Today, Loyalty Programs are a norm in Retail business and also in non-consumer industries like trading, manufacturing and non-profit organizations. The need to be closer to the customers, understand their buying pattern and offering customers a value for their money has prompted these diverse industry segments to seriously think and deploy customer retention strategies.
iVend Loyalty, an application which is designed to significantly improve customer retention by bring them continuously back and at the same time aims to improve the customer satisfaction level. iVend Loyalty is currently integrated with iVend Retail and has capabilities to integrate with any Business Management or Retail application using the universal and platform neutral web services based APIs.
This presentation will highlight challenges faced by online advertising companies & directory search companies and how they can overcome same through an efficient business process system - as used in telecom domain.
This presentation will highlight challenges faced by online advertising companies & directory search companies and how they can overcome same through an efficient business process system - as used in telecom domain.
Increase Agility & ROI: BPM in Business Support SystemsSrikanth Minnam
Decrease the gap between Business and IT. And business users can modify business process execution on the fly in response to an external market force, be it an opportunity or threat.
Sysfore Retail (http://www.sysforeretail.com) is an open source based ERP solution built specifically for retailers. Its retail processes aligned easy to use GUI, based on open standards structure, makes it an ideal solution for retailers from a long term value realization perspective. Sysfore Retail is built to be quickly deployed to handle a range of retail operations. Sysfore Retail extends the Openbravo 3 opensource ERP platform, which provides for a reliable, cutting edge, scalable and open standards architecture, that is ready for the complex operational needs of a retail chain.
It supports:
* multiple suppliers & multiple costs for the same item
* multiple assortments based on store groups/ zones
* MRP, multiple price points
* variable pricing & promotions based on store groups/ price zones
* multiple types of promotions
* purchase order management, warehouse management, RTV
* multiple methods of replenishment, viz. min-max, store orders etc.
* store replenishment and returns, support DSD
* inventory visibility & stock counts at warehouse and store level
... and much more...
Sysfore Technologies (http://www.sysfore.com) is a leading enterprise solutions provider that specializes in web-based and open source technology platforms.
Rules, Rules, Rules: Proactively Automate Management of the Service Infrastru...Novell
This session is an introduction to building rules into service models. Rules enable you to manage the definitions of severity and priority and automated actions, such as notifications. These rules also enable you to proactively monitor and manage the service infrastructure in real time. The solution provides more than after-the-fact reporting on technology performance and availability; it provides a view into the current trajectory of service performance and into potential service breaches before they occur. This allows IT to apply the proper resources to the highest priority services as required.
The Novell solution also factors in multi-faceted rules and visualization. This allows you to prioritize performance against availability. An example of this would be raising awareness before an event that will affect performance while that service is still available. The Novell solution is a true "service" monitoring and management solution because of its ability to calendar business hours, and because use and demand are also factored in when calculating service awareness and breaches versus pure up/down availability. Finally, the session will discuss and demonstrate how these rules are configured; it will discuss best practices for configuring/defining, and the real-time multi-dimensional visualization of the service via the appropriate dashboards.
PROPOSAL FOR E-BUSINESS B2B AND B2C WEBSITE INTEGRATION SYSTEM
HISPLUS Systems Limited is an indigenous IT company. We specialize in the development and deployment of computer application programs, ERP, e-commerce, e-business, e-portals, allied sales and services, biometrics management and IT training.
Aim
To integrate e-business and e-commerce systems into Afro – Asia Industries Limited online portal.
Methodology
The code to use in building the website will be DHTML with PHP scripting having interactive database capability.
Goals and Objectives
1. A welcoming window that is easy to navigate if for first time users
2. Colours that match Afro Asia
3. Interactive capacity to do the following
a. Make enquiries { which we would respond to promptly}
b. Establish company product ranges and its availability
c. Establish the product prices
d. Make orders which can be approved on receipt of payments confirmation
e. Confirm loading day and time
f. Establish other support eg Transport {where customer does not have its own truck}
g. Enquire about employment and be able to submit CV's
h. Customers should be able to make payment direct to our bank account through VISA/V Pay, Verve/Interswitch, E Transact e.t.c., Cash, RTGS, and other form of electronic transfer
i. Where the internet is unavailable, customer can also pay via POS Terminals to be operated from our Office in Nnewi here before loading. This would remove the need to move cash from one Bank to the other with the attendant risk.
j. Customers should also be able to book, Pay and on confirmation of payment, the goods would be loaded and delivered to the customer at his/her cost but to his/her chosen location without coming to our factory
E-business and ecommerce Integration features.
The website contents accessible by user names and passwords will have the main menu as outlined below.
1. Payment gateways (Online Shopping)
2. E- business Home
3. Registration
4. Login
5. Sales Management
6. Inventory Management
7. Online Quotation system
8. Transport Management
9. Career Management
10. Search System
11. Desktop Integration System
12. Admin
a. Setup
b. Company Information
c. User Maintenance (Buyers, Suppliers, Agents, Company Users / Staff)
d. Role Permissions
e. Sales Types
f. Customer Types
g. Supplier Types
h. Payment Terms
i. Set Purchase Order Authorization levels
j. Payment Methods
k. Sales People / Areas
k. Content Management System / Maintenance
l. New Products Platform
m. Output setup
i. Printing
ii. SMS
iii. Email
13. Social Networking
a. Facebook
b. Twitter
c. LinkedIn
d. YouTube
e. Picasa
14. Search by
a. Basic / General
b. Index
c. Advanced
15. Browse by
a. Colour
b. Size
c. Model Number
d. Name
e. Weight
f. Unit of Measurement
g. Other attributes as defined by the administrator
16. Online Catalog System
17. POS Terminal Integration
3alphadataentry services offer complete solution for all type of data entry work.We specialize in data entry operations and guarantee highest quality & on time delivery at the least expensive prices.
Thank you for visiting our Slideshare site!
We love to hear from you. We welcome your enquiries and feedback.
Tel : +65 63977258
Email : Info@BlueOceanSys.com.sg
Increase Agility & ROI: BPM in Business Support SystemsSrikanth Minnam
Decrease the gap between Business and IT. And business users can modify business process execution on the fly in response to an external market force, be it an opportunity or threat.
Sysfore Retail (http://www.sysforeretail.com) is an open source based ERP solution built specifically for retailers. Its retail processes aligned easy to use GUI, based on open standards structure, makes it an ideal solution for retailers from a long term value realization perspective. Sysfore Retail is built to be quickly deployed to handle a range of retail operations. Sysfore Retail extends the Openbravo 3 opensource ERP platform, which provides for a reliable, cutting edge, scalable and open standards architecture, that is ready for the complex operational needs of a retail chain.
It supports:
* multiple suppliers & multiple costs for the same item
* multiple assortments based on store groups/ zones
* MRP, multiple price points
* variable pricing & promotions based on store groups/ price zones
* multiple types of promotions
* purchase order management, warehouse management, RTV
* multiple methods of replenishment, viz. min-max, store orders etc.
* store replenishment and returns, support DSD
* inventory visibility & stock counts at warehouse and store level
... and much more...
Sysfore Technologies (http://www.sysfore.com) is a leading enterprise solutions provider that specializes in web-based and open source technology platforms.
Rules, Rules, Rules: Proactively Automate Management of the Service Infrastru...Novell
This session is an introduction to building rules into service models. Rules enable you to manage the definitions of severity and priority and automated actions, such as notifications. These rules also enable you to proactively monitor and manage the service infrastructure in real time. The solution provides more than after-the-fact reporting on technology performance and availability; it provides a view into the current trajectory of service performance and into potential service breaches before they occur. This allows IT to apply the proper resources to the highest priority services as required.
The Novell solution also factors in multi-faceted rules and visualization. This allows you to prioritize performance against availability. An example of this would be raising awareness before an event that will affect performance while that service is still available. The Novell solution is a true "service" monitoring and management solution because of its ability to calendar business hours, and because use and demand are also factored in when calculating service awareness and breaches versus pure up/down availability. Finally, the session will discuss and demonstrate how these rules are configured; it will discuss best practices for configuring/defining, and the real-time multi-dimensional visualization of the service via the appropriate dashboards.
PROPOSAL FOR E-BUSINESS B2B AND B2C WEBSITE INTEGRATION SYSTEM
HISPLUS Systems Limited is an indigenous IT company. We specialize in the development and deployment of computer application programs, ERP, e-commerce, e-business, e-portals, allied sales and services, biometrics management and IT training.
Aim
To integrate e-business and e-commerce systems into Afro – Asia Industries Limited online portal.
Methodology
The code to use in building the website will be DHTML with PHP scripting having interactive database capability.
Goals and Objectives
1. A welcoming window that is easy to navigate if for first time users
2. Colours that match Afro Asia
3. Interactive capacity to do the following
a. Make enquiries { which we would respond to promptly}
b. Establish company product ranges and its availability
c. Establish the product prices
d. Make orders which can be approved on receipt of payments confirmation
e. Confirm loading day and time
f. Establish other support eg Transport {where customer does not have its own truck}
g. Enquire about employment and be able to submit CV's
h. Customers should be able to make payment direct to our bank account through VISA/V Pay, Verve/Interswitch, E Transact e.t.c., Cash, RTGS, and other form of electronic transfer
i. Where the internet is unavailable, customer can also pay via POS Terminals to be operated from our Office in Nnewi here before loading. This would remove the need to move cash from one Bank to the other with the attendant risk.
j. Customers should also be able to book, Pay and on confirmation of payment, the goods would be loaded and delivered to the customer at his/her cost but to his/her chosen location without coming to our factory
E-business and ecommerce Integration features.
The website contents accessible by user names and passwords will have the main menu as outlined below.
1. Payment gateways (Online Shopping)
2. E- business Home
3. Registration
4. Login
5. Sales Management
6. Inventory Management
7. Online Quotation system
8. Transport Management
9. Career Management
10. Search System
11. Desktop Integration System
12. Admin
a. Setup
b. Company Information
c. User Maintenance (Buyers, Suppliers, Agents, Company Users / Staff)
d. Role Permissions
e. Sales Types
f. Customer Types
g. Supplier Types
h. Payment Terms
i. Set Purchase Order Authorization levels
j. Payment Methods
k. Sales People / Areas
k. Content Management System / Maintenance
l. New Products Platform
m. Output setup
i. Printing
ii. SMS
iii. Email
13. Social Networking
a. Facebook
b. Twitter
c. LinkedIn
d. YouTube
e. Picasa
14. Search by
a. Basic / General
b. Index
c. Advanced
15. Browse by
a. Colour
b. Size
c. Model Number
d. Name
e. Weight
f. Unit of Measurement
g. Other attributes as defined by the administrator
16. Online Catalog System
17. POS Terminal Integration
3alphadataentry services offer complete solution for all type of data entry work.We specialize in data entry operations and guarantee highest quality & on time delivery at the least expensive prices.
Thank you for visiting our Slideshare site!
We love to hear from you. We welcome your enquiries and feedback.
Tel : +65 63977258
Email : Info@BlueOceanSys.com.sg
Learn how collaboration solutions from SAP help people and companies make better decisions and exchange data, information, and ideas more efficiently. Hear how two companies used the cloud to build secure, collaborative foundations that help them grow and scale quickly. For the full replay please visit http://www.sapvirtualevents.com/sapphirenow/sessiondetails.aspx?sId=2246
Speed to Deployment: Implement Instant and Pop-up Networks Using Flexible 3G/...CradlePoint
3G/4G mobile broadband connectivity enables enterprises to do business anywhere a cellular signal is available. While instant and pop-up networks can facilitate innovative merchandising and customer engagement opportunities, there are many pitfalls and obstacles to successful implementation. This webinar will address the business case for pursuing instant and pop-up networks while considering technology implementation strategies and rapid-deployment solutions for connecting these networks with mission-critical applications and the cloud
Welcome to the next level of ecommerce capabilities in our latest release version 6.5 of the Digital Commerce Engine™ software. In this webinar we will discuss some of the key highlights including our fully integrated subscription and billing management, advancements to our Digital Commerce API™.
10 Great Reasons to Choose Sage Peachtree Quantummlmannozzi
Sage Peachtree Quantum is the ultimate, high-performance accounting solution for small businesses that are pushing the limits of their current accounting solution, but are not yet ready to move to a mid-market solution. Or they may be overwhelmed by their existing mid-market solution and need to move downstream but certainly don’t want to sacrifice speed, capacity or performance.
If you’re faced with the need for a more robust solution, job management, inventory management, or more customized reporting then Sage Peachtree Quantum is the smart choice for your business.
Integration in Retail - Presentation for 2 ME Retail IT Summit in DubaiDarko Pavic
Integration in Retail IT environment is crucial subject. Supplay chain, POS, Customer Loyalty, Self-Service …. but also very specific retail hardware like scales, price checkers, people counting …. and all of them have to be integrated. This is not easy taks at all. But there are solutions which can make the life easier.
If you like you can follow or contact me at Twitter @PavicDarko
This Document contains the Case Study of SURE! Unified Communications. SURE! is a Magnaquest product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
Learn how PowerTrade can assist you in managing more accounts in less time by automating the most time consuming tasks typically associated with portfolio rebalancing and trade execution.
Similar to iVend Loyalty - Loyalty Management System (20)
Learn 6 ways to Succeed in Retail with this eBook.
An integrated platform equips the retailers to manage their businesses in an effective and efficient manner by providing
cohesive, consistent and relevant information. It makes the task of keeping track of all the transactions much easier. An integrated retail solution allows automatic recording of the transactions in real-time environment. They have become indispensable tools to survive and increase profitability not only for the Mid Market Retailer but also for a large multinational retail organization. The major competitive benefits of using an Integrated Retail Management System in the
modern day retail are covered in this eBook.
iView - Business Intelligence for SAP Business One is a set of pre-packaged, shrink wrapped Business Intelligence dashboards which seamlessly plug into SAP Business One
Annual Support & Maintenance service helps you keep your system up-to-date and running at peak efficiency.
By providing convenient access to Documentation, How Tos, Videos, and World-Class Technical Support, CitiXsys Annual Support & Maintenance service offers much more than the industry-typical service agreement, covering all your service requirements in one single complete and expedient package.
iCharge processes credit card information between sales transaction in SAP Business One and payment processor service that obtains authorization information needed to approve the transaction. iCharge seamlessly integrates with SAP Business One and exponentially enhances the normal credit card transaction feature available.
Nagreeka Group is a leading Indian manufacturer and exporter of cotton yarn, knitted fabrics, aluminium converted products such as cable wrap polyal tapes, polyester tapes/Laminates and heat shrink wrap around sleeves/jointing kits. It has a turnover of over 12.03 million.
Nagreeka has won numerous awards for out standing export performance. With state-of-the-art machinery and a commitment to customer satisfaction, Nagreeka is ideally suited for supplying world class quality goods.
Nagreeka Exports Ltd. (NEL) is a 100% export oriented unit (EOU) and caters to the requirement of its valued customer. NEL has set up its own manufacturing facilities cotton yarn and knitted fabrics. NEL has the rare distinction of winning the President's award for outstanding export performance and also the Cotton Textile Export Promotion Council award for the exports to non quota countries.
Nagreeka Foils Ltd. (NFL) is an established manufacturer of aluminum foil laminates. Its main products are plastic clad metal tapes for Cable wrapping i.e. plastic clad Aluminum, Steel & Stainless steel tapes used in jelly filled telephonic cables, optic fiber cables, coaxial & copper pair cables.
Inventory Pro (Spanish) for Sap Business One - Product Brochure - Latin AmericasCitiXsys Technologies
Inventory Pro is a warehouse management application from CitiXsys. It is tightly integrated with SAP Business One and enables users to effectively manage inventory across the organization. Increased automation and item tracking capabilities in Inventory Pro helps improve inventory accuracy and provides the ability to manage stock on hand with customer demand.
Inventory Pro enhances the core SAP Business One inventory management capabilities, extending the following functionalities:
Multiple Units of Measure
Available to Promise (ATP)
Bin Management
Inventory Allocation
Warehouse operations with RF Handheld devices
Integration with shipping carriers
iVend Retail (Spanish) for Sap Business One - Product Brochure - Latin AmericasCitiXsys Technologies
iVend al por menor es un extremo a otro Retail Management Solution para mediados de mercado al por menor de la tienda de la cadena empresas que cubren todos los aspectos de comercio al por menor que van desde las funciones de Jefe de Oficina de Back Office de la tienda y las operaciones de puntos de venta. rico con una profunda integración con SAP Business One, la aplicación es escalable desde la operación de una sola tienda minorista de especialidades para la actividad minorista de haber cientos de tiendas en zonas geográficas de características.
iVend Retail (French) for Sap Business One - Product Brochure - France/ CanadaCitiXsys Technologies
iVend Retail is an end to end Retail Management Solution for mid-market Retail Store Chain companies covering all aspects of Retail Business ranging from Head Office functions to Back Office Store and POS operations. Feature rich with deep integration with SAP Business One, the application is scalable from a single store specialty retail operation to retail operations having hundreds of stores spanning geographies.
iVend Retail is an end to end Retail Management Solution for mid-market Retail Store Chain companies covering all aspects of Retail Business ranging from Head Office functions to Back Office Store and POS operations. Feature rich with deep integration with SAP Business One, the application is scalable from a single store specialty retail operation to retail operations having hundreds of stores spanning geographies.
Discover How InterCompany Solution Enables Financial Data Consolidation, Inter Divisional Transactions, Sharing of Data & provides Business Insight for SAP Business One.
Growing organizations that control more than one legal business entity are sometimes faced with the challenge of how to share data between partner companies. The need for homogeneous and harmonized standardized processes that can create visibility across partner companies and operations is often a daunting task for companies. A greater concern is the need to improve control and collaboration across all partner companies. InterCompany helps address these needs and more.
The solution uses B1i technology which is the integration platform from SAP for the small and growing enterprises with SAP Business One as the enterprise system.
InterCompany's design allows it to be seamlessly deployed across multiple instances of SAP Business One which are geographically dispersed.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
3. • Loyalty Management
Agenda
• iVend Loyalty Architecture
• iVend loyalty- Feature Set
• Why Loyalty
• Business Challenges
• Business Benefits
• Roadmap Ahead
• Licensing
• CitiXsys Fast Facts
• Global Footprint
4. Loyalty Management
One of the top 3 iVend Loyalty – Seamless SAP certified More than just a
focus areas of a complete end- integration with solution loyalty
Retailers today to-end loyalty SAP application
application
5. Overview
Enterprise
Loyalty Server
Store Operations
LAN
Store 1
Typically spread across
Head Office different geographical
iVend Enterprise Server locations
• Head Office
iVend Store Loyalty Store iVend POS • Store
Manager Station Server Terminal • Multiple clients at store
LAN
LAN
Card based licensing
• Annual & Recurring for
Internet cards
• One time setup fee for
iVend Store Loyalty Store iVend POS application
Server Server Terminal
SAP Business One Server
Loyalty Stores connected
• SAP Business One
Server
Store 2 to HO over the Internet
• SAP Retail with/
without POSDM LAN Loyalty Enterprise
• SAP ERP (ECC 6.0) connected to iVend
n Number of stores
• iVend APIs for 3rd Enterprise
iVend Store Loyalty Store iVend POS
party integrations Server Server Terminal
• Loyalty APIs for 3rd
party integrations
6. Application Features
Global Settings Wizard
• Conflict Resolution Setup
− The Conflict Resolution Hierarchy Setup allows
the manager to combine Criteria Groups and
Tender Types to create an hierarchy that is used
by the Points Award engine to find loyalty plans
in the defined order
− Conflict Resolution Methods are used to resolve
conflicts when multiple plans are awarding
points on one or more transaction line items.
• Plan Definition Basis Setup
− Loyalty allows two types of plans to be created
in the system
› On Every Transaction Plans – These are plans that
award points as soon as a transaction occurs at
POS
› Cumulative Plans – These are plans that award
points on historical transactions
7. Application Features
Loyalty Management Features
• Loyalty Plan Management (contd.)
− Each loyalty plan can be configured to apply on
selected stores and on Special days such as
Customer Anniversaries, public holidays, festivals
etc,
− The plan also provide options to exclude items
on discounts, price
overrides, promotions, layaways etc.
− Extensive combination of criteria such as
Items, Item Groups, Customer Codes, Customer
Groups, Slabs and Tenders Types can be
configured to achieve even the most complex
type of plans.
− The plans award rewards in a hybrid mode, i.e.
while one line item can award points, the other
can award currency thus providing complete
flexibility to the user.
8. Application Features
Loyalty Reports
Predefined Reports
• Loyalty ships with some predefined reports which are:
− Points Spread by Geography
− Points Spread by Slab
− Slab Transition Report by Date
− Points Expired Report by Date
− Points Redeemed / Points Allocated Comparison Report
− Promotion Effectiveness Report by Store
− Points Earned/Redeemed Report by Store
− Points Journal by Customer
• While some are plain tabular reports, others allow drill
down capabilities and generate charts for better analysis
9. Why Loyalty
To develop relationships
with the customers by
offering two benefits
Financial benefits that increase
the customer’s satisfaction
Social benefits that increase the
retailer’s social experience with the
customer
10. Retailers Perspective – Why
Loyalty
Customer’s buying decision is 30% rational
and 70% emotional according to behavioral
economists.
It’s the emotional side of the decision-
making process that creates –
• Connected
• Passionate
• Engaged customers
80% of people don’t complain – they simply
take their business elsewhere.
11. Business Challenges
• Not able to analyze and determine satisfaction, engagement &
Loyalty
• Ascertain factors that drive customer Purchases
• No medium to increase awareness among clients
• Retention of customers (It costs 10x more to attract a new customer )
• Increase the spending of existing customers
• Shift spending to higher margin products
• Improve the natural churn rate of customers
• Identification of profitable customers
12. Solution- iVend Loyalty
Exclusive slab definition for various
Engage with your customers, reward
types of customers like Silver, Gold &
them on repeat footfalls
Platinum
Customizable exclusion rules to
Excluding discounted
improvise non discounted items, item
products in a loyalty
groups etc.
schemes with six
exclusion rules including
iVend Loyalty supports creation of
promotions, discount Membership group for allocation of corporate
override, layaway etc. benefits with audit log functionality
13. Business Benefits
Increasing sales – from the same customer at the same store
Customer loves
the store
Customer loves Customer needs
the benefit and another product
eventually the
product
Customer buys Increasing customer Customer returns
the product intent to return to the store for
more benefits
improves financial
result
14. Business Benefits- iVend loyalty
• Acknowledge the Customer – Instant • Interact with your customer more while they
Gratification redeem their loyalty points at POS
• Know the Choices, Preferences and Spending • Engage while educating customers, ways to
Patterns earn more points
• Follow Up with the Customer • Listen the Most When you Least Want To -
• Retain the customer – Ultimate benefit Feedback
• More business with cross sell / up sell • Follow up with new loyalty offers & schemes
• Allow customers to earn points on each • Identify the regular customers and reward them
purchase with additional discounts/benefits
Just a small percentage of customers account for a high percentage of profit.
Loyal customers spend twice as much as irregular shoppers
• Improved customer communication • Improvement in the supply chain efficiency
• Ability to track and monitor shopping habits • Customer loyalty is vertical independent
• Improved promotional activity with • Ability to influence customer behavior
focused & targeted campaigns
15. CitiXsys Fast Facts
Over 4000 SAP customers globally
Over 550 Vertical Solution customers in 17 countries
Each office having sales & delivery capabilities (Local CitiXsys Employees)
Hundreds of partners globally
Leader in Retail/ distribution segment within SAP community
16. Global Footprint
USA - New York USA - Chicago USA - New Hampshire Canada - Toronto
Rockefeller Center, 7th Floor, The Merc, West Loop, 22nd Floor 30 264 South River Road, Suite 544, 2425 Matheson Blvd. 8th Floor,
1230 Avenue of the Americas, South Wacker Drive Bedford NH 03110 Mississauga ON L4W 5K4
New York NY 10020 Chicago, IL 60606 USA CANADA
USA USA T: 1 347 768 8743 T: 1 905 361 2886
T: 1 212 745 1365 T: 1 630 359 5956 F: 1 646 349 3441
F: 1 630 303 9706 E: newhampshire [at] citixsys.com
F: 1 905 361 6401
F: 1 212 618 6309
E: newyork [at] citixsys.com E: chicago [at] citixsys.com E: toronto [at] citixsys.com
India - New Delhi
Mexico - Guadalajara UK - London A-24/5, MCIE India - New Delhi
InterContinental Plaza Del Sol, Lakeside House, 1 Furzeground Mathura Road Level 2, Elegance, Mathura
Avenida Moctezuma 3515, Esq. Way, Stockley Park, Uxbridge UB11 New Delhi 110044 Road, Jasola, New Delhi 110025
López Mateos Sur, Edificio Astral 1BD India INDIA
Plaza, Guadalajara, UNITED KINGDOM T: 91 11 4269 6666 M: 91 9560022735
T: 1 55 8421 9659 T: 44 207 193 5607 F: 91 11 4269 6600 E: newdelhi [at] citixsys.com
E: mexico [at] citixsys.com F: 44 207 681 1016 E: newdelhi [at] citixsys.com
E: london [at] citixsys.com Panama - Panama City
Australia - Sydney Australia - Perth World Trade Center, 53rd Street,
Tower 2, Level 20, 201 Sussex Australia - Melbourne Level 29, Forrest Centre, 221 St Marbella, 1st Floor, Commercial
Street, Sydney NSW 2000 Level 27, 525 Collins Street, Rialto Georges Tce, Perth WA 6000 Area, Panama City, P.O. Box
AUSTRALIA South Tower, Melbourne 3000 AUSTRALIA 0832-0588
T: 61 2 9006 1616 AUSTRALIA T: 61 8 9288 0662 T: 1 630 359 5956
F: 61 2 9006 1515 T: 61 3 9935 2916 F: 61 8 9481 3177 F: 1 630 303 9706
E: sydney [at] citixsys.com F: 61 3 9935 2750 E: perth [at] citixsys.com E: panama [at] citixsys.com
E: melbourne [at] citixsys.com
South East Asia- Singapore
3 Temasek Avenue, Centennial
Towers, Level 21,
Singapore 039190
T: 65 6549 7417
F: 65 6549 7001
E: singapore [at] citixsys.com
17. N e w Yo r k | M e x i c o | L o n d o n | S y d n e y | N e w D e l h i | P a n a m a | S i n g a p o r e
Thank You
For more information:
marketing@citixsys.com
www.citixsys.com