Brian Johnson has worked in technical support and security installation roles since 2014. He currently works as a Technical Support Analyst for Icon Information Consultants, where he manages servers, troubleshoots networks and web services, and provides front-line technical support. Previously, he has installed security systems, structured cabling, configured switches and modems, and delivered packages and uniforms. He aims to resolve issues for customers and accurately maintain inventory.

1. Brian Johnson
April 2019 to Present
Icon Information Consultants/Waste Management Security Services-Houston, TX
Technical SupportAnalyst
 Sub-contractor for Waste Management Security Services
 Responsible for Creating and closing helpdesk tickets using the Remedy ticketing system
 Install and replace hard drives in DVR and NVR systems
 Manage and upgrade Indigo Vision and Salient Servers
 Troubleshoot with customer making inbound and outbound phone calls
 Creating proposals for customers who need service or upgraded new equipment
 Troubleshoot problems with networks and web services
 Experience troubleshooting on window servers
 Provide the front-line primary technical support
 Closing Remedy Tickets in a Timely matter
 Solving password problems
 Installing and configuring computer hardware, networks, printers and scanners
 Repairing equipment and replacing parts
Work Experience
TekSystems/ADT - Houston, TX May 2018 to November 2018
Commercial Support/Security Tech
 Sub-contractor for ADT
 Responsible for installing Honeywell alarm panels, DSC and DMP
 Set up and install security such as surveillance camera and fire alarms.
 CCTV Installations
 Home Automation
 Ran, pulling, terminating, and splicing CAT 5/CAT 6 cable and also ran low voltage wiring
 Troubleshoot problems with networks and web services
 Experience troubleshooting on window servers
 Respond to emergency failures on equipment and machines
 Accurately maintained van inventory
 Follow safety standards and reports and concerns in a timely manner
 Operate a company vehicle in a safe manner and responsible for company issued assets
 Interpret location maps and blueprints and schematic drawings
OnDuty Systems November 2016 to May 2018
Commercial Security Installation Technician
 Set up and install security systems such as surveillance camera and fire alarms
 Set up commercial fire alarms and burglar alarm panels
 Structured cabling and wiring
 Install Honeywell and DSC panels

2.  CCTV Installations
 Troubleshoot problems with networks and web services
 Configure modems and switches
 Performed testing on Windows
 Ran, pulling, terminating, and splicing CAT 5/CAT 6 cable and also ran low voltage wiring
 Accurately maintained van inventory
 Discussed site location and construction requirements with customer
MasTec/At&T - Houston, TX May 2014 to November 2016
Security Installation Technician
 Set up and install security systems such as surveillance camera and fire alarms
 Worked with Cisco and Net-gear Switches
 Worked/Install Bridges
 Utilizing tools and testing instruments
 Troubleshoot problems with networks and web services
 Ran, pulling, terminating, and splicing CAT 5 cable and also ran low voltage wiring
 Discussed site location and construction requirements with customer
 Conducted installation when area is inaccessible from the ground
 Replaced or repair defective parts
 Accurately maintained van inventory
 Ensured that documentation is effectively completed and submitted
 Performed other duties as needed
 Demonstrating system use to customer
FedEx/Alanis Express - Houston, TX April 2010 to May 2014
Delivery Driver
 Perform daily pre-trip safety inspections on all equipment
 Liaison with sales, operations and other service centers and/or departments to ensure customer's needs
are achieved and all issues are resolved
 Demonstrate world class customer service
 Comply with all companies policies/procedures
 Follow dispatch instructions and communicate with dispatch as required, including but not limited to:
delays, arrivals and equipment problems
 Interact with customers to determine pick-up or delivery needs as well as to provide accurate problem
resolution, updating systems to meet customer special handling requirements, selling company services
and provide potential leads to sales
 Lift packages of various size and weight (as much as 100+ lbs.)
 Enter freight shipment information into computer system to include, but not limited to, accurately
bstatus shipments, generate freight bills and/or correct freight bills
 Verify and complete required documentation and reports
 Solicit additional business from customers, and provide leads for potential new opportunities
 Make freight delivery appointments, as required
 Review Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate
leadership member
 Travel to various areas within a region, Deliver additional open routes on an as needed basis
Cintas - Houston, TX April 2006 to April 2010
Service Sales Representative

3.  Uploaded and downloaded customer information including weekly inventory from the AS400 system to
the Dell X50 Pocket PC
 Balanced route sheet daily during the check-in process
 Helped companies of all sizes consistently present a clean, crisp, professional look by servicing and
providing them weekly change outs of uniforms, floor mats, and restroom supplies
 Responsible for customer satisfaction by building rapport, responding to customer inquiries and
requests, as well as pro-active problem solving
 Increased company route growth through sales of additional items from our product line and catalog to
current customers
Education
 Associate of Applied Science degree in Network System Administration
ITT Technical Institute - Houston, TX- June 2013 to May 2015