Tyrone Adams has over 10 years of experience in customer service, data analysis, and project management. He has a proven track record of exceeding performance metrics and developing process improvements. Adams has strong communication skills, adapts well to changing priorities, and ensures all work is handled properly and meets compliance guidelines. He has received multiple awards and honors for his work.

1. Tyrone Adams
3034 S 45 Street Kansas City, Ks 66106 * (813)-751-6863 * TyroneRAdams@aol.com
Professional Profile
 Exceptional ability to assimilate data and analyze complex information to make knowledgeable,
well thought out decisions within tremendously tight time and budget constraints
 Strong verbal, written and interpersonal communication skills and willingness to collaborate with
a cross-functional team to drive the implementation and execution of projects.
 Remarkable ability to quickly adapt to changing project specifications and business climate
conditions.
 Extraordinary ability to work under high stress and dynamic environment.
 Uncommon ability to present complex information in a clear and concise manner to all types of
audiences, both technical and non-technical
 Amazing attention to detail, ownership, reliability, and commitment.
 Establish and maintain positive internal and external business partner relationships while
effectively communicating research objectives, research problems/corrective actions, and
research results.
 Employs a four-quadrant model to balance strategic and tactical priorities.
 Very capable in interpreting performance trends with ability to define and deploy solutions.
Education/Professional Development
Winter 2012 – Summer 2012 Associate Development Program participant.
1 of 6 associates selected out of 500 employees
Spring 2012 University of Phoenix- Online
MBA
Fall 2011 Delta Mu Delta
National Honors Business Society
Winter 2008 University Of South Florida- Tampa, FL
B.S. Interdisciplinary Natural Sciences
Minor in Biophysics
Experience
GE Capital, Shawnee Mission (2009-Present)
Worldwide Financing Division of General Electric Company
Resolution Service: Dispute Resolution Specialist
Read, Review, Research and Communicate the dispute process to internal and external customers.
Ensure that all disputes are handled properly and within government compliance guidelines. Provide a
win-win solution for external customers while retaining the goals and vision of the company.
• Exceeds in QIIC matrix with a 95%
• Developed process improvements to make the team green friendly/paperless.
• Communicate effectively with the General Manager/Owner, the Sales Team, and the
Production Team, informing and updating them regularly to guarantee that sales and
customer objectives are met.

2. • Comply with all OSHA safety requirements, work rules and regulations.
• Compile and maintain all required paperwork, records, documents, etc.
• Follow systems and procedures outlined in company manuals.
• Participate as a key team player by supporting operations as needed.
• Maintain departmental housekeeping standards.
• Maintain personal productivity and quality standards that make possible attractive
financial returns so that the company may continue to provide excellent service to our
customers and ensure job security and career growth to our staff.
GE Capital TAMPA FL (2005-2009)
Worldwide Financing Division of General Electric Company
Customer Service Associate/ Associate escalated Help desk
Answered customer inquires as well as assisting customer service representative with manager calls.
Help Train new associates with policy, procedures and companywide updates.
• Exceeds first call resolution inquires with a 95% success rate.
• Ranked in the top 10% on communication metrics
• Ranked in the top 5% for average call time.
• Exceeds call quality ranking with a 90%.
• Managed team of new hires for several training classes.
• Employee of the month award.
• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride in being part of a winning team and
promotes personal growth.
NAVAL ROTC, TAMPA FL (2002-2005)
Office Clerk
Answered phones while working on excel project, data entry and filing paperwork.
• Helped plan retirement celebration for commanding officer.
• Undertook several excel projects with time restraints, showing a great ability to work well under
pressure.
TARGET CORPORATION, TAMPA FL (2003-2005)
Sales Floor Associate/ Hard lines/ Electronics
Ensure products are visible and organized. Responsible for ordering new products when inventory is
low or out of stock. Train new associates on policy and procedures.
• Employee of the month, nominated by teammates.
• Researched new products to advised customer on best buys, effectively increasing sales by 5%
• Opened the most instant credit cards for company for a stretch of 4 months
• Effectively present and discuss the products and services of the company, soliciting only those
desired products/services provided by the company and its vendors to current and prospective

3. customers in a way that conveys an image of quality, integrity and superior understanding and
delivery of customer needs.
• Process customer orders in a courteous, efficient and timely manner.