The document summarizes research from a project that studied students' digital expectations and experiences. It discusses findings from phases that spoke to hundreds of students and staff. The project aims to prototype a digital student data service to help institutions understand learner technology use and enhance the digital experience. The document also covers how students want to provide input and get involved in shaping their digital learning experience.

1. ALT-C
9/9/2015
Engaging learners in active dialogue around their
digital expectations and experiences
#digitalstudent digitalstudent.jiscinvolve.org

2. http://digitalstudent.jiscinvolve.org
» Phase 1 study reviewed students’ expectations and experiences of
the digital environment at university and we spoke to 500 staff
and students during our consultation
» We conducted a review of practice in schools to identify likely
incoming expectations
» In phase 2 we focused on FE speaking to 220 learners and 300
staff from colleges across the UK
» Phase 3 Skills study, speaking to adult & community learners,
work based learners including apprentices and offender learners
» Prototyping a digital student data service to support providers &
universities to gather their learners experiences of technology
09/09/15 Enhancing your learners’ digital experience

3. 09/09/15 Enhancing your learners’ digital experience
The digital experience matters
» Learners' first experiences of university are often online: colleges
increasingly relate to students online too
» Learners compare their digital experiences and provision
» Many course experiences are now hybrid/blended
» Learners want to use their own devices and services to access,
organise and record their learning
» Learners expect college/university to prepare them for
employment in digital workplaces and life in a digital society
» Learners' sense of wellbeing and belonging are tied up with the
quality of their digital access

4. Learners want a say
09/09/15 Enhancing your learners’ digital experience
» Learners in our studies saw the digital experience as an
opportunity to contribute and get involved
» Digital engagement methods such as social media, padlets,
twitter walls, vox pops etc are popular...
» … and once established can be used for other issues too
» Digital students are different – it is important that the experience
of different groups is represented
» Learners can get involved in different ways e.g. advocate,
researcher, representative, intern, change agent, project lead,
buddy, mentor, designer...
» This is an issue which can help change relationships between staff
and students

5. Colleges and universities want to do this better
09/09/15 Enhancing your learners’ digital experience
» The digital experience is a complex and emerging issue – it's hard
to ask the right questions
» Information about it is held by different people in different roles
and places – it's hard to get a joined up picture
» Longitudinal, qualitative and comparative data are essential – but
difficult to collect, manage and interpret
» Engagement should be part of a change agenda: students get
cynical if their opinion is sought but not acted on
» Lack of resources to do the research
» Is the digital experience really a separate issue or should it be
investigated alongside other learner data?

6. Benchmarking the student digital experience
Jisc, NUS andTSEP
bit.ly/digistudentexp
09/09/15 Enhancing your learners’ digital experience

7. Our panel members
»JohnWebber, Project
Manager: LearningTechnology
Innovation, Sussex Downs
College
»Lewis Hobden, Student Digital
Leader, Sussex Downs College
»Ewan Crilly, Student Digital
Leader, Sussex Downs College
»Charlotte Medland,
Humanities PhD Student,
University of Southampton
»Dave White, Head of
Technology Enhanced
Learning, University of the
Arts, London
»Helen Beetham, Consultant
09/09/15 Enhancing your learners’ digital experience

8. Enhancing the student digital experience
https://www.jisc.ac.uk
/guides/enhancing-
the-digital-student-
experience
Now withfindings
from FEDigital
Studentprojectand 50
snapshotsof current
practicefrom colleges
Updated
online
guide
available
from:
09/09/15 Enhancing your learners’ digital experience

9. Feedback via text wall
»Send a text to 0207 183
8329 starting with digi Q1
NOTE - if you don’t start
the text with digi, it won’t
go to our inbox
»Q 1 – If you have a
question for our panel
please text it to this
number
09/09/15 Enhancing your learners’ digital experience

10. Questions for our panel
»Why do you think it's important to develop your digital
skills and your online profile?
»What support do you think your university or college
should give you in using digital technologies?
»When you arrived, what kind of technologies did you
expect to use? Have your expectations been disappointed
in some ways? Have they been exceeded in some ways?
09/09/15 Enhancing your learners’ digital experience

11. What one thing?
»Send a text to 0207 183
8329 starting with digi Q2
»NOTE - if you don’t start
the text with digi, it won’t
go to our inbox
»Q2 -What one thing will
you do to engage your
learners in active
dialogue around their
digital expectations and
experiences
09/09/15 Enhancing your learners’ digital experience

12. Get involved
»Digital Student Skills Study is
underway exploring work based,
adult and community and
offender learners and apprentices
expectations and experiences of
technology
»Get involved:
› Host a learner focus group
› Share your documentation with
us
› Join our national consultation
events
› http://digitalstudent.jiscinvolve.
org
»Digital Student Data Service:
»Would make it easier for
universities and colleges to
collect and analyse student
expectations and experience
data using well-designed and
robust questions
»Would enable institutions to
compare their data internally
(for example by faculty or
campus) and with other
aggregated, anonymised
institutional profiles
»Pilot our prototype service –
email sarah.knight@jisc.ac.uk
13/07/15 Enhancing your learners’ digital experience

13. Digital students are different posters
bit.ly/digitalstudentposters
09/09/15 Enhancing your learners’ digital experience

14. Enhancing the digital student experience postcards
bit.ly/digitalstudentcards
09/09/15 Enhancing your learners’ digital experience

15. jisc.ac.uk
Except where otherwise noted, this work
is licensed under CC-BY-NC-ND
09/09/15 Enhancing your learners’ digital experience
Sarah.knight@jisc.ac.uk
digitalstudent.jiscinvolve.org
#digitalstudent
can.jiscinvolve.org
Follow us @CANagogy