Citixsys is a leading provider in the retail solutions segment, boasting over 4,000 SAP customers globally and a strong local presence in various regions. Their iVend Retail application offers comprehensive end-to-end retail management solutions integrated with SAP, including support for inventory management, sales, and reporting. The company emphasizes its robust delivery methodology and diverse service offerings tailored for retailers of all sizes.

1. N e w Yo r k | L o n d o n | S y d n e y | N e w D e l h i | P a n a m a | S i n g a p o r e
Making Agile Retailers

2. Agenda About CitiXsys
• Industry focus
• Global Presence
Retail Product Portfolio
• Retail Vertical
• Offerings
• Retail solution Offerings
• SAP Retail Services
• Delivery Methodology
• Support Services

3. CitiXsys Fast Facts
Over 4000 SAP customers globally
Over 550 Vertical Solution customers in 17 countries
Each office having sales & delivery capabilities (Local CitiXsys Employees)
Hundreds of partners globally
Leader in Retail/ distribution segment within SAP community

4. Retail Management
Fastest Growing Vertical
iVend Retail – A complete end-to-
end Retail Application
Seamless integration with SAP
Retail
SAP Certified Integration
Not just a Point Of Sale Solution

5. Local Presence – Globally Hundreds of
partners across
these regions
North America
4 offices EMEA
1 office
Southeast Asia
1 office
South Asia
3 office
Asia Pacific
3 offices
Latin America
2 office
USA | Canada | Mexico | Panama | UK | Singapore | Australia | India
Each office having sales & delivery capabilities

6. Few
customers • Supermarket processing • 77 Stores and 114 POS
• Supermarket processing 25,000 transactions per • Group of automotive
15,000 transactions per day aftermarket retail
day
• 59 Point of Sale suppliers
• 40+ Point of Sale Terminals
Terminals
• Supermarket; 80 POS • Education and gift • 2 Stores over 9 floors • Sporting goods
• 50,000 transactions a stores processing 50,000 • 22 POS and 22 stores
day • 50 Stores and 130 Point transaction per day on • 15,000 transactions in a
of Sale Terminals 95 POS day over several 15
• Supermarkets and minute intervals
department store over between hockey game
200 thousand SQ Feet breaks

7. Diverse Businesses, Diverse Locations
AutoExpress Inyange Industries
Largest suppliers of tyres, Leading food processing
wheels and related company in Rwanda
Kenya accessories Rwanda
TopGolf Cosper
Premium golf clubs and Distribution and Retail of
accessories high end cosmetics
Dominican
Indonesia
Republic

8. Offerings to Large
Retailers
iVend Retail Suite & SAP
Retail
Implementation & Roll
Outs
SAP Retail Support

9. Market for iVend Retail
XL > 500 Stores
L 200 – 500 Stores High-end Market
Mid-range Market
M 40 – 200 Stores
Low-end Market
M 8 – 40 Stores
S < 4 Stores
High End Market Mid Range Market Lower End Market
furnished by iVend Retail furnished by iVend Retail furnished by iVend Retail
on SAP Retail ERP 6.0 on SAP Business One Starter Pack

10. iVend Retail – Modules
iVend eStore
Enterprise Store
iVend Mobile
Retail
Enterprise Store POS
Analytics

11. Retail Solution Offering
iVend in Store Merchandise Management Wholesale
Store SAP Retail Sales
• In-store Inventory Management • Master data management • Pre Sales Activities
• Intra-Store inventory visibility • Assortment Management • Order Processing
• Local Procurements • Purchase order management • Shipping
• Physical Inventory • Allocations • Billing
• Goods Receipts • Pricing • Credit Management
• Stock Transfer • Forecasting and Replenishment • Free goods
• Quotation Management • Load build / investment buy • Rebates
• Order booking & fulfillment • Supply Chain Execution
• Layaway & fulfillment • Store management
• Sales ,Returns , Exchange • Inventory Management
• Promotions • Warehouse Management
• Period and Volume discounts • Financials (AP, GL, AR, Real Estate)
• Gift Card and Certificates
• Up-sells and Alternate items
• Customized labels and receipts
• Reason codes
• Loss of sale capturing
Add-ons • ASAP Methodology
Project • Best Practices
• Bar Code / Carton • iVend Loyalty
Automation / Methodology • Standard Blue Print Templates
Tags Management
Integration • RFID Integrations • iVend Mobile POS (Delivery Model • Blue Print with Simulated System View
• Mobile Integration • iVend eStore Onsite/Offshore)
• Reusable Libraries and Outputs

12. Solution Landscape – Model 1
Store Operations
Store 1
Head Office
iVend Enterprise Server
iVend Store iVend POS
Manager Station Terminal
Ethernet
Ethernet Internet
SAP PI
Server Store iVend POS
Server Terminal
Ethernet
Store 2
Ethernet
n Number of stores
Retail Store iVend POS
Server Terminal

13. Solution Landscape – Model 2
Store Operations
Store 1
Head Office
iVend Enterprise Server
iVend Store iVend POS
Manager Station Terminal
Ethernet
Ethernet Internet
SAP PI
Server Store iVend POS
Server Terminal
Ethernet
SAP
BI/POSDM Store 2
Ethernet
n Number of stores
Retail Store iVend POS
Server Terminal

14. Services
iVend SAP SAP
SAP PI SAP SAP
Retail Retail BASIS
POSDM BO/BI
ERP

15. Implementation Methodology – ASAP Roadmap
Project Business Final Go Live and
Preparation Blueprint
Realization
Preparation Support
Run SAP
The project is The project The solution is End users are The solution The
formally team gathers built and the trained; this is receives
initiated, and requirements integration the final check confirmation, operability
planning is well and conducts tested; before the ongoing of the
under way the conceptual performance cutover to the support is in
design of the tests are new system place, and the solution is
solution planned solution project is ensured
closing
An ROADMAP

16. Phase Details – Duration, Key Deliverables & Milestone
2 Weeks 5 Weeks 12 Weeks 3 Weeks 4 Weeks
Project Business Final Post Go-Live
Realization Project
Preparation Blueprint Prep. & Go Live Support
Team mobilization & Detailed Project Plan Blueprint Sign-off Completion of baseline & Completion of Data
Sign-off
Project Kick-off final configuration Migration, UAT (Go-Live)
• Project Charter • Business • Organizational • Data migration and • Post Live Review
Organization Change cutover
• Risk log and • Handover to Support
Structure Management
mitigation plan • End user training
• Presentation of the • Configuration and
• Identifying and • Installation and
solution to business confirmation
assigning resources commissioning of
process owner
• Final Configuration Production server
• Technical and
• A concise gap and confirmation
Physical • System management
analysis
Infrastructure setup • Developments – Volume & stress
for the team • Business process (Reports, Interfaces, testing
definition and sign Conversion,
• Project Kick-off • Post Implementation
off Enhancements &
meeting Support Plan
Forms)
• Quality check of
• Establish helpdesk
Blueprint phase • Establish
activities
authorization
concept • Quality check of
Final Preparation
• Testing, Data
phase
Preparation and
Training Plan
• Quality check of
Realization phase

17. OnSite/ Off-shore Delivery Model
Project Business Final Post Go-Live
Realization
Preparation Blueprint Prep. & Go Live Support
Onsite
• Resource deployment • Workshops • Gathering Information • Data migration and Cut • Response to business
over Activities critical issues
• Physical Infrastructure • Business / Power user • Change Management
discussions • End User Training • Hand shake with
• Preparing Functional
support organization
• Gap Analysis Specification • Commissioning of
Production Server • Project closure
• Business BluePrint • Verifying with business
activities
users • Quality check of Final
• System installation
Preparation
• User training
• Test cases approvals
• Gathering test data
• Coordination with
business users
• Integration testing
Offshore
• Project Charter • Understanding • System configuration • Support for system • KT documentation
discussions and administration
• Project Preparation • Technical specification • Resolution of support
blueprinting
/ developments • Quality check of Final issues
• Ramp-up the team
Preparation
• Test cases • Project Closure
• Resource Deployment
activities
• Testing
• Configuration
Documentation
• System administration

18. SAP Support Services
Support Services
Functional Services Technical Services
BASIS ABAP BI POSDM PI BO
Forms Reports Interface Customizations Enhancements
• Technical Development & • Onsite • Incident based
Enhancement • Offshore • Long term contract
• Testing • Combinations • T&M

19. Customer Support
24X7 support portal
E-mail, web based and remote access
support
24X5 level 3 support
Hierarchical Support Access (a partner
can see support tickets for all his
customers)

20. Quick Recap
1 CitiXsys Technologies – one of the largest SSP
2 Global Footprint
3 Certified Products & Solutions
4 Heavy focus on Retail Vertical
5 Comprehensive enablement program
6 Local support through LPEs and Global Support Portal

21. N e w Yo r k | L o n d o n | S y d n e y | N e w D e l h i | P a n a m a | S i n g a p o r e
Thank You
For more information:
sales@citixsys.com
www.citixsys.com