Experienced manager, administrative asst. with excellent customer service

1. --Excellent multi-tasking, prioritizing, and effective time management
skills
--Strong sense of duty, with a proactive and self- motivated approach
to daily responsibilities
--Strong agility and adaptability to meet the needs of a dynamic and
changing organization
--Strong problem solving, and decision making skills
--Ability to develop strong working relationships with all levels of an
organization
--Ability to effectively meet and communicate
- Results oriented and able to work independently with minimal
supervision
- Eager to accept new challenges and take on additional operational
tasks
Professional:
Hulcher Professional Services Sauget, IL 62206
Administrative Assistant
June 2016 - Present
Provides routine administrative support and technical assistnace,
working with moderate supervision with limited latitude to use initative
and independent judgement.
Prepare routine and special correspondence, reports, studies, forms
and documents. Respond to routine written and telephone inquires
daily.
Developes, cooridnates and maintains record keeping and the filing
system, operates and trains others in use of office equipment, makes
travel arrangements, codes, proofreads, order and maintain supplies.
Cooridnates meetings, conferences or seminars.
Performs general duties such as answering phones, may be required to
assist with completing purchase orders for management, assist other
employees with computer related work such as on line testing and
printing out reports.
Records and reports employee shop time to payroll, verifies all
neccesary paperwork has been completed and invoicing is recieved
from customers/clients in a timely fashion. Maintain training record
expiration dates and scheduled trainers as needed.
Availability Temp Services - Alton IL
Allsup Inc.

2. Client Service Administration -
December 2014 to January 2015
Data Entry of new referrals
Open and sorted the mail to be processed.
Trained new hires
Created training binder for new hires.
BIC Department - Outbound CSR-
January 2015 to June 2015
Outbound CSR to contact claimants in regard to Social Security.
Back up Inbound CSR to cover for lunches
Act as backup for Client Services when needed.
Inside Sales
Advanced Enterprises of NW Florida - Navarre, FL -
October 2010 to May 2011
CSR for authorized retailer of DirecTV to answer technician inbound
phone calls and upsell DTV protection plan.
May 2011 to June 2014
Department Manager responsible for interviewing, hiring, training,
coaching for the department.
Completed commission report for payroll
Scheduled employees both in Navarre and Orlando Fl for the call
center.
Improved effectiveness of the sales teams in locations, Navarre and
Orlando office by analyzing call volume and scheduled installs and
making adjustments to schedules.
Increased company revenue 5% monthly by generating a Tech report
showing company loss and creating charge backs to all techs by
following custom fees, no shows and incomplete installs, created a
weekly chargeback report for payroll to charge back techs not in
compliance with company and DIRECTV policies.
Sales and Marketing Asst
Belleville Shoe Mfg.Company - Belleville, IL -
June 2005 to August 2010
Assisted Upper Management and Sales Director with media
information. Prepared UPC codes for Army Air Force Military Clothing
Stores world wide along with resale customers.
Acted as liaison between sales, accounts payable and AAFES locations
in reconciling all shipping and billing invoices.
Admin Assistant to President/Owner of Company
Scheduled appointments, prepared itinerary and travel arrangements
Implemented return tracking policy for customers to aid in returning
product to insure proper credit issued to correct accounts and against

3. correct government purchase orders.
Established new wholesale-resale vendors in first year of employment
for company growth and increased revenue and establish ongoing
credit lines.
Inside Sales
Brodart Library Supplies and Furnishings - September 2002 to January
2005
Sold various school supplies to school teachers, districts and colleges
within the United States.
Tracked daily hold report and contacted customers for payment
verification. Handled all quotes, data entry of all phone orders, internet
orders, and faxed orders.
Tracked shipments for customers
Filed claim damage reports
Customer Service
PPL Gas Utilities - Lock Haven, PA -
October 2001 to August 2002
Answered inbound calls from customers in regards to gas bills.
Prepared payment plans for overdue customers, added new service
and scheduled
disconnects.
EDUCATION
High School Diploma
Jersey Shore Sr. High School - Jersey Shore, PA
1974 to 1977
Jane Wheeler
105 Eagle Court - Waterloo, IL 62298
opaljmwgarnet@outlook.com - 618-200-3894