Jacquieline E. Macklin is seeking an administrative assistant position with over 15 years of experience providing outstanding support. She has a proven track record of multi-tasking, maintaining confidentiality and responding to clients' needs in a professional manner. Her most recent roles include Executive Assistant for PowerStream Inc. where she provided support to senior management, and Administrative Assistant for the City of Markham handling front-line support and maintaining files. She has strong computer skills including MS Office, and seeks to apply her administrative experience, attention to detail, and customer service focus to a new role.

1. JEM
Jacquieline E. Macklin
jacqmacklin@gmail.com
647-231-7889
P E R S O N A L S K I L L S A N D A T T R I B U T E S
An outgoing, positive Administrative Assistant, with a proven track record of providing outstanding
support for over 15 years. A conscientious performer, with the ability to foresee needs of clients and
respond in a professional and expedient manner.
 Flexible, takes initiative
 Strong ability to multi-task
 Strict adherence to confidentiality
 Outstanding references
 MS Word, Visio, PowerPoint, Excel  Exceptional attention to detail
W O R K H I S T O R Y
PowerStream Inc., Operations & Construction September 2015-July 2016
(contract, maternity leave)
EXECUTIVE ASSISTANT
 Provided administrative support to the Senior Vice-President and Management Team.
 Organized meetings, including preparation of agenda, taking formal minutes and logging action
items with strict attention to detail.
 Prepared management reports and maintained personal files.
 Assisted in the preparation of presentations and correspondence.
 Maintained an action log of ongoing priorities for SVP and assigned senior management staff.
 Organized special events such as the Operations golf tournament and the semi-annual safety
breakfast.
 Scheduled and arranged travel for conventions and conferences for the Management Team.
 Compiled and prepared expense reports.
City of Markham, Human Resources December 2014-July 2015
(contract)
ADMINISTRATIVE ASSISTANT
 Provided reception & front-line support to staff and Managers to process requests with efficiency.
 Provided excellent customer service to internal and external clients as required.
 Updated excel spreadsheet files to track and monitor performance documents and related files.
 Maintained up-to-date HR files, including confidential and medical files.

2. JACQUIELINE E. MACKLIN 2
Octacom Limited February 2014-September 2014
(contract)
ADMINISTRATIVE ASSISTANT
 Modified contents of company website to ensure information was current and up-to-date.
 Maintained database to keep track of newsletter recipients and other vital information.
 Assisted Office Manager with various administrative tasks: filing management, ordering supplies.
Deacur Worthington & Associates Ltd. 2006-2013
EXECUTIVE ASSISTANT
 Maintained confidentiality with clients, using tact and discretion when dealing with highly sensitive
information.
 Composed correspondence for President’s signature to respond to client and government enquiries.
 Researched and compiled information required for meetings with Canada Revenue Agency to
safeguard client rights and confidentiality.
 Liaisoned with government employees on confidential client matters and followed-up on all
outstanding issues.
 Greeted clients and developed strong customer relationships to build company brand.
University of Toronto 2004-2006
(contract)
ADMINISTRATIVE ASSISTANT
 Collaborated with new teaching assistants, coordinated setup of payroll, HR paperwork and
computer access to ensure a smooth transition into the University department.
 Organized administrative work for University departments and followed-up on assigned items.
 Coordinated calendars and meetings for Director and Department Heads.
Distinctive Events Inc. 2001-2004
EVENT PLANNER
 Coordinated and planned events for corporate functions such as retirement celebrations, golf
tournaments and VIP gala events.
T R A I N I N G
 Administrative Professionals Conference Toronto – April 2016
 Microsoft Word, PowerPoint, Excel, Outlook Fred Prior Seminars
 DT Max Database Software Deacur Worthington & Associates Ltd.
E D U C A T I O N
 Business Writing Course University of Toronto
 Executive Assistant Program Centennial College

3. JACQUIELINE E. MACKLIN 3
S P E C I A L P R O J E C T S
 Collaborated with executives to represent Hydro One Inc. in the "Canada loves New York" campaign
to raise funds and create awareness of the plight faced by people in New York City after 9/11. Each
participant on the campaign received a special thank you note from the White House.