This document contains contact information and a resume for Kittynn DuCette. It lists her objective as seeking a progressive company with opportunities for learning and advancement. Her education includes degrees from Edmonds Community College and South Seattle Community College. Her professional experience spans several companies in administrative and customer service roles, including her current role providing advanced technical support at AT&T since 2008. She also lists additional professional activities and offers to provide references upon request.

1. Name：[Kittynn DuCette]
Phone：[425-286-3466
Email：[Kittynnkat@yahoo.com]
Address：[5425 13th
Avenue West
Everett, WA 98203 ]

2. Kittynn DuCette
5425 13th ave west
Everett, WA 98203
kittynnkat@yahoo.com
2016/7/20
5730 146th ST. S.W.
Everett,WA 98203
425-286-3466
Kittynnkat@yahoo.com
KITTYNN E DUCETTE
OBJECTIVE
To join a progressive company with the opportunity to learn and advance as training and ability
allows.
EDUCATION
1993 1995 Edmonds Community College Lynnwood, WA
1977-1978 South Seattle Community College Seattle, WA
1972-1976 Meadowdale High School Lynnwood, WA
PROFESSIONAL EXPERIENCE
AT &T
2008- Currently I am Advanced Technical support, CSR rep. Duties includes; troubleshooting smart
phones, email, all wireless devices to include pc, air cards, mifi & microcell support. Also BES
activation, Billing & provisioning, testing connectivity and activation issues. Computer skills in
accordance to AT&T policies & training. Have assisted With Maintenance Of Quality Directives,
Policies, Processes, Procedures And Metrics. Involved with pilot programs as well as having analytic
skills, written and oral communication skills, have team working together attitude. Works well with
others; as part of a team which includes giving & receiving feedback, assisting others in completion of
tasks; possess interpersonal, listening, and participation skills:Microsoft Word, Excel and internet
browser software etc., inclusive with internal proprietary programs.
Prowash Mobile Cleaning Service
2005 2008 Prowash Mobile Cleaning Service Wendell, NC
Office Manager
In charge of data entry, customer service, invoicing, purchasing, filing. Organizational skills were
required to streamline these companies internal operations. Various other duties.
Simrad (Kongsberg Corp.)
1999 2001 Simrad (Kongsberg Corp.) Lynnwood, WA
Administrative Assistant
Job duties: customer service ( Very high profile customers) Other qualifications: Data entry for the
return/repair of product. Computer skills including, faxing, email national and internationally. Filing
data /recording service reports for both customer and inter-office accounting. Management of
returns/repair warehouse which included the receiving & logging in of products. Shipping / Receiving
of products that had been returned to the customer and/or the company, dependent upon circumstance
and customer contract. Research and verification of paperwork and product associated with daily
returns, in order to accommodate the credit/accounting dept.
A Custom Shade
1998 1999 A Custom Shade Lynnwood, WA
Shipping/Receiving Office Admin-Customer Service Special Projects
Job duties as follows: receiving incoming product/inspected then dispersed to appropriate

3. departments. Required heavy lifting as well as data entry to track incoming product. Job evolved into
customer service and special projects- in order to help organize office procedures and daily
duties.Read and interpret production illustrations (PI), wiring diagrams, and/or schematics.
Honeybaked Ham Co
1995-1998 Honeybaked Ham Co. Edmonds, WA
Assistant Manager Job duties were as follows: customer service, POS system (internal computer/cash
register and accounting system- linked to corporate), management and training of production and sales
crews. Phone training included.
ADDITIONAL PROFESSIONAL ACTIVITIES
Member of internal fact-finding team (S.S.T. - Simrad strategic team), team members included
President of Simrad, as well as five other individuals from different depts. The function of the group
was to identify and resolve different issues within the various departments. This was both productive
as well as instructive for all involved.
REFERENCES
Supplied upon request.