- Angela Ibrahim is seeking a career opportunity that utilizes her 13+ years of office experience including roles in quality management, administration, customer service, and reception. - She has strong skills in scheduling, time management, organization, problem solving, and multi-tasking. - Her experience includes quality inspection, auditing, data entry, report generation, and customer service roles across several industries.

1. Angela Ibrahim
Orangeville, Ontario
Email: angelaibrahim2012@gmail.com Tel. (519) 942-0641
Career Objectives:
Seeking a position which will allow me to utilize my skills and abilities obtained through my 13+ years’ work experience.
SUMMARY
• Committed to a career in the office; motivated to learning and growing
• Efficient in scheduling and time management skills
• Strong organizational, problem solving and multi-tasking abilities
• Experience in various quality management systems(ISO 9001, TS-2)
• Work well with a team and independently
• Exceptional customer service skills
• Excellent computer skills: Microsoft Office 2013 (Excel, Word, Outlook, PowerPoint), Computer Graphics using
Corel Draw 17, Photo Editing & Retouching using Photoshop CC
RELATED SKILLS & EXPERIENCE
Quality Coordinator
• Create quality alerts
• Follow up with quality alert
• Review quality issues across departments
• Visit customer site implement corrective action
• Update work, and operator instructions
• Follow up with team leader/group leader with corrective action implementation
• Create week reports to supervisor
• Assist in finding root cause to solution to quality issues.
• Spot audits at different stages of the process
• Creating work instruction for new software being used
• Quarantine part resolution.
• Resolve and close internal/external corrective actions
Paint Quality Lab Inspector/Technician/Final Auditor
• Inspected molded parts ensuring that quality standards (weight, shape and substrate purity) are met.
• Inspected molded parts for prototyping and material testing (R&D)
• Production tooling verification before shipping moulds to plants
• Visual inspection of painted spoilers to ensure color match and detect paint defects (Orange peel, sinks, dirt).
• Conduct several destructive tests to ensure that daily production meets customer standards.
Example: X-rite check, DOI/Gloss check, orange peel
• Analyze paint film builds under the microscope to categorize defects and performed data analysis using excel
• Conducted components and material receiving inspection and issued compliance reports.
• Final audit production parts, pass, reject or put parts on hold according to quality procedures.
• Visited subcontractors to determine the cause of parts rejection and audit their procedures and work practices.
• Expedited shipments for distribution.
• Production parts physical inventory count and control
• Trained newly hired quality personnel
Quality Administrative Support
• Issue memos and trip reports to the quality manager and the operation manager.
• Create daily reports for Quality Manager and Coordinators
• Copy and forward previous 9am meeting notes to all department managers
Angela Ibrahim

2. • Prepared production reports for submission to engineers, regarding trial runs for various moulds and fixtures.
• SPC (Statistical Process Control) data entry and charting.
• Generate daily trending graphs to be posted in meeting room
• Scan/convert documents to PDF
• Maintaining files and updating as required
Offsite Administrative Support
• Online market research for potential customer
• General data entry, data conversion and manipulation
• Create and maintain customer contact data base (MS Access and Salesforce)
• Design and update monthly newsletters
• Graphic design: Logo, flyers and brochures
• Assist in trade show booth reception and promotional material presentation
• Updated obsolete Power Point presentations to a modern look
Project Coordinator and Customer Service
• Coordinating jobs (delivery, installer, and fabricator)
• Scheduling appointment, confirm appointment, and reminder calls
• Shipping/receiving and verify orders to go
• Prepared customer invoices and performed cashier tasks
• Customer follow ups to ensure customer satisfaction and repeated business.(appointments, and service reminders)
• Prepare bank deposits and accounting entries for expenses
• Schedule Purolator, FedEx and ups pickup (prepare bill of Laid en) Laiding
• Designed promotional material (flyers, calendars, specials)
• Maintained an organized filing system, and office supplies inventory
Dental Receptionist
• Scheduling appointment, confirm appointment, and reminder calls
• Customer follow ups to ensure customer satisfaction and repeated business.(appointments, and service reminders)
• Maintaining files and updating as required
• Managed accounts receivable including follow up phone calls for collections.
• Dealing with insurance and insurance break downs
• End of day report which include missed appointment, cash summary of all practices, provider work, cash receipts,
and modified transactions & Month end summary for dentist and Other duties as required
• Cross reference cash receipts with deposit and settlement statement from interact machine (Debit & credit card)
• Prepare bank deposits and accounting entries for expenses.
• Inventory and purchasing of office supplies
• Schedule Purolator, FedEx and ups pickup (prepare bill of lading)
• Programs used include: Abeldent, excel, word, outlook express, simply accounting
EMPLOYMENT HISTORY
Company Job Title City Duration
ABC INOAC Exterior
Systems
Quality Coordinator Etobicoke Oct. 2015 – To Present
Angela’s Home Care Home care provider (work from home) Orangeville Jun 2012 – Aug 2015
NVP Software Testing Administrative Support (work from home) Bolton Jun 2012 – to date
KTH Manufacturing Office Support for TQA Shelburne Jul 9 2012 – Feb 2013
Angela Ibrahim

3. Tango Kitchen & Bath Project Coordinator/Receptionist Etobicoke Apr 2010 – May 2011
Dr. M. Faheim Dental Dental Receptionist Brampton Jan 2007 - May 2009
ABC Exterior Systems Lab Tech, Final Auditor, Customer Rep. Rexdale May 1998 - Jan 2007
ABC Tech Center Quality Inspector North York 1995 – 1997
EDUCATION
1992 College - Academy of Learning - Office Administration- Majoring in accounting
1990 - 1991 College - Humber College - Medical Secretary
1984 - 1990 OSSD - Regina Pacis
Fluently bilingual in English and Italian
Type 35wpm, data entry
REFERENCES
Available upon request.
Angela Ibrahim