1. Alisa J. von Tauffkirchen
1712 W Meyer Lane, Apt. 7203, Oak Creek, WI 53154
(414) 795-3319
ajvontauffkirchen@gmail.com
Employment History
CapTel (Capital Telecommunications, Inc.) – Milwaukee, WI
Captioning Assistant June, 2015 - Current
 Provide real-time captioning of phone conversations for deaf and hearing-impaired clients
 Ensure communications exceed quality standards for words-per-minute and accuracy of
transcription using speech-recognition software
 Comply with Federal Communications Commission and company guidelines regarding
confidentiality and privacy of interpersonal communications, regardless of content
Embellishments, Artisan Studio & Gallery - Grand Ave Mall, Milwaukee, WI
Owner and Sole Proprietor August 2012 – September, 2014
 Provided customer service to local and international clients in person, online, and by phone
 Negotiated contracts with clients, suppliers, and property manager in person, online, and by
phone
 Collaborated with clients to develop designs meeting a variety of financial, material, aesthetic,
and functional constraints
 Scheduled retail and production times to meet varying business requirements
 Shipped to domestic and international clients
 Designed and created multiple lines of original jewelry and custom pieces
 Managed retail and online stores, including administrative and financial concerns
Royal Exchange Jewelers/Jeweled Unicorn - Bristol &Minnesota/ Kansas City Renaissance Faires
Owner and Sole Proprietor July 1998 – October 2011
 Directed and scheduled seasonal employees
 Interfaced with customers, site managers, and municipal inspectors
 Collaborated with customers to develop designs meeting a variety of financial, material,
aesthetic, and functional constraints
 Scheduled retail and production times to meet varying business requirements
 Shipped to domestic and international customers
 Designed and created multiple lines of original jewelry and custom pieces; Managed
administrative and financial concerns

2. Adecco Staffing - Milwaukee, WI
Various assignments December, 2007 – December, 2011
Briggs & Stratton (April, 2008 – April, 2009)
 Assisted in developing and improving User Interface and functionality of website for product
information, technical support, and repair-parts ordering
 Updated systems and records to reflect most current data
 Provided customer technical support in call center
 Decreased order errors resulting in 28% reduced costs, reduced returns, and improved customer
satisfaction
 Resolved shipping & tracking problems
Anthem Blue Cross/Blue Shield (September, 2009- April, 2010)
 Monitored incoming calls for call centers across the country to ensure compliance with federal
and state regulations for enrollment into Medicare supplemental insurance programs
 Reported weekly to regional vice president on compliance
 Initiated rewards programs for quality compliance and service volume
Addeco, Olsten, Hatch, and Manpower Agencies – Minneapolis/St. Paul, MN
Technical Service Management, Technical Support October 1993 – December 2007
 Provided customer support, technical support, and service support in call centers for clients
including US West, ATT, Bell South
 Managed service crews
 Routed and dispatched technicians
 Updated time logs and service records
 Implemented and updated operational systems and record-keeping systems
 Improved interoffice and interdepartmental communication
 Interfaced with customers by phone and online
 Ensured follow-through to resolve service outages