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Alonzo Williams
907 Danley lane Knightdale, NC 27545
Cell (919) 961-1126 Home (919) 609-2043
alonzo.williams75@yahoo.com
IT Professional
Dedicated-Hardworking professional motivated to maintain customer satisfaction and contribute to company
success. Currently working towards Microsoft and CompTIA certification. Solid experience in the restaurant
and manufacturing industry.
Technology Skill Highlights
• MAC / memory upgrades • Troubleshoot Win XP, 7, 8 OS
• Build custom desktop • AS400 Tape Operator
• PC upgrades • Laptop/Desktop repair
• DJ/Music Production • Creative problem solver
Work Experience
Kodak Alaris Call Center 02/23/ 2015 –03/23/2015
Durham, NC
Help Desk Technical Support.
• Provided call center technical support via inbound and outbound phone calls.
• Handle Kodak al1s Remote System (KARs) processes by connecting remotely into Kiosk and
Networking systems in a call center environment of close proximity of peers, managers, and
onsite client personnel.
• Gather customer's information by responding to an incoming call, conducting an outbound call,
or through a client registered system alert.
• Determine the issue by evaluating and analyzing the symptoms to identify, diagnosis, and
resolve Level One issues by properly troubleshooting technical equipment, determine and
resolve technical faults, and provide resolution.
• Limit time necessary for customer interaction by taking remote ownership and correcting
technical problems as appropriate.
• Established resolution procedures to ensure functionality as directed, dispatching field
technicians to service equipment in an effort to establish and maintain effective customer
relations
• Achieve a high level of customer satisfaction by improving equipment operation and reducing
down time of the equipment
• Offer alternative solutions where appropriate with the objective of retaining customers' and
clients’ business.
• Offer alternative solutions where appropriate with the objective of retaining customers' and
clients’ business.
Production Team Member 10/18/ 2000 – 02/20/15
Domino’s Pizza Supply Chain Center Garner, NC
• Provided customer service by answering questions on production to store managers
• Prepared hand tossed pizza dough for shipment to store location across NC, VA, and SC
• Set up production area prior to making dough
• Scales and metering equipment must be check weighed equal to its usage and documented
• Thermometers must be calibrated and checked against a certified thermometer
• Yeast slurry timer checked and calibrated at the start of each production day
• Determine correct batch recipe, gathers, measures and mixes ingredients
• Ensure dough is delivered into rounder
Tape Operator 1999 to 2000
IBM/OAO RTP, NC
• Perform backups using BRMS batch processing via the AS/400 job scheduler or upon request.
• All tape mounting is done within the IBM System Storage TS3500 tape library.
• Ensured management of tapes/backup media LT05 along with BRMS reports was ready for
offsite pickup.
Education & Training
MyComputerCareer.com IT Certification School Feb 2014 to Oct 2014
Grad
Certifications: MCP, and MTA (Win 7 OS), MTA (Networking Fundamentals)
in Progress: A+, MTA (networking, Server, and security), Network+, MCSA (Active Directory and Server
Admin)
W. G. Enloe High School Diploma 1990-1994

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Alonzo Williams Resume.doc 1

  • 1. Alonzo Williams 907 Danley lane Knightdale, NC 27545 Cell (919) 961-1126 Home (919) 609-2043 alonzo.williams75@yahoo.com IT Professional Dedicated-Hardworking professional motivated to maintain customer satisfaction and contribute to company success. Currently working towards Microsoft and CompTIA certification. Solid experience in the restaurant and manufacturing industry. Technology Skill Highlights • MAC / memory upgrades • Troubleshoot Win XP, 7, 8 OS • Build custom desktop • AS400 Tape Operator • PC upgrades • Laptop/Desktop repair • DJ/Music Production • Creative problem solver Work Experience Kodak Alaris Call Center 02/23/ 2015 –03/23/2015 Durham, NC Help Desk Technical Support. • Provided call center technical support via inbound and outbound phone calls. • Handle Kodak al1s Remote System (KARs) processes by connecting remotely into Kiosk and Networking systems in a call center environment of close proximity of peers, managers, and onsite client personnel. • Gather customer's information by responding to an incoming call, conducting an outbound call, or through a client registered system alert. • Determine the issue by evaluating and analyzing the symptoms to identify, diagnosis, and resolve Level One issues by properly troubleshooting technical equipment, determine and resolve technical faults, and provide resolution. • Limit time necessary for customer interaction by taking remote ownership and correcting technical problems as appropriate. • Established resolution procedures to ensure functionality as directed, dispatching field technicians to service equipment in an effort to establish and maintain effective customer relations • Achieve a high level of customer satisfaction by improving equipment operation and reducing down time of the equipment • Offer alternative solutions where appropriate with the objective of retaining customers' and clients’ business. • Offer alternative solutions where appropriate with the objective of retaining customers' and clients’ business.
  • 2. Production Team Member 10/18/ 2000 – 02/20/15 Domino’s Pizza Supply Chain Center Garner, NC • Provided customer service by answering questions on production to store managers • Prepared hand tossed pizza dough for shipment to store location across NC, VA, and SC • Set up production area prior to making dough • Scales and metering equipment must be check weighed equal to its usage and documented • Thermometers must be calibrated and checked against a certified thermometer • Yeast slurry timer checked and calibrated at the start of each production day • Determine correct batch recipe, gathers, measures and mixes ingredients • Ensure dough is delivered into rounder Tape Operator 1999 to 2000 IBM/OAO RTP, NC • Perform backups using BRMS batch processing via the AS/400 job scheduler or upon request. • All tape mounting is done within the IBM System Storage TS3500 tape library. • Ensured management of tapes/backup media LT05 along with BRMS reports was ready for offsite pickup. Education & Training MyComputerCareer.com IT Certification School Feb 2014 to Oct 2014 Grad Certifications: MCP, and MTA (Win 7 OS), MTA (Networking Fundamentals) in Progress: A+, MTA (networking, Server, and security), Network+, MCSA (Active Directory and Server Admin) W. G. Enloe High School Diploma 1990-1994