Natalie Steen is a results-oriented sales professional with over 14 years of successful sales experience in the real estate and financial services industries. She has consistently exceeded sales goals and ranked in the top 5 percentile for production. She is skilled in account penetration, territory planning, and client relationship management. She has experience managing teams, developing training programs, and implementing strategies to improve efficiency.

1. SEQ CHAPTER \h \r 1Natalie Steen <br />33671 Via De Agua <br />San Juan Capistrano, CA 92675 <br />949.280.2985 <br />nataliesteen@cox.net<br /> <br />RESULTS-ORIENTED SALES PROFESSIONAL<br />Established and consistently exceeded department sales goals; ranked in top 5 percentile in all sales positions for production by managing pipelines of 70-100 units with a close rate of 75%. <br />14 years of successful sales experience prospecting new accounts in an extremely competitive market while maintaining relationships with existing accounts.<br />Competed Impact Selling Academy & Leadership Development program through Wachovia Corporation.<br />Designed and implemented training manual for new processors to enhance flow within the company & help increase efficiency.<br />CORE COMPETENCIES<br />Team Leadership <br />Account Penetration<br />Territory Planning & Analysis<br />Effective Communication<br />Exceed Sales/Growth Expectation<br />Deal Closer<br /> PROFESSIONAL EXPERIENCE<br />Account Manager Admiral Appraisal Group 01/10 through present<br />An appraisal firm specializing in single and multi family residential valuation up to 10 million since 2000.<br />Manage existing and recruit new appraisal accounts. Analyze data utilizing several sources to calculate values and evaluate properties. Oversee client relations. Prioritize and assess incoming business to maximize efficiency. <br />Medical Assistant/Externship West Dermatology 10/08 through 01/09<br />One of the nation’s largest dermatology practices with over 30 offices in several states providing general, surgical and aesthetic procedures.<br />Took patient history, assisted with insurance billing, scheduled and called on appointments, organized client records. Witnessed surgical procedures for education purposes. <br />Sales Representative/Manager Wachovia Corporation 04/07 through 10/08<br />A publically traded diversified financial services company providing banking, insurance, investments, mortgage and consumer finance. Now a part of Wells Fargo & Co. (NYSE-WFC)<br />Sales Representative - Business to Business “Rookie of the Year”, 2007 <br />Provided executive leadership and strategic vision to five (5) direct reports with oversight of 25 Account Executives with a quarterly pipeline of $12M - $23M. <br />Grew production efficiency by 19% over prior year in a challenging environment.<br />Delivered education seminars for 100-200 business owners in order to elicit new revenue, introduce new products, and maintain client relationships.<br />Managed monthly budget analysis, payroll, and expenses while consistently exceeding corporate deadlines and expectations.<br /> <br />Senior Sales Processor /Representative Instafi.com .mortgage lending 11/01 through 12/ 03<br />A Privately held mortgage finance company with over 350 employees and over 20 million in annual revenue. <br />Processed and generated mortgage loan applications and provided excellent customer service to obtain referral business.<br />Trained and developed new processors to meet the expectations of efficiency and knowledge of software/programs incl.; Word, Excel, Calyx, Encompass, Empower, Clickforms & ACT. <br />Routinely met with upper level executives and key decision makers to create processes relevant to increasing production while promoting their business objectives.<br />Owner/Sale Representative Diversified Mortgage Services 01/99 through 12/01<br />A net branch of American Residential funding closing approximately 1.5 million in loans monthly.<br /> <br />Generated sales leads by utilizing the internet, advertisements, and referral business.<br />Maintained and managed a consistent stream of loan volume and provided excellent customer service to new and existing clients.<br />Sales Representative Pacific Shore Funding; mortgage lender 11/97 through 12/98<br />A California based Mortgage Company with over 150 employees. <br />Performed sales and origination duties, consistently maintained ranking within the top 5% of sales performance in the company. President’s Club member.<br />Sales Representative Pacific Prime Mortgage 01/96 through 11/97<br />A division of Preferred Credit Corp. a California based mortgage finance company with over 500 employees.<br />Performed sales and origination duties, consistently maintained ranking within the top 5% of sales in the company. Provided excellent customer service to increase referral business and establish rapport.<br />EDUCATION<br />San Diego State University B.S. Psychology 06/96<br />Saddleback College O-chem.Gen.l Chem I & II. Anatomy. Physiology Genetics. Microbiology 06/10<br />Certified Medical AssistantLaguna Beach ROP 02/09<br />CA Real Estate Sales Licensee #01209751 active since 06/96<br />