This document provides a summary of Courtney Brown's background and experience. It includes contact information and outlines her career history working in insurance, public relations, magazine publishing, mortgage counseling, and marketing. She has over 15 years of experience in these fields and has consistently exceeded goals and performance standards. Her technical skills include Microsoft Office, QuickBooks, and Adobe software.

1. Courtney Brown
912-729-1448 (phone)
camdenscoastalliving@yahoo.com (e-mail)
Profile Solid background in insurance, sales and marketing, business ownership, public relations, advertising, and
graphic design with a strong emphasis in management. Accustomed to working in a fast paced environment.
Skilled in developing and implementing standardized policies. Consistently exceed goals and expectations.
Technical Microsoft (Access, Excel, PowerPoint, Publisher, Word), QuickBooks, LoanPort, Adobe (Acrobat, Illustrator, Indesign
Skills Photoshop) , QuarkXPress
Career Agent
History New York Life – Insurance Agency – Kingsland, GA December 2014 - Present
Licensed Life and Health Insurance Agent, my obligations include but are not limited to:
 Identified potential clients with the provided leads.
Developed and maintained relationships with current customers and provided service and maintenance of renewal policies.
Ensured appropriate follow-up with members and clients to gain necessary information.
Prepared complete and accurate applications with underwriting acceptability for insurance carriers.
Advised and assisted credit union members and clients to obtaining appropriate insurance products.
Succeeded in exceeding agency production standards.
 Seek out and present insurance quotes to new clients.
 Offer additional services offered by the agency in other lines of business is also beneficial to meet sales goals.
 Usage of computer programs to maintain records, prepare reports, and quote new policies is mandatory.
 Responsible to ensure that accounts and policies are correctly credited for all premiums collected.
 As an insurance sales agent I serve as the first point of contact in the event of a claim. I contact the insurance company’s Claims
Division to give first notice of a loss providing contact information to both the insurer and the client to expedite processing of the
claim.
 I am available to manage incoming phone calls to service existing client accounts as a part of the office staff. I respond coverage
and/or billing questions, ensures that changes to policies accurately made and are in force which also includes the preparation of
insurance documents as required.
Accomplishments:
 Licensed for Insurance in Life, Financial Services, Health
 Consistently the Top Producer in the Agency and South Central Zone since inception
Career Senior Insurance Accounts Manager
History State Farm – Insurance Agency – St. Mary's, GA February 2012 - December 2014
Licensed Insurance Team Member for State Farm, my obligations include but are not limited to:
 Producing and managing households and families for life, automobile, homeowner's and health insurance. In addition
to this task I also managed and maintained automobilefinancing for policyholders.
 Seek out and present insurance quotes to new clients.
 Cross sold and account rounding of existing clients.
 Offer additional services offered by the agency in other lines of business is also beneficial to meet sales goals.
 Usage of computer programs to maintain records, prepare reports, and quote new policies is mandatory.
 Responsible to ensure that accounts and policies are correctly credited for all premiums collected.
 As an insurance sales agent I serve as the first point of contact in the event of a claim. I contact the insurance company’s Claims
Division to give first notice of a loss providing contact information to both the insurer and the client to expedite processing of the
claim.
 I am available to manage incoming phone calls to service existing client accounts as a part of the office staff. I respond coverage
and/or billing questions, ensures that changes to policies accurately made and are in force which also includes the preparation of
insurance documents as required.
Accomplishments:
 Licensed for Insurance in Life, Financial Services, Health, Property and Casualty
 Consistently the Top Producer in the Agency and Southeast Georgia Region for the past 2-years of employment

2. Career Public Relations Firm, Owner
History The Courlin Group – Kingsland, GA March 2002- Present
Public Relations Firm owner for various businesses nationwide, my obligations include but are not limited to:
 Identifying main client groups and audiences and determine the best way to communicate publicity information to them.
 Writing interesting and effective press releases, prepare information for media kits and develop and maintain company internet or
intranet web pages.
 Developing and maintain the company's corporate image and identity, which includes the use of logos and signage.
 Managing communications budgets.
 Managing special events such as sponsorship of races, parties introducing new products, or other activities the firm supports in order
to gain public attention through the media without advertising directly.
 Drafting speeches for company executives, and arranging interviews and other forms of contact for them.
Accomplishments:
 Maintained a profitable businesses throughout economic changes for over 12 years.
Career Magazine Publisher, Owner
History The Courlin Group - Kingsland, GA March 2010 - February 2013
Magazine Publisher for a local lifestyle magazine, my obligations include but are not limited to:
 Oversaw marketing, research, design, and content of Camden's Coastal Living Magazine.
 Responsible for reviewing magazine content, editorials, and photography to make sure they meet the required standards before
publication.
 Promoted innovation related to magazine content, advertisement, sales, online presence, and other elements in magazine production
and promotion.
 Actively participated in meetings to contribute to content and design ideas.
 Reviewed pre-press proofs, the final step before sending the content to press.
 In addition, created important business relationships with external partners to promote the magazine, build important connections,
and reduce printing and distributing expenses.
 Performed other duties as needed.
Accomplishments:
Managed a viable free press publication that was well received in Northeast Florida and Southeast Georgia.
Career Mortgage Counselor
History Totally Free Inc. - Non Profit Mortgage and Financial Consulting Group September 2011 - February 2012
Mortgage Counselor for a local mortgage counseling group , my obligations include but are not limited to:
 Provided financial literacy and affordable housing support through financial education, home buyer education, and housing
counseling. I utilize effective, established programs for low and moderate income families.
 Managed inbound and outbound customer calls to effectively sell mortgages and other products.
Maintained strong relationships with builders and realtors for business development.
Acquired vast knowledge the of real estate business world.
 Maintained broad knowledge of company products and procedures.
 Educated customers about available loan products, WFHM programs, rates, policies, underwriting requirements, and loan procedures.
 Collected and analyze financial and credit information from customer in order to determine suitable loan program.
Career Director of Marketing
History D&D Decorators - Construction Contractor -Brunswick, GA October 2007-February2010
Marketing Manager for a painting contractor/home improvement specialist who services Georgia, Florida and
South Carolina, my obligations include but are not limited to:
 Analyzed and strategized targeted consumer groups that would be beneficial from the use our products and services for both
residential or commercial. I spearheaded advertising and marketing campaigns towards these consumer groups through mass direct
mail, magazine advertising, newspaper advertising, billboards, home-improvement trade shows, vehicle advertising, and web-based
advertising.
 Completely re-branded the image of the company through new logo design, web designs, uniform designs, company brochures,
PowerPoint presentations, direct mail items, media kits, pitch books, home show booths, newsletters, flyers and community activities.

3.  Public Relations representative for the company in all three states. Wrote press-releases, attended state and city held functions, and
networked with Government officials and construction colleges to establish professional relationships.
 Managed over a six-member department and constantly encourage them to sell our services and products by using traditional and
updated sales and marketing techniques, direct the team to potential clients, coordinated with our estimating department for large scale
commercial projects and high-ended commercial projects. Conducted weekly production meetings for department. Design and
produce reports emphasizing our earnings and projections for the future.
 Researched and oversee large residential and commercial projects by inquiring further details about the project, analyzing whether the
project is cost-effective, submit the necessary information to the estimator, keep addendums updated, submit proposals. Once the
projects is awarded, I am responsible for getting proper permits granted, contracts signed, change orders finalized, and productions
files distributed.
 Was an active member in several county-run Chamber of Commerce functions in the states of Georgia and Florida.
Accomplishments:
 I exceeded marketing and sales goals quarterly; my department consistently earns high ratings in customer service.
 Acquired over $500,000 in revenue in a six-month time frame. Proposed over $2 million in revenue for 2008.
Career Senior Sales and Marketing Coordinator
History Pulte Homes -Residential Homebuilder - Jacksonville, FL March 2003-September 2007
Senior Sales and Marketing Coordinator for the #2 homebuilder in the United States, my obligations included
but were not limited to:
 Coordinated, designed, and approved newspaper, magazine, website, billboard, and direct mail advertising. Coordinated, design ed, and
approved over 50 community brochures and maps focused on specific target consumer groups.
 Authored and approved press-releases.
 Coordinated customer service functions for homeowners in over 30 communities in the Jacksonville area.
 Designed and coordinated artwork, display items, décor, furnishings, etc. for over 30 sales centers and over 60 model homes.
Designed and directed professional photography sessions of model homes and communities.
 Managed over sales and marketing budgets, expenses and billing on a weekly basis. Submitted daily sales and marketing reports,
monthly goals reports, quarterly projection reports, and fiscal reports. Ensured these reports were correct and submitted before
deadlines.
 Coordinated and managed tradeshow events, employee and customer service meetings and functions.
 Was an active participant in the Northeast Florida Builders Association (NEFBA), Jacksonville Chamber of Commerce, National
Homebuilders Association, and Adopt-A-Road.
Accomplishments:
 I was promoted from Sales Coordinator to Sales and Marketing Coordinator to Senior Sales and Marketing Coordinator.
 Employee of the Month
 Was a part of a company that was the recipient of the JD Powers award two years in a row.
 Received numerous income raises and bonuses for my job performance.
Education B.A. Communications, American College
A.A. Fine Art, Brunswick College