1. R-10 Nehru Enclave kalkaji
New Delhi-110019
INDIA
Mob: +91-9643721288, 8882520435
Email: - akhileshjune04@gmail.com
Akhilesh Kumar Mishra
Brief Overview
Over 4.6 yrs. of experience with expertise in installation, maintenance and H/w troubleshooting and
Operating System based troubleshooting. Highly efficient in handling Microsoft products. Good knowledge in
all Server and have good experience on Windows.
Professional Experience:-
1) Company: Hitachi System Micro clinic Pvt Ltd.
Client side: Godfrey Phillips India ltd
Designation: Senior customer support engineer
Duration: 11th April 2015 to till date.
Responsibilities:
Responsible for networking, design, installation and maintenance services.
Providing VIP support for MAC/IMAC/IPAD/IPHONE.
Supporting users and Network administrators over the telephone and by email.
Maintain the company’s network infrastructure.
Print server management for organization
File Server Implementation for Head office and manage.
McAfee server manages troubleshooting for organization.
Manage Engine AD Self-Service plus Password Reset tool implementation for organization
Networking and providing support for Windows issues.
Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Management of the daily data backup and retrieval scheme.
Installing and operating Windows desktop and server operating systems.
TCP/IP networking and hardware maintenance and repair.
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches in accordance with company procedures.
Pre & Post VC Test to ensure High quality Video conference without any failure.
Knowledge of configure MacBook, IMAC(outlook configuration, Backup, Printer Configuration)etc.
Handling issues related to Smartphones and all latest devices, like iOS, Android etc.
All branded laptops recovery knowledge like( Sony, HP, Dell, Apple ,Acer).
Backup Server and Backup Tools Skills
 Asigra Cloud Backup.(Manage Pan India location server provide help to engg. )

2. 2) Company: Unique info ways Pvt Ltd.
Duration: 4th Oct. 2013 to to 8 January 2015.
Designation:Customer Support Eng. As project On (SONY India Pvt Ltd. )
Responsibilities:
Administered creation of IT accounts and computer systems and offered support
Hardware troubleshooting installation support.
Troubleshooting & maintenance of PC & laptop .
Troubleshooting the networking related problems.
Installation of device drivers & hardware components
Solving the software related problem on remote location with the Remote Administration.
Managing Active directory, Antivirus Server, Network Printers.
Handling all queries with the customer for all IT related function.
Installation of Operating systems win xp,win7, Win 8 & Server 2008
Knowledge of Group Policy, DNS ,DHCP,DC ,WDS Etc.
Backup And Restore Window’s .
Knowledge of MS outlook, outlook express
Knowledge of Printer's and related troubleshooting .
Knowledge of Local System policies.
Migration on Window XP To Window 7
3) Company: Sysnet Global Technology
Duration: May 2012 to September 10 2013.
Designation: Technical support
Responsibilities:
Provided technical support, including identifying problem incidents with resolutions.
Troubleshooting & maintenance of PCs.
Managing, administrating and troubleshooting the Internet connections.
Responsible for Technical problem solving and provide assistance to end-users.
Documentation of the server and Workstation.
Installation of various software Windows 7 Windows 8
Installation of device drivers & hardware components.
Configuration of Printer, Modem, Scanner.
Configuration and troubleshooting of ms outlook and outlook express.
Good knowledge of MS Officeproducts.
Configuration of printer, modem, scanner.
Desktop & Laptop Troubleshooting.
Knowledge of Printer Troubleshooting.
Prepare Daily Report & share with Reporting authority (EOD).
Prepare Next Day Plan & share with Reporting Authority (EOD.
CURRICULUM PROJECT:
Project Title : Assembling of the PC.
Project Implementers : JET KING
Role : Project Leader
Platforms : Hardware and Networking skills
OBJECTIVE OF PROJECT:
The objective of this project is assembling of the system with the individual component Like Micro Processor,
RAM, Hard disk, Floppy disk, CD Drive, Key board and Mouse etc; Installation of operating system and
configuring it.

3. Areas of Expertise
Functional
Technical Support / Troubleshooting
Troubleshooting problems pertaining to System Performance, Knowledge of Desktop level and Application
Conflicts & System Bugs.
Addressing queries regarding the Information System & extending support to the clients including maintenance
of hardware / software support.
Technical Toolset
Active Directory, DNS ,DHCP Server .
Sony management tools (Sony Insight Manager, Sony System Management Home page)
Hardware Desktop & Server, Network Support
Windows XP/2008/Windows 7/Windows 8/windows 10/ Mac OS /server 2008
Mailing Outlook express, MS outlook 2003/2007/2010
Certificate
B.A. Done from Avadh University. 2014 (India)
12th From U.P. Board 2011
10th From U.P. Board 2009
ProfessionalCertifications:
Diploma in JCHNE Computer Hardware and Networking from jet king south ex Institute (New
Delhi).
CCNA (Cisco Certified Network Associate) from Jet king.
Hobbies:
Playing cricket.
Personal Information:
Date of Birth : 4th June 1992
Father’s name : Awadhesh Mishra
Nationality : Indian
Language known : English& Hindi
Marital Status : Unmarried
Dated : ______________
Place : ______________ (Akhilesh Kumar Mishra)