Rhandy Merrick has over 10 years of experience in IT and networking fields. He holds an Associate of Applied Science degree from Yavapai College as well as several IT certifications. He has worked in a variety of roles for various companies, including as a network technician, call center agent, systems administrator, and forklift driver. His experience includes skills like Windows, networking, Active Directory, virtualization software, Cisco IOS, and more.

1. Rhandy Merrick
25717 NE 219th St. | Battle Ground, WA, 98604 | 360-369-6555
OR 406-396-4794 | Systemjumper8@gmail.com
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Education and Certifications
Associate of Applied Science (AAS) - Yavapai College
[Prescott, Arizona] - 2013
CCNA - Cisco Certified Network Associate - 2013
CCENT - Cisco Certified Network Technician - 2013
COMPTIA Security + Certification - 2012
Exceptional experience in:
Windows 7
Networking +
A+
Microsoft Active Directory 2008
Virtualization Software (Hyper-V, Packet Tracer)
Protocol Analyzers (Wireshark)

2. Cisco IOS
Subnetting
OSI Model / TCP/IP Stack
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Employment
Kelly Services., Portland, Oregon
Temporary Employee - 08/2015 - 12/2015
Working to cover a variety of temporary positions located in
Portland and the surrounding metropolitan area.
Kelly Services is a temporary agency based in the Portland
area that assigns a variety of temporary jobs that are
requested on behalf of numerous companies surrounding
the area. The one project that I have received from Kelly
Services so far was working for a Winery called Boedecker
Cellars in the Montgomery Park area. I worked for them
during the Harvest of 2015, assisting in turning the grapes
into wine and prepping the wine for the barreling process. It
lasted only for a couple of weeks, however it was very

3. rewarding and I had a wonderful experience working for
Athena and her company.
TekSystems Inc., Portland, Oregon
Network Technician - 02/2015 - Present (No active
assignment)
Working for a variety of IT-based contract projects around the
Portland Metro area.
TekSystems is a contract company that allocates
technicians to projects mutualized by the organization and
it's contractee. The last project that I worked on for
TekSystems was a contract given to them by Kaiser
Permanente, which consisted of replacing computer
hardware in multiple LAN-based environments in each
hospital worked in. This lasted a couple of weeks in March
2015, and was very successful and efficient.
Adecco Inc., Vancouver, Washington
Temporary Hire - 02/2014 - 01/2015
Working an assortment of temporary lobs locations throughout
the Vancouver and Portland metro areas.
Adecco has supplied me with an array of short-lived
positions in the local area; some of these have included
working in warehouse freight, seasonal positions for
specialty jobs, cable box repair and accessory handling, and

4. the position suppled with HTG as a call center agent, as
mentioned before.
NSC Global, London, United Kingdom
Network Engineer - 07/2014-08/2014
Site Surveys of corporate work sites, and Installation projects
coordinated between myself as the on-site technician and an
offshore deployment team which guided the installation process
as well as performed the software installation process of all
installed hardware.
A very short lived employment that I had, due to travel
implications that changed in the job description and
agreement after I was hired on. It entailed me working as a
site network engineer, that took surveys that recorded what
hardware was in what place at a corporate work site,
including malfunctioning hardware and any other necessary
information that NSC needed to gather about the site I was
surveying, including full documentation with pictures and
worksheets. The second part to the job was the actual
installation procedure itself, entailing me showing up at a
worksite and performing the actual hardware installations
(the equipment would be shipped to the store for me to
install, while the offshore deployment team would guide me
through the Legacy to Cisco architecture process and also
perform the IOS and other miscellaneous software

5. configuration updates.) When the job was fully finished on
both parts and the Manager's satisfaction and criteria as
well as Operation's criteria and satisfaction were met I was
able to leave the site in an appropriate fashion.
HTG Inc., Vancouver, Washington
Call Center Agent - 02/2013-03/2013
Assisted site technicians in deployment of re-imaging
process for cooperate sites, appointment scheduling of
sites, worked with helpdesk support team for escalating
installation procedure issues, MS Excel use, USB updating
of OS image.
Worked with a medium-sized team in prepping USB chips
for outbound deployment to corporate work sites. From
there, a site technician (whom we worked with over the
phone) performed the installation procedure, calling us if
they had any questions with the manual we had given them
as part of the process. We also booked the appointments,
and also entered all site technician figures and details of the
particular site with MS Excel worksheets, recording all
important data relating to the job itself. Finally, if any issues
were found during the procedure that we or the technicians
could not handle on their own, we escalated them up to a
helpdesk support, which was almost always able to resolve
the more technical issues we came across.

6. CorVel Healthcare Co., Portland, Oregon
Jr. Systems Administrator, Networking
Department, 05/2013-08/2013
Performed Cisco CUCM duties, CCX Administration,
Microsoft Exchange and Lync, and Microsoft Active
Directory 2008 Duties.
Handled Call manager functions from a help desk ticket list,
assisted in setting up hardware at corporate locations
around the country. In charge of setting up new employee
information in our database systems, as well as giving them
their designated hardware to use through software
configurations. Maintained connectivity of employee
information through keycard and RSA fob entries and
hardware. Assisted in team meetings with fellow co-workers
and supervisors devising infrastructures to increase the
efficiency of overall production through the corporate
networks.
Fedex Freight Co., Portland, Oregon
Forklift Driver, PM Dock Shift, 06/2009-05/2011
Performed various duties around the dock ensuring the
success of our nightly success ratios as well as tackling the
more difficult freight and trailers for supervisors specifically.
Took charge as one of the main productive forklift drivers for
the PM shift, assisting in unloading large trailers of freight,

7. as well as packing them according to quality and function for
outbound delivery. Worked extra close with the supervisors
in handling special situations around the dock to make sure
that shipments were delivered in a timely fashion. Was also
as a hostler before I left, assisting in hooking trailers from
the dock and getting them ready in singles/doubles/triples
for outbound travel.
Westside Pizza. , Vancouver, Washington
In-Store Manager, Delivery Driver, 08/2008-06/2009
Worked as an In-Store Manager and driver taking care of
financial duties as well working from the inside of the store
and outside.
Acted as the In-Store Manager through taking care of all
duties in the store, ranging from cooking and cleaning to
accounting at the end of the day, and financial deposits for
the store. When I wasn't working inside I was making
deliveries for the store, working towards the highest level of
quality in product as well as timely orders.
Billygan's Roadhouse, Vancouver, Washington
Host/Busser/Expediter, 01/2007-05/2008
Performed various duties around the restaurant assisting
the staff in any way possible to ensure a successful night of
work.

8. Assisted in taking care of all cleaning duties in the
restaurant, ranging from tables to dish or garbage duties.
Also helped the servers complete their orders in a timely
fashion as well as with quality. Host duties typically
consisted of taking phone orders and sitting new tables.
These all were interchangeable in a single night, so multi-
tasking and focus were an utmost priority.
Who Song and Larry's, Vancouver, Washington
Host, 01/2006-01/2007
Performed seating arrangements for large and small parties
at this restaurant.
Helped the restaurant seat it's customers, as well as taking
over any additional duties helping the staff where it was
needed, such as extra bussing duties or extra expediting
duties.
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