Updated Resume

1. JILLIAN DALY SENIOR MORTGAGE LENDING SPECIALIST
401.500.6151  JillianDaly12@gmail.com 162 Spring Road  Huntington, NY  11743
Results-oriented, innovative professional with extensive mortgage lending experience within the highly competitive
financial services industry, credited with achieving excellence in customer service, sales performance, and risk
management. Analytical professional skilled at successfully originating, underwriting, and providing detailed analysis of
complex income, credit, and loan structures to create custom-tailored options that meet the unique needs of high net
worth clients. Collaborative communicator continually focused on building client relationships and promoting
cooperation in cross-functional teams to drive positive change, comprehensive business approaches, and enhanced
profitability. Areas of Expertise include:
 Strategic Planning & Analysis  High Net Worth Client Management  Revenue & Profit Growth
 Mortgage Lending Expert  Private Banking (HNW & UHNW)  Project Management
 Sales Planning & Marketing
 Team Building & Training
 Credit Risk Analysis
 Structured/Tailored Lending
 Problem Resolution
 Process Improvement
EXPERIENCE & NOTABLE CONTRIBUTIONS
CITIBANK  Syosset, NY  July 2016 - Present
HOME LENDING OFFICER
UBS, WEALTH MANAGEMENT AMERICAS  Weehawken, NJ  2014 – July 2016
ASSOCIATE DIRECTOR, TRANSACTION MANAGEMENT
Lead the development of custom-tailored wealth management solutions and manage the mortgage origination pipeline
for high net worth clients covering the market territories for Los Angeles, Hawaii, Arizona, Chicago, Washington
D.C./Baltimore, Minneapolis, Ohio, Detroit, and Houston.
CONTRIBUTIONS & PROCESS IMPROVEMENTS:
 Analyze complex residential mortgage loan scenarios and act as the champion for the transaction resolving internal
issues to ensure that the most suitable solution is presented to clients
 Assess client needs and collaborate with appropriate internal and external parties to gather information necessary
to negotiate loan terms and properly communicate those terms with all process stakeholders
 Improved process efficiencies and addressed needs of the sales and underwriting groups by identifying and
implementing innovative solutions
 Contribute to plans regarding the expansion of product offerings, growth strategy, and improvements to the
mortgage platform to drive a best in class mortgage experience for clients and referring partners
 Improved pipeline management process and tracking by creating a tool that enables management to identify
negative trends or risks in processes and performance and implement improvements
 Documented and implemented of a number of process improvements for the team to follow in order to maximize
efficiency
WELLS FARGO HOME MORTGAGE  Hartford & Southport, CT, Melville, NY  2012 – 2014
PRIVATE MORTGAGE BANKER
Managed client accounts with $1M or more in assets with the firm as a key member of the wealth management team
providing coverage for two Private Bank hubs located in Hartford and New Haven. Analyzed customer needs and
matched with appropriate loan programs performing 1st level underwriting for complex income and asset scenarios and
managed transactions as single point of contact from initial communication to funding.
KEY ACCOMPLISHMENTS:
 Recognized regionally for high percentage of loan files approved at first look in 2013
 Ranked in top 10% of all mortgage producers nationally for volume funded in July 2013
 Achieved #1 agent in customer satisfaction for the New York/Connecticut region in 2012
 Trained and coached retail sales staff on underwriting analysis, self-employment income, file completion, and
provided individual underwriting loan scenario support
 Featured in the national publication “Drive Time” by Retail National Sales Manager, Greg Gwizdz, for subject matter
expertise related to personal branding and social media marketing
PRIMARY RESIDENTIAL MORTGAGE, INC.  New London County, CT  2011 – 2012
SENIOR MORTGAGE LOAN OFFICER
Supported RE/MAX property consultants performing in-house preferred lending services for a wide variety of loan
products including conventional, jumbo, FHA, FHA 203(k), Fannie Mae HomePath, VA, and USDA.

2. Jillian Daly Resume, Page 2
WELLS FARGO HOME MORTGAGE  Newport Beach, CA  2010 – 2011
HOME LOAN CONSULTANT, BUILDER/RETAIL DIVISION
Solicited and processed new first and second mortgage home loans developing relationships with referral partners in
the local market, including realtors and construction companies and leveraging cross-sell relationships with banking
partners to expand client relationships.
KEY ACCOMPLISHMENTS:
 Averaged $2.5M in monthly loan volume, approving an average of 8-12 units
 Improved local down payment assistance program and other neighborhood stabilization initiatives in consultation
with the City of Santa Ana and acted as a second-look lender to the California region of Pulte Homes
 Functioned as exclusive business partner with The Irvine Company
BANK OF AMERICA HOME LOANS  Farmington, CT, Rolling Meadows, IL & Anaheim, CA  2007 – 2010
MORTGAGE LOAN OFFICER
Advised and assisted prospective customers regarding mortgage options to determine the best loan to meet their needs,
and performed underwriting according to established guidelines for conventional and government products.
KEY ACCOMPLISHMENTS:
 Achieved a monthly average of $2.6M in home loans
 Ranked in the top 10% of mortgage officers several times
 Raised $6,350 for charity by coordinating a Junior Achievement fundraiser with 115 participants
FIRST NLC FINANCIAL SERVICES; FRIEDMAN, BILLINGS, & RAMSEY  New London, CT  2006 – 2007
SENIOR LOAN OFFICER & TEAM LEADER
Analyzed and evaluated loan applications and other documentation to confirm creditworthiness of loan applicants,
approving or rejecting loans, and explaining loan requirements to applicants.
KEY ACCOMPLISHMENTS:
 Managed and motivated a team of 10-12 of the highest-producing mortgage loan officers in the region
 Achieved and maintained position as #2 sales leader in the East National division for 6 consecutive months
ADDITIONAL ACCOMPLISHMENTS
LEADERSHIP, EDUCATION, ADVOCACY, AND DEVELOPMENT (LEAD) FOR WOMEN  2008 – 2010
Providing professional development opportunities for women at Bank of America with over 20,000 members world-wide
NATIONAL ENTERPRISE CHAIRPERSON OF ASSOCIATE ENGAGEMENT
 Led a national committee of 35 associates from all positions and levels of tenure
 Utilized Six Sigma methodology to design global engagement strategy encompassing 20,000 associates
 Developed incentive tools and strategies to reward hard work and promote associate satisfaction, development, growth,
and loyalty
MARKETING AND COMMUNICATIONS CHAIRPERSON, GREATER LOS ANGELES CHAPTER
 Managed regional and national volunteer committees from all areas of business and levels of tenure
 Increased membership by 500% within six months by creating new communication strategies
 Assumed a leadership position in the creation of leadership models and program playbooks
Awards & Honors:
United States Service and Civic Participation Award (2010) from Barak Obama
The President’s Volunteer Service Award (2009 & 2010) from The White House
National Diversity and Inclusion Award Nominee (2009) from Bank of America
Professional Affiliations:
Eastern CT Association of Realtors (Committee Member)
Hartford Business Women’s Forum (Board Member)
Toastmasters International
United Way Emerging Leaders Society and Campaign
Connecticut Coordinator
American Red Cross Volunteer
Junior Achievement Volunteer
Special Olympics of CT – Unified Fitness Taskforce
Wells Fargo Women’s Team Member Network
(Connecticut Chapter Chairperson) – Former Employer
Eastern CT Association of Realtors (Committee Member)
Hartford Business Women’s Forum (Board Member)
Hartford Young Professionals and Entrepreneurs Network
Midd-Shore Association of REALTORS
BNI – New London Chapter
Women’s Association of REALTORS – National Affiliate