1. Stephanie
Samuels
7 Yates Street Derby
DE238RA
Phone: 01332 720692/07919177941 Email:
ssamuels90@yahoo.com or samuelsstephanie03@gmail.com
Summary
Result-oriented Professional Development Project Manager/ Quality Consultant with experience
in the development and implementation of quality control processes and structures in the public and
private corporate environment. Proven expertise in the health, safety and quality arena with
excellent legal and compliance knowledge. Strong leadership skills with the talent to motivate teams
to achieve company goals and objectives. Excellent analytical and problem solving skills with the
ability to set realistic schedules and deadlines. An adaptable and flexible professional with over 6
years expertise in delivering project management, contract management, quality compliance and
lean management. Self-motivated and determined with a passion for business acumen, achievement
and excellence. Lean improvement professional with experience in the strategy, operational and
development healthcare and simulated training in the manufacturing sector. The purpose of the
clinical leadership training was to ensure that the NHS sector maintains high levels of industry
standards, delivered against contract requirements and continually improved in an ever changing
environment.
Maintaining excellent audit role visits, compliance inspection and national standard assessment
outcomes.
Core
Competencies
Quality Auditor Quality Management Quality Assurance Operational Quality Management
External Audits Quality Review Quality Control Communication Skills Leadership Skills Needs
Analysis Problem Resolution Interpersonal Skills

2. Professional
Experience
Trainee Operations Manager, HR Manager Paragon Law
ISO 9001:2015 Lead, Nottingham
03/2015 - Present
● overall control of the personnel / human resource function
● formulating personnel systems and strategies appropriate to the company’s corporate mission
and goals
● recruiting and selecting staff
● developing remuneration and reward procedures
● keeping the board informed on personnel and employee-relations policies, as needed, to
preserve and facilitate company strategy
● planning and directing employee training and development programmes
● improving management / employee communications, including mediating in disputes and
advising line managers on how to implement personnel policies
● ensuring compliance with employment law
● ensuring that health and safety procedures are adequate
● attend meetings with staff to develop an understanding of employee assistance issues in
accordance with hr business processes
● attend meeting with senior management to develop an understanding of the issues facing staff
subject to appraisals and probationary meetings
● recruitment and induction of staff to coordinate work shadowing and obtain necessary
documents and information in relation to right to remain
● observing and undertaking work audits to assess how well the administrative policy and
procedures are working in accordance with human resources and iso policy and procedures
● providing ad hoc reception and case administration duties to fee earners and staff at all levels,
including training and development of staff
● anticipating emerging issues within the administration and legal teams and deciding the best
way to deal with the problems
● providing support and guidance to management on how to handle probationary extensions and
opportunities to work more constructively with staff
● agreeing recommendations with relevant staff members to make improvement to operations
and helping to secure backing for them in a human resources capacity
● prepare communication strategy issues and problems and distributing the reports to the
relevant staff for consideration
● assessing how well the business is compliant with UK rules and regulations
Lead ISO 9001:2015 Lead
 Improve the operational systems, processes and policies in support of organizations mission --
specifically, support better management reporting, information flow and management, business
process and organizational planning.
 Manage and increase the effectiveness and efficiency of Support Services (HR and
Administration), through improvements to each function as well as coordination and
communication between support and business functions.
 Play a significant role in long-term planning, including an initiative geared toward operational
excellence.
 Oversee overall administration management, planning, systems and controls.
 Management of training budget in coordination with the Group Operations Director.
 Development of individual program budgets
 Invoicing to funding sources, including calculation of training undertaken by staff.
 Payroll management, including tabulation of accrued employee pay.
 Disbursement of wage slips.

3.  Organization of human resources documents
 Regular meetings with Executive Director around human resources planning.
 Supervise and coach office case administration and administration assistant on a weekly basis.
Responsibilities by Function
Financial Management
 Direct annual budgeting and planning process for the organization's annual training in
customer services
 Develop and manage annual training budget
 Assisting Executive Director and Board in creating annual organizational training plan and
monitoring cash flow.
 Managing apprentice contracts with the local college.
 Maintaining administrative files.
 Administering payroll and employee benefits and organisational pension.
 Ensure that Accounting Department requests are resolved and communicated in a timely
manner to internal and external parties.
Organizational Effectiveness
 Manage functions.
 Increase the effectiveness and efficiency of Support Services through improvements to each
function (HR and Finance) as well as coordination and communication between functions.
 Drive initiatives in the management team and organizationally that contribute to long-term
operational excellence.
 Providing consulting services on matters related to human resources, and business structure
and career growth.
Organizational Leadership
 Contribute to short and long-term organizational planning and strategy as a member of the
management team
Risk Management
 Serve as primary liaison to legal counsel in addressing legal and health and safety issues
 Oversee organizational commercial insurance disputes in accordance with policies and
procedures.
Qualifications
 Excellent computer skills and proficient in excel, word, outlook, and access
 Excellent communication skills both verbal and written
 Knowledge of legal aid management
 Knowledge and experience in organizational effectiveness and operations management
implementing best practices.
 Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
 Excellent interpersonal skills and a collaborative management style.
 Budget development and oversight experience
 A demonstrated commitment to high professional ethical standards and a diverse workplace
 Knowledge of tax and other compliance implications
 Excels at operating in an fast pace
 Excellent people manager, open to direction and
 Collaborative work style and commitment to get the job done

4.  Ability to challenge and debate issues of importance to the organization.
 Ability to look at situations from several points of view
 Persuasive with details and facts
 Delegate responsibilities effectively
Project Management Professional Development, Open University, Milton Keynes
10/2012 - 10/2014
 Developing yourself for clinical leadership
 Planning and leading service innovation
 Leading, motivating and managing the Awarding Services Directorate in achieving
agreed business performance targets.
 Developing and delivering the Awarding Services annual operational and performance
plans, in order to meet the strategic plan and priorities.
 Reporting to the Chief Executive and Board on performance against targets and
objectives.
 Contributing to the development of the Company’s strategic priorities, plan, direction and the
achievement of shared organisational vision and goal
 Successfully managed six sigma training projects from initial identification through to launch
for health care services, national standards, and assessment and compliance services.
Including leading the revision, piloting, and project launch and published project evaluation
report for the new mental health care service.
 Created and managed ISO procedures and plans across all functions of the healthcare
business.
 Monitored delivery in order to inform risk mitigation and strategic and operational decisions
and produced, board level published report.
 Drove quality, creating lean approaches, linking rigour with customer focus. Oversaw the
management of consultants, sub-contractors and staff ensuring that the company mission,
aims and objectives were achieved. Coached individuals and challenged the compliance to
attain optimal results.
EMQC, Pride Park, Derby 03/2012-
10/2012
Project Manager/Lead Auditor Coordinator
 emqc Ltd is a national assessment and awarding organisation which has a long-
established reputation for developing and awarding high quality accreditations against
national and international standards.
 Effectively worked against several standards, simultaneous national government contracts
on behalf of DWP, BIS, The Cabinet Office, UKCES, DOH and The Law Society.
Delivered and exceeded quantitative and qualitative targets, including increasing turnover
of assessments completed within 6 months 40% increase.

5.  Quality Manager and lead auditor delivering assessments against national quality
standards, qualifications and business consultancy. With organisation wide responsibility
for assessments, ensuring the company delivered against targets, contracts and foresaw
growth and development.
 Drove quality, undertaken lean approaches training, and linking rigour with customer focus.
Oversaw the management of consultants ensuring that the company mission, aims and
objectives were achieved.
 In order to enhance the compliance of regulations, business opportunities and brand
awareness, represented the company and government at lead level on a national and
international basis. Including delivering audits to senior managers against EU regulations.
 Develops strong partnerships providing high quality services meeting the clients’ needs
Increasing the client base.
 Actively promotes and encourages existing clients to use company services developing long-
term, profitable business relationships increasing repeat business.
 Meet and exceed management’s targets, goals and objectives
 Conduct needs analysis to better understand client needs and provide solution to effectively
meet those needs.
 Investigate and resolve client requests in a timely and efficient manner.

6. Derby United Credit Union
01/2012-02/2012
Compliance Administrator, Volunteer
 Assigned clerical financial duties to ensure compliance and enforce quality assurance and
best practice policies.
 Coordinated work flow and delegated tasks to keep projects on schedule and achieve
deadline dates.
 Efficiently handled inquiries resulting in increased client satisfaction.
Rykneld Homes
01/2009-04/2011
Rural Housing Officer/Assistive Technology Officer
 Developed strong relationships with clients and co-workers to create a more positive
work environment.
 Supervised all aspects of housing management and reinforced quality assurance
policies which improved operational efficiency.
 Attended training to improve knowledge and competencies to become more effective
in performance.
 Completed documentation to guarantee compliance with all state and federal
regulations to reduce risk exposure.
 Explained options to ensure individual is understood possible consequences to make
sound decision regarding their physical and emotional well-being.
Sheffield NHS Trust and Sheffield City Council
10/2006-01/2009
Mental Health Practitioner
 Conducted functional assessments and developed individual treatment plans to meet the clients’
needs.
 Reviewed individual treatment plans and revised them as necessary to consistently meet
the changing needs of the clients.
 Inform management of any problems concern or client grievances to limit potential
maltreatment of clients.

7. Rethink Service Lead 05/2003-10/2005
 Helped client’s choose the most appropriate course of action to provide the most benefits.
 Assessed patient’s mental and physical condition and discussed problems and treatment
options with doctors to ensure the patient’s needs are met.
 Monitored, observed and audited staff and against contract delivery targets, internal
quality systems and procedures and external requirements including supporting people,
Derby City Council in order to evidence and achieve tangible first class service delivery.
 Project lead the development and delivery of service user forums, systems, policies
and procedures, guidance and learning.
 Supported several divisional restructures as a result of changing business needs, managing
two additional dual diagnosis services.
 Delivered and attended internal and external local, regional and company workshops to share
best practice including leading on iso standards and quality assurance.
 Communicated with patients’ families to prepare them to provide a normal life for the
patients.
 Provided clinical oversight to the care team to effectively meet care management and
regulatory goals.
Derby NHS Trust Foundation Hospital 07/2001-
05/2003
Trauma Healthcare Practitioner
 Supported a range of colleagues and staff, including doctors, nurses, company
departmental managers and operational teams to foresee company mission, visions,
aims and objectives.
 Monitored, observed and supervise patients and against company procedure, contract
delivery targets, internal quality systems and procedures and external requirements
Awarding Bodies in order to evidence and achieve first class service delivery.
 Undertake project lead training the development and delivery of national staff training,
systems, including national vocational qualification, policies and procedures, e -portfolios,
guidance and learning and assessment tools.
 Supported several divisional department as a result of changing business needs.

8. Education
ISO/DIS 9001 TC
Level 7 Professional Consulting Diploma - 2014 - 2015
ILM Level 7 in Leadership and Management 2015 - 2016
Qualified Clinical Traumatologist The Traumatology Institute Canada
Qualified School Traumatologist The Traumatology Institute Canada
Part 1 of the IIAI Lead Accident Investigators Certificate
PTTLS Level 4 Information Quality Management Systems
Advanced Diploma in Stress Management, College of Integrated Therapies
Lead Quality Auditor ISO 9001 Practitioner
NVQ 4 Environmental Auditing and Reporting
Sheffield Hallam University, BA Hons Housing Professional Studies
Master Black Belt Six Sigma
GNVQ Advanced Health and Social Care Level 3
Computer Skills
Microsoft Word, PowerPoint and Excel
Associations
Associate Member, The American Society for Quality (ASQ)
Chartered Quality Institute (CQI)
Chartered Institute of Housing (MCIH)