Jill Cleary has over 20 years of experience in sales, training, account and people management in the luxury retail, travel retail, FMCG and salon industries. She has a proven track record of achieving business success and growth through leadership, strategy implementation, and inspiring teams. Her career highlights include leading a change management program that improved an agency's SLA score by 16% and developing retail strategies that resulted in preferred supplier status extensions.

1. Jill Cleary Curriculum Vitae
8 Long Hassocks, Coton Meadows, Rugby, CV23 0JS,
Tel: 0976358963
Profile and Objective
An experienced leader with proven sales, training, account and people management experience in
Luxury High Street, Travel Retail, FMCG & Salon, who takes pride to represent a brand and be well
regarded.
A confident, dependable and motivated people manager who enjoys working in the field, building
strong working partnerships to achieve quick and effective trust in both internal and external teams and
bringing support to a fast paced results led retail environment.
A natural presenter who can inspire an audience.
Using leadership and sales skills, my aim is to implement strategy and achieve outstanding business
success with integrity, creativity and endemic enthusiasm.
Work Experience – Coca-Cola, LOreal Professional, Lancome, LOreal Luxe
Travel Retail, Blackjack Promotions, MAC Cosmetics
Key Achievements
 Lead change management programme for agency 16 UK locations moving SLA score from 73% to 89%
in 12 months whilst also achieving sales and profit objectives.
 Developed and diversified Retail strategy for Travel retail resulting in preferred supplier status
extension.
 YOY growth Vs market for three years consecutively in Travel retail for Lancome and Kiehls from 2010
to 2013.
 Represented the UK for a Worldwide Travel Retail excusive launch of Lancome skincare. Ensuring a
WDFG exclusive for promotional space resulting in 1st
position in EMEA for La Vie Est Belle during
launch.
 Recruited new managers for Flagship account and implemented coach, monitor and evaluate induction
for MAC TR.
 Developed and delivered training briefings to teach, animate and inspire sales, demonstrating both
practical make-up skills and coaching proactive sales technique.
 Developed and delivered Induction Training for new starters for agency in partnership with store and
retail business managers.
 Passed Makeup Demo certification for MAC Makeup artistry.
Work Experience
MRO MAC Cosmetics UK South Travel Retail
Responsible for UK SOUTH airports, Heathrow, Gatwick, Stansted and Luton, to manage sell out for these
locations in line with brand strategy.
Direct line management responsibility for Senior Retail Manager in Heathrow and leadership teams in other
locations, coaching and monitoring on sales and service including seated services and key brand strategies.
Liase and strategise with the training team on artist development and the balance of art and commerce in the retail
environment, to ensure both Brand message and sales are achieved.
Maintain and develop retailer partnerships to gain commercial insights for the airport and identify key sales and
service drivers for our brand including stock replenishment and destination targeting.

2. Manage the HR processes for development of managers and artists in order to succession plan and develop the
right people, in the right place, at the right time.
Manage targets and budgets in line with Brand expectations.
Lead by example for MAC South TR both internally and externally to identify opportunities to collaborate and
develop within the retail environment.
Travel Retail Operations Manager UK Blackjack Promotions
Responsible for Operations within the UK Travel Retail Stores in the UK working with both retailer and brands.
World Duty Free, Aelia, P&O, LOreal, Estee Lauder, Bacardi, LVMH, P&G Prestige.
Supplying temporary staff as brand ambassadors for key brands in Travel Retail UK.
Key responsibilities are to ensure compliance of Service Level Agreement to be a chosen supplier within WDFG,
leading Account Management Team, Operations Team to ensure sales and service results.
Responsible for shop floor teams and management across the UK to ensure execution of brand activity and
delivering ROI for the Brands and Retailer.
Attend and present for contract tenders.
Line manager for the Operational Team across the UK for HR ,Induction, Health &Safety and Training.
Regional Manager Travel Retail UK Lancome and Kiehls Oct 2010 to May 2013
 Manage sales and people performance of the brands across the UK in the Travel Retail sector.
 Outperformed the market consistently YOY from 2010 to 2013, through implementation of make-up
strategy and Global Shopper recruitment programme.
 Awarded DFNI Best Marketing Campaign for key skincare launch in LHR T5.
 Grow sales relationship with WDF in order to maximise opportunity for the brands, specifically growing
the category for the brands most successful fragrance launch, Lancome moved up one ranking during
2012 and has maintained this new market position.
 Implement training initiatives for consultant force in particular customer approaching techniques and
make-up application training.
 Motivate and lead team through people management skills and implementation of new HR policies for
TR, recruitment of new headcounts and staff retention as well as day to day people management is a key
success.
 Reopen relationship with P&O Ferries which saw 3 new counters installed and +138% sell in 2011.
 Manage budget within given remit and also look at creative solutions to maximise investments.
 Implement Commercial Analyst role into the UK LOreal TR team to give qualitative focus for growth
and investment and provide a stronger field force presence in TR.
September 2007 to Oct 2010 – Lancome Regional Training Manager
 Deliver all aspects of Lancome training across the consultant base including formal courses, Induction
training at Ecole Lancome and regular new product briefings both practical make-up and skincare skills,
also sales training programmes.
 Work closely with the commercial team and have strong relationships and partnerships across regions
and in head office.
 Lead by example in store in terms of attitude, grooming and results.
 January 2004 to 2007 – L’Oreal Professional Key Account Executive (Midlands)
 June 2002 – January 2004 L’Oreal Professional Prestige Account consultant (Wales & South West)
 January 2000 – June 2002 L’Oreal Professional Direct Territory sales executive (Birmingham)
 August 1999 – December 1999 L’Oreal Mobile Sales Representative (North East)
 June 1998 – August 1999 – The Learning Partnership International, Birmingham
 June 1997 – June 1998 – Coca Cola Schweppes Beverages (industrial placement)
Education
1995 – 1999 – Coventry University Business School, Priory Street, Coventry CV1 5FB
BA Business Studies with a final year focus on, HR Management, Management of Change, Strategy and Communication
Management.
1993 – 1995 – Mid-Warwickshire College, Warwick New Road, Royal Leamington Spa
BTEC National Diploma in Business & Finance (Distinction) with scholarship from Bradford & Bingley Building Society.
9 GCSE including English, Maths and French
Personal Details
Driving licence and full passport held. References available on request.

3. https://uk.linkedin.com/pub/jill-cleary/79/504/53b