This document provides a summary and qualifications for Randy Hickey, including over 18 years of experience in business and retail technologies. He has a Master's Certificate in Project Management from York University and CCNA certification. His career history includes roles as a Branch Manager, Senior Technician, Operations Manager, and Computer Support Specialist where he provided technical support, installed networking and security systems, and managed projects.

1. Randy Hickey
33 Green Acre Dr.
St. John’s, NL, A1H 1C3
(709) 770-0397
Summary
I am a professional with more than 18 years of technical experience in all areas of business and
retail technologies. I have demonstrated ability to maintain good client relationships in providing
assistance and solutions to meet customer needs.
Education
2011 Masters Certificate in Project Management
York University, Toronto, ON
2011 CCNA Certification
Cisco Networking Academy, San Jose, CA, USA
• CCNA 1 - Networking 1
• CCNA 2 – Routing Protocols & Concepts
• CCNA 3 – LAN Switching & Wireless
• CCNA 4 – Assessing the WAN
1997 Computer Studies
Keyin College, Carbonear, NL
Qualifications
2015 Genetec SC-ETC-001-5.3 Enterprise Technical Certification
2015 Genetec SC-OTC-001-5.3 Omnicast Technical Certification
2015 Panduit Certification
2015 EAS Certification
2014 Panasonic iPro Certification
2016 Standard First-Aid/CPR C/AED

2. Additional Training
• Power-Line
• WHMIS
• Fall Arrest
• Aerial/Scissor-Lift
Career History and Accomplishments
2015 – 2016 Branch Manager of Newfoundland and labrador
Maritect Solutions
• Responsible for the operation of Newfoundland Division
• Responsible for all aspects of work being conducted by our team in NL
• Site visits, job quotes and proposals
• The day to day scheduling of all technicians
• Ensuring all jobs are completed within the budgeted and time frame
• Responsible for all customer relations
2014- 2015 Senior Technician – Technical Services
Maritect Solutions
• Installation and service of Access control and alarm Systems.
• Installation and service of wireless network Systems.
• Installation and service of Surveillance/Security Systems (analog & IP).
• Set-up and configuration of DVR’s as per customer needs.
• Installation of structured cabling and computer networking.
2012- 2014 Operations Manager
Dramis Networking
• Maintain personal contact with suppliers, customers and employees to ensure customer
satisfaction.
• Provide customer network and retail technology support to various businesses and
organizations.
• Installation of structured cabling, telecommunication and wireless technology,
communication cabinets (CAT5e & CAT6, Nordx, Lucent, Panduit modules and patch
panels).
• Determine requirements for scope of work to prepare & submit quotes based on contract
tenders and site surveys.
• Oversee job completion, billing, inventory materials control, job planning and scheduling.

3. 2000- 2012 Senior Operations Manager
Cooper Communications Inc.
• Provide computer network and retail technology support to various businesses and
organizations.
• Computer networking, telecommunication and wireless technology. Installation of
communication cabinets, CAT5e & CAT6 cabling, Nordx, Lucent, Panduit modules and
patch panels.
• Determine requirements for scope of work and prepare/submit quotes based on contract
tenders and site surveys.
• Project Management: plan, organize, secure and manage resources to meet project
goals.
• Installation of surveillance/security, POS, ATM and satellite systems.
• Installation of CISCO equipment: routers, switches and related hardware.
1996- 2000 Computer Support Specialist
Avalon West School Board
• Implementation, administration and support of district WAN and school LAN’s.
• Hardware and software installation and maintenance.
• Facilitator of workshops and instructed computer classes.
REFERENCES AVAILABLE UPON REQUEST