1. Charlene L. Sirois
Tel: (604) 689-8251 Cell (604) 908 -2867
CharleneSirois@shaw.ca
During my extensive career, I have developed a strong ability to manage, monitor and establish various
administrative procedures as well as maintain an adaptable, resourceful and proactive manner while working
alone or in a team environment.
EMPLOYMENT
2013 June - Present – Manpower Temporary Agency
I have been assigned a variety of contracts, in several industries including but not limited to beverage
warehouse, back office banking and marketing companies, the following are my most recent assignments.
2016 March - Present - Gear Recovery Specialist
 Daily receiving and processing of incoming packages from Canada Post and Purolator
 Updating the existing database using SharePoint and MS Excel
 Organizing shipping items and received equipment into bins
 Calling previous research applicants to retrieve outstanding equipment
 Cleaning, testing and performing minor repairs to incoming equipment
2014 September - 2016 March – Administrative Assistant
 Daily data entry closure of work orders received from technicians and electricians
 Maintenance of paper and digital filing systems for the Asset Care Team
 Back up assistance to the brewery co-ordinator in which included mail, couriers, meeting room set
up/tear down as well as other duties as required
 Tracking of training requirements for associates using a propriety database and MS Excel
 Tracking of visitor/contractor log sheets in MS Excel and weekly delivery to the guard house
 Records maintenance and coordination of KPI log sheets from various departments
2013 May - August 2013 - Hillcrest Plumbing (1967), Data Entry/Dispatch Administrative Assistant
 Daily input of invoices turned in by technicians into a proprietary database
 Booking of service calls received via telephone and distribution to dispatch
 General administrative services as required
2012 July - December 2012 - Direct Line Commercial, Junior Office Manager
 Payroll data entry in Quick Books (beginner proficiency)
 Incoming/outgoing mail and courier handling
 Office supply maintenance and filing
 Daily banking deposits
 Reception duties included fielding service calls, calls from staff and AR/AP follow-up enquiries
 PA services to the CEO as required

2. 2011 April - 2012 January – Penfolds Roofing, CSR / Administrative Assistant
 Reception duties included handling incoming calls as well addressing inquiries from walk in clients
 Updating and distribution of the monthly office calendar and phone lists in MS Word
 Ordering and maintaining all office supplies
 Daily handling of incoming/outgoing mail and couriers
 Set and maintenance of filing records for new and archived projects in both a digital and paper format
 Completion of warranty packages for newly finished projects
 Daily follow-up of sales leads received via the company web page, received by mail or turned in by staff
and/or existing clients.
 Ad hoc administrative support to 13 technical assistants and office staff.
2007 June - 2015 August – CPIP, Canada Post Import Program, Data Entry Clerk (Evening Shift)
 Data entry and labelling of specified products for tax and duty for Canadian Customs
 Moderate heavy lifting of parcels up to 40 pounds by hand and/ or by utilizing a pallet jack for heavy
parcels or mono containers.
2006 December - 2009 December – Levelton Consultants, Administrative Assistant
 Prepared files for archiving by repairing any torn pages, scanning, verification after upload into Adobe
Acrobat and then follow through to destruction phase
 Inventory upkeep of all general office stationary and cleaning supplies
 Ordering of business cards and printing requests for forms and letterhead
 Key contact person for photocopier, postage machine and business equipment maintenance
 Vendor contact person for all tradesperson requirements requested in house
 Reception duties during lunch, vacation and other absences
1998 June – 2006 July - Industrial Alliance Pacific, CSR/Administrator
 Handled customer queries from individuals, brokers and third party administrators
 Explained insurance terminology and contract wording
 Provided details relating to group insurance policies in written and verbal formats
 Fulfilled requests for applications and/or forms
 Performed mail merge functions for several marketing campaigns in MS Word
 Provided jet screening of new applications received in the mail as well as from the underwriting
department.
 Set up and circulated the monthly department calendar in MS Word
 Data entry of new client information into a propriety database
 Collation, mailing and filing of agent’s commission statement’s
 Reception relief on an on-call basis