 40. AnchorTenants • We would like up to 10 institutions to be listed on the procurement as ‘AnchorTenants’ • Not a commitment to purchase • Indicates a strong vote of interest • Demonstrates an active market to suppliers
- 41. jisc.ac.uk Except where otherwise noted, this work is licensed under CC-BY-NC-ND Noel McDaid Jisc account manager noel.mcdaid@jisc.ac.uk Questions?? 6/24/2016 41
- 43. Session content Context for Collaboration in Further Education in NI Collaboration Programme Development System,Technology & Services Project FE PLC Portal Reflections 43
- 44. Collaboration Programme UK public sector debt, March 1998 to August 2015 Austerity Other NI Strategies Voluntary Exit Strategic Context of Further Education UK - Area Reviews Departmental Re-organisation
- 45. 2000 Training Centre Merger 2005 ‘FE means Business’ 2007 College Mergers 2012 NDPB Status 2016 ‘FE means Success’ 1997 Incorporation Collaboration…a theme throughout Further Education – Responsive Change
- 46. » To champion and support the delivery of the a shared services initiative in the Further Education sector » To encourage the sharing of best practice and partnership working between colleges » To promote collaboration through linkages between projects in the context of the further education strategy » To develop, deliver and implement a new shared IT system for the further education sector » To develop shared working in corporate services and associated business processes. » To manage associated change and support the development of the further education sector. C o l l a b o r a t i o n P r o g r a m m e O b j e c t i v e s
- 47. Programme Development - A College Business Model Resources- Workforce Customers - Students Product - Curriculum Market - Business & Industry Communications/ Governance Systems/ Technology
- 49. Collaboration Projects - Aligned to FE Strategy Promoting Success Curriculum Content & Delivery Economic Development Social Inclusion Ensuring Quality Excellence – Quality & Performance Governance & Leadership Communications Enabling Support College Partnerships (Systems &Technology) Funding & Sustainability
- 50. Collaboration Project Sponsors Systems.Technology & Services Curriculum Development Communications Workforce excellence Economic Development Social Inclusion
- 51. Year 1 Target Deliverables Feasibility of Shared Services Review Completed Colleges Information System Design, Business Case and Procurement Advanced Technology Platform for Shared Resources Established Centralised Staff Development/CDP Materials Facility Joint Marketing Activities Curriculum Project – initial development Develop & Commence Implementation of FE Communication Plan Economic Development/Social Inclusion Project Development Commenced
- 52. College Systems & Technology Issues StudentExperience &Expectations Procurement & Support System Obsolescence Newstrategy-data requirements
- 53. Jisc support… Market information and shared research to inform project Project Assurance (expert advice & assistance) Technology to support learning – Baseline Study
- 54. Student Management System (incl. timetabling) Technology to Support Learning Virtual Learning Environment Other technologies to support Learning INFRASTRUCTURE FinanceHR (Incl. Payroll) College information Systems Other Systems & SMART Technologies 1. 2. 3. 6. 5. 4. Systems, Technology Services Scope
- 55. Business Case - Sept 2016 • Market engagement • DAO06/15 Specifications • Student Information System • HR information System • Financial Management Technical Issues • Infrastructure • Cloud • Software as a Service Procurement • CPD • Framework • Evaluation criteria Customisation • Management Reporting • Funding • Statistics • Testing Implementation - Sept 2018 • Pilot • Data Migration • Resourcing • Roll Out Plan • Training • Communications • Review Indicative Project Plan College Information Systems
- 56. T h e Po r t a l A portal of educational resources and support for technology enhanced learning which will be available to all FE college staff to support the implementation of curriculum change at Levels 2 and 3.
- 57. » To provide a central repository for the sharing of materials to support the curriculum change for Apprenticeship &YouthTraining Strategies. » To provide an efficient solution to support wider collaborative working by providing access to shared resources, materials and college information. » To provide an effective longer term solution to support and improve teaching and learning through content development. » To ensure maintenance of the Portal including appropriate ongoing hosting services and promotion of use. Po r t a l O b j e c t i v e s
- 58. F e a t u r e s Upload Resources Document Repository Searchable Database Single Sign-On Responsive Design Community Driven
- 59. Single Sign on Single sign on provides a seamless integration with current college systems, users have the ability to access the site using their current college credentials. The portal has been build using the latest responsive design techniques that will allow users to access the site on a wide range of portal devices such as tablets and smartphones. The Document Repository is used for storing new course specifications and other FE College information… Responsi ve desi gn Doc ume n t Re posi tory
- 60. Upload Re sourc e s Users will be able to upload resources to the portal for sharing with the sector. Resources will be tagged & rated with users having the ability to make comments and suggest enhancements. The portal has been designed to be community driven. Staff from each of the colleges contribute to the tools, resources and blog. All content is rated by the community with help provided through a community driven forum. All content of the portal is searchable with users able to find appropriate content quickly and easily. C ommuni ty Dri ven Se arc hable Database
- 62. 24/06/2016 62
- 64. 24/06/2016 64
- 65. 6 Month Report – Achievements » Programme development including stakeholder engagement with key College staff, Governors, Departmental officials and other parties » Agreement has been reached on College sponsor roles » High level Communications Plan developed for the Programme » Collaboration Programme Risk Register prepared considering strategic; financial; operational; reputational; project specific risks » STS ProjectGovernance established; market engagement exercise completed; Procurement Strategy developed; research including study visit » Ongoing development of Student Management System specification; Project Business case, LegalT&Cs; detailed project planning » Portal platform delivered…… » Additional resourcing for sector - £275k » Service feasibility review with Enterprise Shared Services » 2 No Pilot FE sector Good Practise events
- 66. 6 Month Review – Reflections Communications Persistence / Relentlessness Effective Planning Sharing Good / Best practise Business processes Optimise resources Keep it simple Data driven decision-making Utilise support available Upgrade the student experience
- 67. C ollaborati on through Te c hn ology - Furthe r C on si de rati on s Infrastructure development – coordinated approach to connectivity, digitalisation, cloud technology, phased = positive impact on student experiences Developing and sharing technology to support enhanced learning - FE e-learning strategy and development plan = improved use and efficiency of resource Partnership approaches with third parties to increase leverage, profile and opportunities = sharing best practice and innovative technology
Editor's Notes
- In Northern Ireland The terms collaboration and Shared Services can be interchangeable. We typically think of collaboration in terms of individuals such as students or teachers. The enterprise in involved in collaboration also. Today we will be looking at all forms of collaboration although the focus will be fixed on how it affects you.
- Jisc was created from UK collaboration…. And still IS a massive shared services/collaborative organisation. We do 3 things… Operate a Shared Infrastructure – The network… allows you to use our collaboration services, cloud services in a high speed, low latency network We utilised shared purchasing volume to negotiate deals on your behalf – examples: ecollection, journals, ebooks for FE And of course we provide impartial advice and guidance and can support collaboration in your organisation.
- In a user context description of the types of collaborative interaction. Student groups/groupwork Instructor lead group activities/ distance mentoring Course teams/distance sharing expertise and material External commercials or experts providing content or help Enterprise shared services were major facilities or functions are shared between partners
- Vscene Live streaming and Capture developments The Janet network Janet txt
- Underpins everything you do with collaboration and technology delivery Low latency connections for real time collaboration Research unimpeded access(Big data / Gnome projects) Cloud computing such as office 365 – email an applications Distance learning – home learning , anytime anywhere via campus VLE
- Use this slide to discuss how having loads of peering points on the network brings them closer to the cloud and online products. Low Latency – what do we mean and how it makes a difference to the end user experience How its better to keep the number of “hops” as low as possible by bringing providers to your back door. Any brokered/framework services we offer insist on Janet connected status. You have assurance when you buy off Jisc! Office 365 Azure BBC Google Collaboration with UK, European and international Research partnerships with UK, European and international made easier (big data examples)
- Particular emphasis on NI FE colleges using Slough Datacentre for their enterprise shared services for finance.
- Vscene acts like a bridge or gateway between all these devices. We are improving and updating all the time… Retiring redundant systems: ISDN is not called for anymore and will be removed in the next few months Implementing the new: We are progressing Lync/Skype access into the system
- Vscene is the Jisc videoconference service. Including the previous incarnation of JVCS it has been in service for 21 years! It enables education and research to coordinate all their videoconferences and interoperate between hardware systems and browser conferencing. Obviously this is the login page, and you can see that as well as native accounts we allow you to link your account to your Institutional Login, using the uk federation.
- From the main page (admin screen shot so busy example) explain top two box areas. 2 major modes of use – scheduled conferences and Virtual Rooms The scheduled conferences appear on the left and the Virtual rooms on the right Clicking the little cameras anywhere left you launch a conference or join a room. Talk about Schudled conferences first.
- Guest can be anyone and have a number of ways to be added. Can be sent a number to dial from their VC system Can be emailed a URL and added on their browser Telephone guests also possible in VCs Once all the people are added click scheudle or launch now.
- Application Sharing
- You can see that the service is used for a rough third for admin/project meetings and anotjer third for education delivery, the combined lecture, tutorial, teaching.
- Slide probably needs updated… Skype for business etc…
- The new Vidyo infrastructure provides some immediate and longer term benefits The items in blue are just some of the benefits that will be integrated and launched in August 2016 The items in orange are our medium term plans for new features that we can now deliver.
- The ideas currently under discussion in Ideascale, in no particular order.
- It can be used as a notification tool (like reminders you get from doctors, delivery confirmations etc) Can also be used as a promotional tool for e.g. events, guest speakers, social gatherings
- Recently we've been approached by customers to see what we were doing in this space We previously ran some focus groups to understand what customers were using and how they were using it
- Currently scoping the idea of a framework agreement with the top suppliers We would like to know from customers if this would be of use to you all (maybe a show of hands?) And if those in room would be interested in helping us to scope main features that must be included by an framework supplier
- An anchor tenant is an institution willing to be named on our procurement exercise, as a potential first customer via the framework. No financial commitment necessary An institution can choose not to use the framework in future should they wish. We have had positive interest from suppliers to be a part of a framework, and would like to show them a list of specific institutions interested in this area.
- In developing the projects within the programme – we look at the at the key elements that comprise a typical College operating model. At the heart of the model is the Curriculum – the product that we offer – which requires special attention to develop Key contributors to that are people – the workforce within the College which needs to be developed and supported appropriately. Students are our customers – feedback and potentially input to curriculum design should be increased Our outputs are influenced by Business & industry – this is a critical link – between FE and the economy that it supports. Underpinning and supporting this front line work are the Governance approaches and the Systems (incl NICI2) that measure performance and seek to add value to the model.
- Technology: Different systems for authentication Communication – telephone, email Network connections, technologies and designs different ways of approaching technical solutions People:
- Jisc was created from UK collaboration…. And still IS a massive shared services/collaborative organisation. We do 3 things… Operate a Shared Infrastructure – The network… allows you to use our collaboration services, cloud services in a high speed, low latency network We utilised shared purchasing volume to negotiate deals on your behalf – examples: ecollection, journals, ebooks for FE And of course we provide impartial advice and guidance and can support collaboration in your organisation.
- There are a number of areas that staff members identified feelings of loss in: Status Role Identity Quality Collaboration Time Communication Motivation Certainty, and Knowledge. Communicating positively during a time when many are feeling a loss is a real challenge during a merger situation