Jim Kieffer is seeking an entry-level IT Technician or Help Desk position. He has CompTIA A+ and Network+ certifications and experience troubleshooting hardware and software problems. He has a diploma from New Horizons Computer Learning Center in technical support and help desk analyst. His previous work includes warehouse supervisor roles delivering and installing patio furniture as well as valet and parking attendant jobs where he provided customer service.

1. Jim Kieffer<br />1857 Ringwalt Street ▪ Pittsburgh, PA 15216<br />Jimkieffer57@gmail.com ▪ (M) 412-527-5930<br />OBJECTIVE<br />To obtain an entry-level IT Technician or Help Desk position to utilize my technical and troubleshooting skills.<br />HIGHLIGHTS OF QUALIFICATIONS<br />CompTIA A+ Certified<br />CompTIA Network+ Certified<br />Operating systems: Windows 7, Windows Vista, Windows XP, Windows 2000; Knowledge of Linux EDUCATION<br />New Horizons Computer Learning Center, Pittsburgh, PA<br />Diploma, Microsoft Technical Support & Certified Help Desk Analyst<br />Relevant courses: CompTIA A+ Essentials and Practical Applications. CompTIA Network +<br />Office 2007 <br /> <br />QUALIFICATIONS<br />Technical<br />Troubleshoot, resolve and repair hardware and software problems; provide and/or suggest preventive maintenance and security best practices to ensure that systems are running optimally.<br />Assess customers needs and determine most cost-effective solutions; ability to build a customized personal computer system based on customer needs. <br />Provide end-user support such as walking a person through the steps needed to install or troubleshoot PC problems.<br />Problem Solving <br />Initiated and implemented use of hand-held scanner for inventory, which replaced the inputting of data by hand, thus cutting data input time by half; installed and supported warehouse computer and all related hardware for hand-held scanner and bar coding equipment.