1. Pamela Roberts
4015 Vitruvian Way
Addison, Texas 75001
(603) 631-4029
pamroberts17@gmail.com
Abilities
 5 plus years in customer service
 7 years as a computer assistant for the Lancaster School
 Excellent written and verbal communication skills, with an eye for detail
 Extremely productive in a high volume, high stress, environment
 Highly proficient in the use of Microsoft Office products
 Self-starter with a can do attitude
Employment History
2015-PresentRotobec Inc.
Customer/Service Shipping / Receiver
 Communicate with customers via phone, email and chat, providing superior quality
service and support.
 Process orders.
 Provide knowledgeable answers to questions about product, pricing and availability.
 Help customers navigate our website and place orders online.
 Work with internal departments to meet customer’s needs.
 Work with customers to resolve product returns, shipping inquiries and order status
questions.
 Submit quotes for quantity and custom items.
 Continuously develop and improve product knowledge.
 Filling customer orders according to standard operating procedures (SOPs)
 Using computer hardware and software to generate labels and maintain equipment
 Performing daily and weekly cleaning according to SOPs
 Maintaining and organizing adequate shipping supplies
 Using manual and electric pallet jacket as needed
 Ensuring that products processed for shipping are delegated to correct courier
 Assisting in others areas as needed and performing other duties as assigned
 Assisting in labeling and packaging
 Preparing shipper cartons

2. 2014-2015 OmniMountWashington Hoteland Resort
FrontDesk Associate
 Process guest check-ins and check-outs according to Omni’s Moments of Service and
Standard Operating Procedures
 Empathetically listen to guest inquiries and provide appropriate responses
 Set up accurate accounts for each guest checking in according to their preferences (room
type, payment, etc.)
 Block rooms in the computer and follow through on designated requirements
 Pre-register designated guests and prepare key packets
 Communicate pertinent guest information to designated departments/personnel (i.e.,
special requests, amenity delivery)
 Maintain confidentiality of all guests and hotel information
 Employ attention to detail in order to ensure security of guest room access.
 Understand and execute all Omni accounting standards ensuring accurate settlement of
folios, routing of charges and adjustments
 Maintain guest history files on all guests
 Accommodate room changes expediently
 Document all guest requests, complaints or problems immediately and notify designated
department/personnel for resolving the situation. Follow up to ensure completion and
guest satisfaction
 Issue safe deposit boxes to guests and ensure security of key
 Monitor, send and distribute guest faxes
 Generate, print and distribute daily and weekly reports
 Resolve discrepancies on the room status report with
Housekeeping
 Maintain complete knowledge at all times of all hotel features/services, hours of
operation, room types, numbers, layout, decor, appointments and locations, room rates,
special packages and promotions.
2012-2013 SAU58 Stratford Public School
Technology Education Integrator
 Instructed about 85 students a week how to use a computer
 Tested students on NWEA and Smarter Balance
 Maintained the Network and computer lab
 Trouble shot teacher and administrator computers
 Helped set a Mobil lab
 Instructed teachers on computer use

3. 2008-2013 Scorpio's Pizza and Sports Bar
Bartender / Waitress
 Took orders for food and drinks
 Mixed drinks for patrons
 Served food to patrons
 Resolved customer complaints
 Entered sales in cash registers
 Received payments from patrons
 Entered sale through a debit and credit card machine
2000-2008 Lancaster SchoolLancaster,NH
Computer Assistant
 Instructed about 200 students a week how to use a computer.
 Trouble shoot and maintained the computer lab.
 Install software and resolved computer technical difficulties.
 Assisted administration and staff with software and networking.
Education
 1976-1978 Plymouth State College Plymouth, NH
 53 Credits towards the major of Physical Educational
 1979-1980 Unity College Unity, Me
 Associate of Arts in Small Business Management
References:Available upon request