The document provides an introduction to the retail industry. It defines retailing as activities involved in selling goods or services to the final consumer for personal use. It discusses the evolution of retail from early barter systems and traditional formats like village markets to modern formats including convenience stores, supermarkets, shopping malls, and non-store formats like e-commerce. It also covers retail operations, formats based on ownership and strategy, key performance indicators for retail operations, and considerations for different customer segments.
Every time you enter a retail store, your shopping experience has been extensively planned, from the items you see for sale to the layout and design of the store. Many times these decisions are made by someone working in retail operations, or the area of retail concerned with the day-to-day functions of stores
Every time you enter a retail store, your shopping experience has been extensively planned, from the items you see for sale to the layout and design of the store. Many times these decisions are made by someone working in retail operations, or the area of retail concerned with the day-to-day functions of stores
Retail Store Design, Functions/ Responsibilities of Store Manager, Retail Store Objectives, Principles of Retail Store Design, Types of Layout, Signage and Graphics, Feature Areas, Space Management, Tools used for positioning of items
ICS Retail Suite covers everything from POS to Back Office to Head Office operations; automating the entire operations, virtually eliminating paper work.It allows the management team at the Head Office to have complete control over data at the stores
Our retail setup can scale up to a complex multi-store environment with complete integration with your day to day business operations.
Get to know more about Retail Suite here: http://www.ics.com.ph/retailsuite/
=============================================
For more information about Retail Suite:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
Retail Store Locations - Retail Management'Nipun Jain'
About, how-to, processes, decision criteria, etc on picking a Retail Store Location.
Useful for students and professionals, with inclination towards Retail.
Technologies: Use of Technologies in retailing - Electronic Data Interchange (EDI), Radio Frequency Identification (RFI), Data Base Management system, E-Retailing: Formats, Challenges, Green Retailing Concept, Importance of Green Retailing.
ICS Retail Suite covers everything from POS to Back Office to Head Office operations; automating the entire operations, virtually eliminating paper work.It allows the management team at the Head Office to have complete control over data at the stores
Our retail setup can scale up to a complex multi-store environment with complete integration with your day to day business operations.
Get to know more about Retail Suite here: http://www.ics.com.ph/retailsuite/
=============================================
For more information about Retail Suite:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
Theories of retailing, theories of retail development,
Retail Life Cycle, Environmental Theory, Cyclical Theory - Wheel of retailing, phases of retail development, Accordion theory
Retail Store Design, Functions/ Responsibilities of Store Manager, Retail Store Objectives, Principles of Retail Store Design, Types of Layout, Signage and Graphics, Feature Areas, Space Management, Tools used for positioning of items
ICS Retail Suite covers everything from POS to Back Office to Head Office operations; automating the entire operations, virtually eliminating paper work.It allows the management team at the Head Office to have complete control over data at the stores
Our retail setup can scale up to a complex multi-store environment with complete integration with your day to day business operations.
Get to know more about Retail Suite here: http://www.ics.com.ph/retailsuite/
=============================================
For more information about Retail Suite:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
Retail Store Locations - Retail Management'Nipun Jain'
About, how-to, processes, decision criteria, etc on picking a Retail Store Location.
Useful for students and professionals, with inclination towards Retail.
Technologies: Use of Technologies in retailing - Electronic Data Interchange (EDI), Radio Frequency Identification (RFI), Data Base Management system, E-Retailing: Formats, Challenges, Green Retailing Concept, Importance of Green Retailing.
ICS Retail Suite covers everything from POS to Back Office to Head Office operations; automating the entire operations, virtually eliminating paper work.It allows the management team at the Head Office to have complete control over data at the stores
Our retail setup can scale up to a complex multi-store environment with complete integration with your day to day business operations.
Get to know more about Retail Suite here: http://www.ics.com.ph/retailsuite/
=============================================
For more information about Retail Suite:
Integrated Computer Systems, Inc.
3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines
Tel: (+63 2) 744 3000 • 727 3801
Fax: (+63 2) 721 4502 • 621 9464
Email: info@ics.com.ph
Website: http://www.ics.com.ph
Theories of retailing, theories of retail development,
Retail Life Cycle, Environmental Theory, Cyclical Theory - Wheel of retailing, phases of retail development, Accordion theory
Channel institutions retailing
What is Retailing?
Functions of Retailers
How do Customers Decide on a Retailer?
Kinds of Retailers
Retailing Scene - Global
The Indian Retail Scene
Organized Retail - Features
FDI in Retail in India
Trade / Retail Format
Retail Strategy
Product Differentiation
Retail Performance Measures
Franchising
Benefits to Franchisee
Retailing on the Internet
Retailing from three different perspectives, Characteristics, Activities performed by Retailers, Organized Retail Trade, Advantages of organized retail, Types of Retailing, Store & Non-Store Retailing, Internet Retailing, Catalog Retailing (Mail-order retailing), Direct Selling (door-to-door retailing), Tele Selling, TV Home Shopping, Vending Machines (Automatic Retailing), Retail Formats, On the basis of Merchandise Offered or Store Strategy Mix, Super Market, Hyper Market, Shopping Mall, Form of Ownership, Independent, Retal, Franchising, Leased Department, Co-Operative Outlet
Leading Inventory Innovations Within Multi-Channel RetailDwight Hill
Merchandise availability continues to be one of the most important challenges within retailers today. As the customer is demanding retailers provide a consistent experience across all channels, retailers are forced to innovate and redefine how merchandise is distributed to customers in an omni-channel or digitally converging world. This presentation explores specific areas of inventory management, including planning, visibility, and how the lines are blurring between e-commerce and brick & mortar. Within are tenets that outline best practices, and a group of retailers that stand out as harbingers of the future of inventory management.
Meaning of Market, Marketing, Scope of Marketing Management, Difference between marketing & selling, Retail marketing, retail organisation, store and non-store retailing.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
4. Breaking Bulk
Selling to End Consumer ( Customer ) ?
Is it only Goods ?
Holding Inventory
Giving CX
Convenience
5. “Retailing includes all the activities involved in selling goods or services to the final consumes, for personal, non-business use. “
- Philip Kotler
12. Classification of Retail Format
Retail
Format
Ownership
Operation
Strategy
Independent
Co-operative
Corporate Chains
Franchise
Store Based
Non - Store Based
Product Retail
Service Retail
Location
Based
14. Weekly Markets
Village Fairs
Melas
Convenience Stores
Mom and Pop/Kiranas
Hawkers
Janata Bazaar
Khadi Stores
Other Cooperatives
Exclusive Brand Outlets
Hyper/Super Markets
Department Stores
Shopping Malls
Traditional/Pervasive
Reach
Government/ NGO
Supported
Historic/Rural
Reach
Modern Formats/
International
Source of getting basic
needs & Entertainment
Neighborhood
Stores/Convenience Availability/ Low Costs / Distribution Shopping
Experience/Efficiency
Traditional operation
system.
Producers
themselves or
family/friends as
traders
Single man run, with no
authority to staff .
Owners & relatives with a
few sales helper.
Personal relationship with
customers.
Bureaucratic set-up
Employed by Govt. – lack of
knowledge/ skill
Employed for a lifetime by
Govt.
Lack of service orientation
Lack of technology in
operation
Only 2% of the industry organized. Still
98% has potential
Professional run with operational
standardization.
Various retail formats operational with
growing competition
Retail emerging as a career oriented
industry
Employment of young, enthusiastic
educated staff
‘Customer Service’ the focus
Technology oriented
Barter System
Exchange of goods or
services
Evolution of Indian Market
15. Retail Format – Ownership
Co-Operative
Independent
Corporate
Chains
Franchise
Small/ big single owner retailers
Eg – Neighbourhood kirana store
Formed by group of people with a cause
Eg - Amul
Large corporate houses
Eg. – Madura Garments
Contractual agreement between franchise & franchisor to conduct
business
Eg –Turtle Stores
16. Retail Format – Operations Strategy
• The format is dependent on operations strategy of the company in terms of :
Size & location of the store
Merchandise mix
Positioning & pricing
Brick & Mortar or Click & mortar strategy
Target Audience
Services offered
18. Store Based - Modern Formats
Convenience Store
Hypermarkets
Supermarkets
Exclusive Brand Outlet
Boutique
Multi Brand OutletMalls
Departmental
Store
19. Modern Formats – Non-Store Based
E-Tailing Tele shoppe Catalogue
Direct Marketing
32. Retail Operations involves managing the day-to-day functions of retail
establishments .
Retail Operations professionals manage retail establishments on a daily basis,
and are responsible for maximizing store profits – For the regions and for the
geographies
33. Component Of Retail Ops
• STORE OPS
• BD
• LOCATION
• CAT / SUB CAT
• PLANNING
• MIS
• LOGISTICS ?
34. Components of Store Ops
• ADMIN
• VM
• IT
• HR
• SECURITY
• MERCHANDISING
• MAINT.
• POS/CHECK OUT
• INV.
•SALES
35. Important Aspects of store operations
• CUSTOMER SERVICE
• Leads to Loyalty
• ON SHELF AVAILABILITY
• Revenue
• IN STORE PROCESSES
• Reduce Costs
• STAFF PLANNING
• STAFF MOTIVATION
37. Store Manager Role
• Responsibilities of a store manager may include:
• Human Resources, specifically: recruiting, hiring, training and
development, performance management, payroll, and schedule
workplace scheduling
• Store business operations, including managing profit and loss, facility
management, safety and security, loss prevention (also called shrink),
and banking
• Product management, including ordering, receiving, price changes,
handling damaged products, and returns
• Team Development, facilitating staff learning and development
• Problem solving, handling unusual circumstances
38. Customer Entry
• Approach
• Parking
• Valet
• Greeting
• Store Directory
• VM
• Signages
• Baggage Counter
• Walk In
• Entries
41. Operations
• Contact initiated by an employee increases
likelihood a shopper will buy something
• The most important factor in determining a
shopper’s opinion of the service he receives is
waiting time
• Adding sound, light and color to the register area
can ease customers from the anxiety of the financial
transaction
42. Customer Segments
• When shopping, men:
• Move faster, spend less time looking
• Look at price tags less often and can be more easily upgraded to a
more expensive item
• Get a thrill from the experience of paying
• Hate asking for directions
43. Customer Segments
• When shopping, women:
• Spend more money when shopping with other women
• Are more demanding of the shopping environment
• Older shoppers:
• Must have easy to read signs
• See a lot more black, white and red, and a lot less of other colors
• Need brightly lit stores
44. Customer Segments
• Children
• If stores are not child friendly, parents will be deterred to enter
• Make merchandise reachable
• Childproof the store
• Be able to divert the attention of a restless child
• Design a good area for children
• Generation X
• Are attracted to the specialty-store environment if the merchandise is
up-to-date
46. RETAIL KPI
• Sales/Square Feet
• Sales/Employee
• Inv. Shrinkage/sales
• AverageTransaction (sales/# of transactions)
• Items PerTicket (total items sold/total transactions)
• Conversion Rate (total transactions/total traffic)
• Total Sales
• Sales compared to last year (or any other period)
• Wage Cost
• Average Sale per Customer/Transaction
47. RETAIL KPI
Sales per Hour (for store or associate) – selling hours / labor hours only:
• Sales Per Hour
• Average Sale
• InventoryTurn
• Average Gross Margin
• Customers per day/week
• Items per customer
48. RETAIL KPI
• Sales compared to last year (or any other period):
• Sales per Square Foot:
• Wage Cost:
• Average Sale per Customer/Transaction:
• Units per Customer/Transaction:
• Conversion rate:
• Sales per Hour (for store or associate) – selling hours only:
• Sales per Hour (for store or associate) – total labor hours:
• Time Spent in the Store
CONTENT
1. INTRODUCTION TO RETAILING (CONCEPT,TYPES OF RETAILERS, RETAIL FORMATS,RETAIL MIX AND RETAIL STRATEGY)
2. KEY ELEMENTS OF STORE OPERATIONS AND MANAGING TOUCH POINTS
3. ROLE OF A STORE MANAGER, STORE DESIGN AND LAYOUTS,VISUAL MERCHANDISING
4. MERCHANDISING CONCEPT, CPFR, PRIVATE LABELS