- James Hall has over 15 years of experience in customer service, IT, and technical operations with a proven track record of technical troubleshooting and problem resolution. - He is a self-motivated, energetic professional with excellent communication and problem-solving skills. - Hall has various IT certifications and experience with hardware and software installation, configuration, troubleshooting, and maintenance.

1. James Hall Jim_Hall100@yahoo.com
619-463-9875
SUMMARY
• Experienced professional with over 15 years in customer service, IT, and technical operations
• Proven track record of technical troubleshooting and problem resolution
• Energetic and creative self-starter with a reputation for process improvement
• Self-motivated, needs little supervision, a fast learner with excellent communication skills
PROFESSIONAL EXPERIENCE
IT & TROUBLESHOOTING SKILLS
• Identify hardware, software, networking and software problems and offer solutions to clients in an
efficient manner
• Respond quickly to all critical issues, answering all emergency calls when available, including after-
hours or weekend timeframes
• Maintain detailed call logging of events, escalate calls as necessary
• Ensure resolution and good customer service
• Support department with the inputting of data, live support, and customer training
• Maintain a clean and well organized work environment
• Basic computer/chassis assembly, basic cable assembly
• Diagnostic testing of PC Hardware and components
• Windows/VM/storage, data storage knowledge and backup
• General IT hardware knowledge
• Hardware and software installation, configuration, and maintenance
• Desktop OS and application support
• Workstation and laptop hardware upgrades and troubleshooting
• VPN client configuration and support
• Wired and wireless network troubleshooting including minor cable termination
• Printer troubleshooting and supply management
• IT asset tracking, and software compliance
• Basic phone system end user support
COMMUNICATION & INTERPERSONAL SKILLS
• Translate highly technical terminology/subject matter to non-technical audience
• Collaborated with departments to bring project to fruition, with focus on meeting customer
requirements
• Communicated regularly to both internal team members, on-site managers, and external customers
• Informed all parties of issues/concerns throughout project, celebrated and communicated success
• Assimilated and adapted to multiple cultural contexts

2. Hall, 2
• Mediated interpersonal challenges among staff from various cultural backgrounds
• Disseminated varying degrees of sensitive material to appropriate personnel
CUSTOMER RELATIONS SKILLS
• Created and cultivated long-term relationships with customers to continuously meet their needs
• Exhibit a courteous, professional respect and image to all staff and customers
• Empower customers with knowledge on product options and customized solutions
• Liaise with in-house departments to define and deliver customer’s requirements
EMPLOYMENT HISTORY
2011-Present Mechanic Clarence Brown Alignment
San Diego, CA
2009-2011 Full-time Student Cuyamaca College
San Diego, CA
2007-2009 Automotive Parts Research & Audatex
Database Entry San Diego, CA
1991-2007 Mechanic Beeline Brake & Alignment
San Diego, CA
CERTIFICATIONS
CompTIA Network+ (Jan 2016)
CompTIA A+ (April 2013)
Certificate of Proficiency in Network Servicing Technology
Certificate of Proficiency in Computer Support
Certificate of Proficiency in Telecommunications Servicing Technology
TECHNICAL PROFICIENCY
Installation, maintenance, and troubleshooting of Windows OS (98, 2000, XP, Vista, & Win7) & some
Linux, & MAC experience
Experience with active directory, VoIP phones, hardware/software installations/upgrades (RAM,
drivers, bios, video & sound cards, NICs, power supplies, Promise card for running Raid 0, etc.), and
mapping shared network resources (printers, & programs)
Experienced with Microsoft Office applications (Outlook, Word, Excel, Power Point, etc.), as well as,
Open Office, Oracle spreadsheets, Bluebeam PDF editor, Adobe PDF reader, Visio, Packet Tracer,
Wireshark, VMware, Virtual Box, different firewall, and AV/Spyware applications, and many others.
EDUCATION
Cuyamaca College 2001-Present
San Diego, CA

3. Hall, 2
Computer Networking Administration Major (Courses taken include Windows & Linux operating systems,
Windows & Linux network administration, Security+, Network +, Structured cabling, PC hardware,
telecommunications fundamentals, Cisco CCNA1, etc.).