Jennifer Johnson is seeking an administrative assistant position. She has over 15 years of experience in clinical administrative roles, including as an assistant front office manager. She is proficient in EMR systems and has experience with patient intake, insurance verification, appointment scheduling, and provider credentialing. Johnson values teamwork and providing a pleasant patient experience.

1. Jennifer Johnson
17550 West Quemado Lane
Marana, Az 85653
520-272-6166
jjohnsonnorthwest@gmail.com
Objective
Administrative Assistant
Summary
Highly motivated and conscientious Front Office Representative; Receptionist with a
wide knowledge base in several practice settings. Work well with peers and value an
atmosphere of mutual respect and teamwork. Adjust well to changes and feel that changes
can improve a working environment overall. Provide fiscally responsible yet
comprehensive detail to patient intake, verifying insurance coverage and facilitating a
pleasant and efficient environment for ease of the patient in a timely manner for the
providers.
Employment
Northwest Allied Physicians
8710 North Thornydale Rd, Suite 160 Tucson, Az 85742 Phone 520-744-2441
Clinical Administrative Assistant, Assistant Front Office Management as needed. Full
Time March 2008 - August
2014
Reason for leaving: Office Closed
• Provide a pleasant and warm experience to patients by greeting them with their name
and welcoming them to the office.
• Efficient in several EMR systems for checking in patients, confirming their insurance,
and collecting appropriate co-pays. Filing appropriate information into the patient chart.

2. • Review New Patient and Followup Patient intake forms and ensure all of the
information is correct to the patient's knowledge and enter it into EMR.
• Ensure patient accounts are accurate and Co-pays are collected as well as outstanding
balances are corrected and offer patient information related to Company Payment plans.
• Detail to patient checkout by providing a follow up appointment based in the Providers
request and appointment reminders are provided to the patient as well as adequate
printed patient information and receipts.
• Taking inbound calls in a timely manner and also returning patient calls regarding
health concerns, Appointment follow ups and medical concerns related to their illness as
well as medication refills and submitting the concerns to appropriate staff and providers
based on priority.
• Arranging providers schedule based on their availability and need for time off or
extended visits based on the necessity of the patient needs for new patients, follow up
patients, and patients who may need a special procedure.
• Ordering office supplies and office equipment as needed for the staff.
• Triage patient calls based on medical necessity, refer patient to the ER with emergent
concerns and also communicate with staff and providers if patients may or can be seen
on a sooner bases to ensure their care in an effective manner.
• Experiencing in Credentialing for provides and ensuring their accreditation is accurate
with various insurance companies.
• Documentation with all patient encounters and communicating to staff via EMD
messages including incoming and outgoing calls of all conversations.
• Managing inbound faxes and distributing them to appropriate staff such as medical
assistants or providers to sign off so patients can be notified of their results in a timely
and professional manner.
• Calling patients back with providers recommendations on care or need to follow up.
• Opening the office and closing the office to make sure everything has been organized as
well as alarms have been set.
• Eager to work as a team and help other staff regardless of their position to ensure work
is completed in a timely and effective manner.
• Provide assistants to providers in the event their medical assistant is not available. •
Participated in staff development of required courses for OSHA and HIPPA compliance.
• Trainer and resource for providers and staff for use of the EMT system for current
offices as well as other offices throughout Northwest Allied Physicians.
Carondelet Health Network
6567 E Carondelet Dr Tucson, Az 85710 Phone 520-300-6459

3. Clinical Administrative Assistant, Billing, EHR Trainer for all sites Full Time
2001 - January 2008
• Front office representative. Welcome patients to the office, register their insurance as
well as up-keeping their personal information.
• Checking in patients in a timely manner so the Medical Assistants can take care of them
in a timely manner for the providers.
• Verifying patient insurance and ensuring there is a referral in place for their visit.
• Communicating with insurance companies to verify coverage for special procedures and
out of cost expenses for the patient.
• Handled inbound and outbound calls for the patients regarding scheduling, medical
questions and concerns and medication refills. Distributed messages to appropriate staff
throughout the office to ensure they would get a response in a timely manner.
• Returned calls to patient that left messages to the answering service after hours.
• Participated in staff development of required courses for OSHA and HIPPA compliance.
• Documentation with all patient encounters and communicating to staff via EMD
messages including incoming and outgoing calls of all conversations.
• Managing inbound faxes and distributing them to appropriate staff such as medical
assistants or providers to sign off so patients can be notified of their results in a timely
and professional manner.
• Calling patients back with providers recommendations on care or need to follow up.
• Opening the office and closing the office to make sure everything has been organized as
well as alarms have been set.
• Eager to work as a team and help other staff regardless of their position to ensure work
is completed in a timely and effective manner.
• Provide assistants to providers in the event their medical assistant is not available.
Other work work history can be provided upon request.
Education / Credentialing
• Completed required work training for EMR training, HIPPA, OSHA, as well as
Customer Service based courses.
Pima Community College • 7600 North Shannon Road • Tucson, Arizona 85709
Prerequisites for Business Administration. Working towards an Associates Degree.
Amphi High School • 125 West Yavapi Road• Tucson, Arizona 85705 Graduation 2001
References

4. • Patricia Higgins FNP-BC . Worked Collaboratively with her at Northwest Allied
Physicians. 520-349-8911 for 6 years.
• Paul Afek, MD. Worked collaboratively with him for 6 years at Northwest Allied
Physicians. 520-870-1836
• Sylvia Welsh Office Manager at Northwest Allied Physicians. Worked collaboratively
with her for 6 years. 602-380-3766
• Many references can be supplied upon request.