1. Robert Bennett
1681 Sunset Park Drive, Nolensville, TN 37135
Tel: 615-283-3833  Cel: 615-496-6630  robert@rhbennett.net
INTRODUCTION
Robert Bennett builds and leads successful companies. He has earned a reputation for his ability
to develop and execute strategies that produce strong financial results, and has a proven track
record of turning around underperforming units.
Bob’s particular expertise is crafting customized managed-service programs that satisfy the
needs of large-enterprise clients, particularly in challenging business environments and
economic cycles. His effectiveness is a reflection of his strong client relationships. He works
closely with executives and employees to learn the nuances of a company’s culture to ensure a
project’s success.
He builds effective teams and, as a leader, recruits, assembles, and directs individuals to achieve
ambitious objectives. He encourages a collaborative work setting where team members may
achieve outcomes efficiently. Bob coaches and mentors his subordinates to maximize their
potential.
He quickly gains a thorough understanding of the marketplace, its needs, and the opportunities
for companies to become preeminent within their space. His personal focus on recurring
revenues and profitability is compatible with his efforts on behalf of the organizations he assists.
Bob is committed to assisting other Tennessee businesses. For the past two years he has served
on the Tennessee Board of Performance Excellence and has volunteered to lead teams of
examiners to assess the effectiveness of strategic planning and operational results. He is
committed to fulfilling his goal of helping Tennessee companies attain performance excellence.
PROFESSIONAL EXPERIENCE
ALTERNATIVE SERVICE CONCEPTS LLC 2002 - 2013
Chief Executive Officer, Nashville
Bob spun off the struggling Willis division, creating Alternative Service Concepts (ASC). Faced
with commitments and service issues in 20 satellite offices and losing $1 million per year, Bob
identified and addressed the issues that were causing the crisis. His team discovered that
managers were slashing prices to avoid customer defections caused by poor service. Bob
negotiated and executed pay-for-performance contracts, which caused positive cash flow.
Having stabilized the company, Bob assembled a team to devise a monthly profitability
dashboard on each client to help management ascertain the profitability and sources of revenue
of each account, as well as the risk of losing customers based on a range of issues.
He then devised new-revenue models with fees based on cost-plus rather than transactional
fees, which were too unpredictable despite extensive modeling. The landmark business model
installed dedicated service units inside middle-market customer facilities, guaranteeing better
financial and customer-service outcomes. As a result, the company quickly grew into a
$17 million firm with $2 million in profits.

2. WILLIS ADMINISTRATIVE SERVICES CO. 1987 - 2002
Chief Operating Officer, Nashville
Hired as a quality-control manager to work on catastrophic insurance claims and audit services,
Bob worked to improve the quality of each service center. After Willis Corporation’s leveraged
buy-out, the new owners planned to eliminate any division outside of the core business. During
this crisis, Bob was appointed COO of a struggling division which he successfully turned around
and spun off into a new company, thereby saving Willis $7 million.
HOME INSURANCE COMPANY 1984 -1987
Claim Supervisor, Nashville
Supervised a property claim unit focused on working with independent agents and customers on
commercial and personal lines claims.
LIBERTY MUTUAL INSURANCE COMPANY 1979 - 1984
Claim Adjuster and Claim Supervisor. Nashville and Baton Rouge
Started as a multi-line claim adjuster, and later promoted to supervisor.
SPECIALIZED TRAINING
Tennessee Center For Performance Excellence, Nashville
Board of Examiner, Quality Control
Examiner for the Tennessee Center for Performance Excellence - a volunteer organization that is
dedicated to improving Tennessee businesses by training business leaders using the Malcolm
Baldrige program. We form teams and assess and provide feedback to other businesses
regarding how to improve outcomes, including training, reviewing applications, on-site
assessments, and report writing. Bob was a 2012 team leader and led Alternative Service
Concepts to a prestigious Level 2 award.
The Institutes 2009
Chartered Property Casualty Underwriter, Nashville
EDUCATION
University of North Carolina, Bachelor of Arts, 1976