1. Deanna C. Thompson
164 Autumn St. Passaic NJ 07055
Deanna.Thompson86@yahoo.com
(973) 272-5187
SUMMARYOF QUALIFICATIONS:
Uphold strong internal and external business partnerships, while following compliance and demonstrating
customer service practices for a positive resolution. Provide client services using the proper ethics from learning
and development through team building and leadership.
RELEVANT EXPERIENCE:
Xerox HR Solutions, Secaucus,N.J September 2012 - Present
Benefits AdministratorSeniorAssociate
 Respond and resolve customer inquiries regarding pension and 401k
 Process fund transfers,reallocations, final distributions, loans, withdrawals and pension commencement
 Administered enrollment elections for health and welfare elections
 Handle multiple clients ranging in size, dealing with a broad range of HR-related areas at senior levels
of organizations
 Communicates appropriate options for resolution in a timely manner
 Support in planning and implementing department goals while making recommendations to
management to improve service levels and employee stats
EXPERIENCE:
Medi Media Inc. Carlstadt,N.J August 2011 - March 2012
Customer Service Representative
 Verification of Pfizer recertification and drug samples for Hospitals, Pharmacies and Doctor Office
Bed Bath & Beyond, Parsippany,N.J November 2010 - September 2011
CustomerServiceRepresentative/Cashier
 Assistedwithcustomerinquirieswithonline orders,instore purchased,andpaymenttransactions
 Enteredendof the day data entry for cash registersandsupplies.
North Jersey Media Group, Woodland Park N.J March 2008 – October 2010
Customer Service Specialist/Data Entry Analyst
 Daily press runs completed while meeting report deadlines, spread sheets, and filing
 Handled subscriber transactions, complaints, payments and miscellaneous inquires
 Completed daily inbound/outbound contacts
EDUCATION:
University ofPhoenix March 2018
Bachelor of Science in Business with Concentration in Human Resource Management
Skills:
MS Office Suite, Publisher, PowerPoint, Excel, Knova Software, Onpoint, Consona CRM, SQL Server
Participant Accounts Servicing System