1. MARTA MALEK
Sterling, VA (703) 727-4358 - martamalek13@gmail.com
Accomplished Professional with demonstrated expertise in the areas of operation, finance,
customer service and creative problem solving skills within the banking and corporate sector.
Possess strong interpersonal, detail oriented and time management skills.
CORE STRENGHTS & SKILLS
OperationsManagement ProblemSolvingandCreativity Sales& Marketing
Team LeadershipandTraining Commercial VendorRelationship Communication
Analytical andResearch MeetDeadlinesandMultitasking Planning&Organizing
PROFESSIONAL EXPERIENCE
FIRST CITIZENS BANK - LEESBURG, VA
LEAD TELLER / SALES & SERVICE REPRESENTATIVE III JULY 2011 – CURRENT
 Supervise andtrainnewemployeesforcustomerserviceposition.Result:Workina teamto
achieve targetsandpositive outcomesforclientsandthe branch.
 Inquire supportingdocumentsand submittingloanapplicationfilesforunderwritingapproval.
Result:Abilitytohandle multipletasks,maintainconfidentiality, verifykeyissues, meeting
deadlinesandunderstandingof differentloanprogramsavailableonthe market.
 Builtexcellentrelationship withprospective andexistingcustomers byprovidinghighly
personalizedservice.Result:Educate customersonproduct optionsandprovide solutionswith
regardsto theirbankingrequire andissues.
 Reviewaccountsona regularbasisto ensure compliance withinternalandexternalpolices,
guidelines,rulesandregulations.Result:Knowledgeof openingpersonal orbusiness accounts
 Maintainand update salesPipeline spreadsheet,customerrecordsandbranchreports.Result:
Strongresearch,accurate data entryand administrationskills.
 In charge of purchase andmaintainthe branch inventory. Result:Multitasking
 Prepare andsubmitthe monthlyBranchService package.Result:Beingorganizedthroughout
the monthhelpssubmittingthe requireddocumentsontime.
 Orderand shiplegal tender.Result:Cashmanagement
STATE DEPARTMENT FEDERAL CREDIT UNION - WASHINGTON D.C.
TELLER/MEMBER SERVICEREPRESENTATIVE OCTOBER 2010 – MAY 2011
 Thoroughknowledge aboutfinance andbanking.Result:Participatedandcontributedinwinning
the LOAN BLIZZARD forthe branchby activelycross-sell SDFCUproducts.
 Assistinall clerical responsibilitieswithinthe branch.Result:Dedicated,innovative andself-
motivatedteamplayerandbuilder.
 Providedexcellentcustomerservicebyansweringcustomerqueriesandsolvingaccountissues.
Result:Expandedandbuiltcustomerrelationshipbygettingtoknow mycustomers.
EDUCATION
GEORGE MASON UNIVERSITYGRADUATED - 2008
BACHELORS OFGLOBAL AFFAIRS –DIPLOMACY,GOVERNANCE,DEVELOPMENT
ARLINGTON DEVELOPMENT ANDCONSULTINGGROUP – INTERNSHIP2008