The document is a resume for Anthony J. Hynes highlighting his experience in customer service and management roles over 15 years. It summarizes his skills in areas like computers, Microsoft programs, troubleshooting, and mechanics. It then details his work history including roles as a delivery driver, store manager, general manager, and production baker. It also lists volunteer experience as a sound engineer and education including earning a GED and studying IT networking.

1. ANTHONY J. HYNES
4 Parkwood Drive • St. Peters MO 63376
Cell: 314-660-8278 • ajh1174@gmail.com
SUMMARY
HighlyexperiencedCustomerService Professional. Able tohandle ahighvolume of customersinafast-
pacedenvironment,withminimumsupervision,while maintainingemphasisonthe highestqualityof
customerservice. Excellentlisteningskills,oral andwritten communications. Comfortable interacting
withall levelsof the organizationandpublic. Excellentproblemsolvingandnegotiatingskills. Able to
make decisionsindependentlyandquicklywithminimal escalations. Pridesself onhighlevel of honesty,
integrityanddeterminationtocomplete the taskathand.
SKILLS
 Computer Literate
 Microsoft Windows
 Microsoft Office Pro
 Management
 Computer Assembly
 Computer Troubleshooting
 Internet Knowledgeable
 Solder by Hand
 Analytical/Research Skills
 Extremely Mechanically Inclined
WORK EXPERIENCE
Delivery Driver
Star Wholesale Produce Inc, St. Louis, MO 2014 - 2015
• Review Orders and calculate required cases for loading truck
• Load delivery truck with assistance of forklift
• Issue customer signature on receipt for pickup or delivery
• Collect payments from customers
• Listen to service and quality complaints and give feedback to supervisor about
customer complaints requirements
• Perform routine maintenance checks on vehicle
• Comply with company policies, safety policies procedures
• Meet the requirements of all safety procedures and rules as prescribed by state,
federal the company
Store Manager
Scotty’s Fresh Produce and Deli, Overland, MO 2014 - 2014
• Met customers’ needs by assisting themwith product selections
• Answered customers’ questions and met requests
• Supervised purchasing and inventory
• Prepared food according to customer specifications

2. AnthonyJ.Hynes Page 2.
General Manager
Jimmy John’s Gourmet Sandwiches, St. Louis, MO 2007 - 2014
• Met customers’ needs by preparing food according to customer specifications
• Resolved customer complaints
• Performed weekly and monthly inventory
• Trusted to place daily produce orders and weekly Sysco supply orders
• Supervised all cash, including deposits and change orders
• Interviewed, hired, and terminated employees when necessary to improve the
organization
• Served as a liaison to upper management, recommending changes in employee
salary and benefits as needed
• Worked tirelessly to fill in for employees who were unable to come to work
• Performed minor repairs on equipment
ProductionBaker
Bakers Pride Wholesale Baking Company, Ferguson, MO 2004 - 2007
• Performed all duties relating to the baking process of a wide assortment of items
ranging from bagels to donuts
• Performed maintenance in the areas of equipment and fixtures
VOLUNTEER EXPERIENCE
Sound Engineer
Gateway Church, St. Peters, MO 2013 – Present
• Setting up and shutting down equipment before and after an event
• Talking with artists to determine their sound requirements
• Testing audio equipment to ensure it is working correctly
• Adjusting sound quality and volume to meet the required standards
• Analyzing and resolving audio problems
• Performing basic repairs on faulty audio equipment
• Recording audio in digital format
EDUCATION
Earned GED, 1993
Studied IT Networking
University of Phoenix, 2010-2011