Ian L Butler has over 5 years of experience in technical roles including systems engineer, operations manager, IT specialist, and junior QA engineer. His experience includes managing Linux and Windows infrastructure, implementing security policies, and automating systems. He currently works as a systems engineer for Qology Direct where he has redesigned their infrastructure and implemented DevOps processes.

1. Ian L Butler
611 LYONS ROAD #8208, COCONUT CREEK, FLORIDA, 33063 (203)841-6018, IAN.B587@GMAIL.COM
OBJECTIVE
To leverage my five+ years of technical experience and ability to find creative, innovativesolutions to complex
problems in a challengingenvironment. Challengeoffers personal growth, which in return allows for a greater
contribution to the vision,and goals of the company of which I am a part.
PROFESSIONAL EXPERIENCE
Qology Direct Currently Systems Engineer
2012-Present Formerly Operations Manager
Systems Engineer
 Redesigned Linux infrastructurefor our WordPress and VoIP environments to provide
standardization,security,redundancy,increased performance, and enhanced visibility.
 Re-architected WordPress environment, including sitestructureand deployment, security,
management and maintenance
 Automated and simplified the WordPress environment significantly,including:sitecorecreation,
debugging, content migrations,updates,notifications.
 Implemented a DevOps based model to better facilitatethe SDLC - Development – QA –
Production and collaboration between the developers, and IT for WordPress Development and
Production.
 Migrated all Linux servers fromCentOS to RHEL 6
 Established,implemented and documented new build standardsand policies
 Established,implemented and documented security configuration and procedures
 Established and implemented patchingpolicies for OS,and 3rd party software
 Performed regular vulnerability assessmentand remediation usingQualys,and Kali Linux for
scanningand penetration testing
 Builtcustomized IDS, Monitoringand Logging solutions,and consolidated all information into an
easily interpretablereport for our NOC, and SOC.
 Established security incidentresponsepolicy,and how to handle the information provided by the
security software, how to respond, and who to contact.
 Implemented WSUS policies for patchingWindows clients
 Monitored and Maintained 3rd party application patchingfor Windows clients
 Architected, managed and maintained all Group Policies with an emphasis on security,and
adherence to PCI requirements
 Architected, managed and maintained AD Organizational Units,and Security Groups
 Performed routine Active Directory administration,troubleshootingand maintenance
 Implemented auditingand reporting tools for our Windows environment to give more visibility
into our day to day operations,challenges and struggles,and used that information to make
improvements or changes where needed
 Symantec Endpoint Server administration and management
 Implemented, administered and maintained OSX Server - AD integration, automated backups,
XSAN, user and profilemanagement and encryption
 Performed routine Windows Server administration deployment and maintenance
 VMware ESXi– Host and Data store management, migrations P-V, snapshotmanagement,
host/template creation and deployment

2.  Intimate working knowledge of Windows,Unix and Linux Servers and Clients
 Data Center (Terramark, Miami) administration and maintenance
 HP Blade chassis and iLO administration and troubleshooting experience
 Dell PowerEdge and DRAC administration and troubleshooting experience
 Cisco USC servers and CMMC administration and troubleshooting experience
 Cisco iOS/Switch implementation, administration and troubleshootingexperience
Operations Manager
 Established infrastructuremanaged and maintained an off-site call center located in Costa Rica
for 1 year.
o Set up ESXi and Active Directory, Cisco Switches and Servers, Fileand Print Servers, WDS,
rolled out computers and hardwareand fully managed the infrastructureduringmy
tenure
o Facilitated an officere-location,and established infrastructureatthe new site, with less
than a day of downtime for the Call Center agents
 Ticketing administration and task delegation to junior team members. Organization and
prioritization of tasks based upon projected revenue lostor forfeiture or business. Rootcause
analysisand resolution in a dynamic e-commerce environment.
 Established delegated, limited and monitored permissions to perform basic AD tasks for Help
Desk Team members
 Deployed, configured and maintained WDS Servers includingDHCP and DNS setup. Managed
creation and manipulation of images for deployment. Architected image vs.GPO deployment
policies for softwarerollouts.Implemented driver packages and driver injection and automated
unattended installationsusingWSIM.
 Found inefficiencies in purchasingprocedures and equipment utilization and worked with
vendors to directly decrease expenditures. Decreased the budget for employee hardwareand
software whilestill maintainingquality.
 Created company standards for equipment acquisition,deployment and configuration,
management and maintenance.
 Installed and configured softwarewhilemaintainingcomplianceto PCI DSS regulations
 Setup printservers, Installed and maintained printers,establishmentof naming conventions,and
configuration/setup of printers and scanningdevices
 Workflowmanagement and time management for help desk employees. Increased productivity
and workflow that in turn, directly correlated in a higher percentage uptime and thus company
savings and increased revenue from call center agents.
 Maintained a stock of hot spares to decreaseemployee downtime in the event of equipment
failure
 Administered and maintained our Hosted, and In-House Email systems
 Performed extensive hardwareand software support for over 1,600 employees, with quick, one-
time resolution and an emphasis on end user satisfaction.
 Created SLA and SOP for Help Desk team
 Created and maintained help documentation for non-technical employees to easily complete
tasks such as settingup and accessingarchives in outlook,addingemail accounts to mobile
devices, accessingweb based email clients,usingVPN clients and company specific proprietary
software for Mac and PC resultingin a lower rate of ticket submissions.
 Created and implemented new hire documentation and orientation detailinglogin procedures,
email procedures, submittinghelp tickets etc.
 Worked with HR to implement new policies regardingnew hires and employee transfers,in order
to keep IT in the loop,have notification of new hire atleasttwo weeks ahead of time to ensure

3. equipment was ordered and ready by their start date. Transfer procedures to keep us aware of
departmental transfers to move employees to the appropriateOU resultingin appropriateaccess
to the tools/shares/access required in the correspondingdepartment. Termination procedures to
ensure we were notified and properly disabled correspondingemployee accounts/credentials.
Treatment Solutions IT Specialist
February 2011 – July 2012
 Implementation of costeffective innovativesolutions to increaseefficiency,productivity and
workflow within limited budget.
 Software/Hardware Rolloutand employee training(Mac and PC)
 Email Server (Exchange and Google Apps) Rollout,Migrations,Management
 Scriptingfor automation of largescaleprojects,IncludingStress Testing
 Worked as an intermediary between contracted software developers and in-housemanagement
to design and rolloutcustomized CRM software.
 Router/Firewall/Network Configuration and Maintenance
 Databaseand archivemanagement – Call recordings and transaction histories
 Remote/Offsite troubleshootingfor the Marketing and Business Development teams
 Call Center Equipment Management, VoIP Phones, Cisco systems,Desktops and Laptops
Tripo Corporation Jr. QA Engineer
January, 2008 – Dec 2010
 Quality AssuranceSoftwareTesting,Front End and Back End, End User, GUI
 ScriptDevelopment and implementation in automated testing - VBScript,ASP.net, Batch,SQL
 Creation and implementation of test cases,specifications and advanced automation
 Creation of detailed logs and Bug Reports for the software development team
 Debugging C++, Flash and ASPScriptsandApplications
 SQL Databasestress testing
 Liaisingwith contracted software developers to find solutions to encountered bugs
EDUCATION
Lawrence Technological University
Southfield, Michigan
 Coursework in Management of Information Systems and Information Technology and Computer
Sciences
University of Connecticut
Storrs,Connecticut
 Coursework in Organizational Psychology,and Behavioral Neurosciences