Culture has a tremendous impact on people and organisations, and it is up to you to make sure that this impact is positive. You simply cannot escape culture; it is a part of each and everyone of us. Every nation and every organization has its own unique culture. The members of itim help you optimise your operations in a diverse world.

1. Recommended Commercial
Partner of Geert Hofstede
ENABLING GLOBAL EFFECTIVENESS
CulturalSolution
provider

2. GLOBAL EFFECTIVENESS
THROUGH CULTURAL
TRANSFORMATION
In our 29 years of business we have assisted over 5000 organisations and tens of
thousands of individuals in incorporating cultural thinking into their management
repertoire.
Every year we assist over 200 organisations in using cultural know-how to:
++ Manage their workforce better,
++ Successfully select and enter new markets
++ Integrate acquired businesses and know-how
++ Prepare for change.
We do this with our highly skilled and motivated network of accredited itim
Consultants. In addition, due to our global presence, you can build on our ability to
support you wherever you go with both our specialised in-depth knowledge of your
business and local market and adaptation strategies.
We enable you to go beyond national cultural awareness, measure the impact of
organisational culture and visualise the role culture has in helping or hindering your
business.
For those of you who are interested in a global work field after corporate life, we
offer an inspiring global network where you can utilise what you have learned as an
accredited practitioner.
Contact us today for a free introductory meeting or visit the www.itim.org and www.
geert-hofstede.com webpages for more information.
With kind regards,
Egbert Schram
Managing Director
itim International
Performance depends on the fit
between strategy and culture. First
you need to know where you want to
go, but where you want to go has to
fit with your culture.
Itim International is my preferred
partner for enabling your organisation
to use culture as a business enabler
Professor Geert Hofstede
“
“
Recommended Commercial
Partner of Geert Hofstede

3. Is everything going well in your organisation?
Recommended commercial partner of
Professor Geert Hofstede

4. Organisational Culture
Intercultural Management
Are you truly capitalising on the cultural
diversity in your organisation?
75% of mergers fail due to cultural differences.
Do you want your acquisitions to work?
TAKE CULTURE
INTO
CONSIDERATION

5. CULTURE AS A STRATEGIC ASSET
Culturehasatremendousimpactonpeopleandorganisations,and
it is up to you to make sure that this impact is positive.You simply
cannot escape culture; it is a part of each and everyone of us. Every
nationandeveryorganisation hasitsownuniqueculture.
SOPHISTICATED TOOLS
With our unique tools, the result of more than 29 years of ongoing
researchandexperience,itimInternationalwillincreasetheefficacy
of your organisation by giving its members the ability to adapt and
effectivelydealwithchallenginginterculturalsituations.
OUR NETWORK OF CERTIFIED CONSULTANTS
The members of our network help you optimise your operations
in a diverse world. Itim International Consultants are trained and
certifiedbytheHofstedeCentreand areaccomplishedprofessionals
in their respective fields, including, but not limited to: marketing,
HR,communications,salesandmanagement.
Wehelpcompaniesthroughchallenges,forexample,byoptimising
offshoring, facilitating mergers and acquisitions, and in dealing
with intercultural management from legal, marketing and business
perspectives.
WHAT WE BELIEVE IN
ITIM INTERNATIONAL
Train the members
of your organisation
in recognising and
understanding cultural
situations and give them
the tools to deal with
them effectively.
Towards an optimised
organisation
Apply
Attune
Integrate
sensitise
build
competence
align strategy
Inventory of national culture, organisational
culture and individual competence.

6. itim International, Experts in National and Organisational Culture
Australia, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, Finland,
France, Germany, Greenland, India, Italy, Japan, Mexico, Netherlands,
Norway, Poland, Portugal, Russia, Slovakia, South Africa, South Korea, Spain,
Sweden, Switzerland,Turkey, United Arab Emirates, United Kingdom, United
States and more to come
Cultural Dimensions: Hofstede 6-D Model
Cultural Dimensions represent independent
preferences for one state of affairs over others that
distinguish countries (rather than individuals) from
each other.
Culture Clusters and Diagrams
Descriptive combination of the relative values
across the first four dimensions.
Cultural Compass
Survey assessing your cultural preferences based
on Hofstede’s 6-D Model. Makes you aware of
potential cultural pitfalls and increases your
effectiveness in dealing with people from a chosen
country. Available as a web-survey or mobile
application.
Our fully integrated tool helps you achieve your
organisationaltargetsbyaligningyourorganisational
culturewithyourstrategy,basedonHofstede’sModel
on Organisational Culture and Change, it consists of:
Quick Scan
Measures your organisational culture with an
online survey from a selection of members of your
organisation.
Levers for Change
Provides concrete suggestions for indirect
organisational change to help you move from your
current culture to your optimal culture.
Executive Match 360
Assessesthemanagementteamofyourorganisation
to make sure the culture of the management team
supports your strategy.
Hofstede Multi-focus Model
INTERCULTURAL MANAGEMENT TOOLSORGANISATIONAL CULTURE TOOLS
LOCALOFFICESIN: ITIM INTERNATIONAL TOOLS
CULTURAL SERVICE IN ORGANISATIONAL CULTURE AND INTERCULTURAL MANAGEMENT
From who you are towards who you want to be

7. “ “Utilise cultural competence to
turn your organisation’s increased
diversityintoastrategicadvantage.
ITIM NETWORK
Itim Consultants are people who believe in the
necessity of creating cultural competence. We are
highly selective so that we can ensure that each
member will fulfil the needs of our clients by having
the best consultants for your organisation. The
people who join us all have outstanding cultural
knowledge, a wide variety of experience of both
working and living internationally and a strong
record of consulting experiences and skills.
ITIM INTERNATIONAL: A WORLDWIDE NETWORK OF EXPERT CONSULTANTS
THE ITIM NETWORK
ITIM CONSULTANTS:
++ Have high standards of professionalism and
intercultural empathy
++ Possess strong didactical skills and are able to
generate creative, innovative and practical ideas
++ Are fluent in several languages, both written and
verbally
++ Have lived and worked in at least two countries
outside of their home country
++ Have strong commercial skills
In addition to these basic requirements, we also value
personal attributes such as integrity, openness, sensitivity
and a strong sense of initiative. Itim Consultants are
a unique blend of consultant, trainer, coach and sales
professional.
Get to know
itim International
Consultants
Consult their profiles
on our website

8. ORGANISATIONAL CULTURE: ALIGN YOUR CULTURE WITH YOUR STRATEGY
INCREASE PRODUCTIVITYTHROUGH CULTURE
ALIGN YOUR ORGANISATIONAL CULTURE WITH
YOUR STRATEGY
Organisational Culture is defined as “the collective
programming of the mind that distinguishes the
members of one organisation from others.”
The Organisational Cultural Model (further developed
by Bob Waisfisz in collaboration with Geert Hofstede)
consists of six autonomous dimensions or variables and
two semi-autonomous dimensions:
++ Means-oriented vs. Goal-oriented
++ Internally driven vs. Externally driven
++ Easygoing work discipline vs. Strict work discipline
++ Local vs. Professional
++ Open system vs. Closed system
++ Employee-oriented vs.Work-oriented
++ Degree of acceptance of leadership style
++ Degree of identification with your organisation
The Dimensions enable a tangible alignment of
Organisational Culture and Strategy.
HOFSTEDEMULTI-FOCUSMODEL
Intake
Data Collection
Workshop 1
Define Optimal
Scores
Workshop 2
Discussion Report
Workshop 3
&
Executive Match
Indirect Change
Direct change
Decision Change or not ?
Change Strategy
Report Adaptation?
The Multi-focus Model was developed by the Hofstede Centre and itim International
ITIM‘S PROCESS TO ANALYSE YOUR ORGANISATIONAL
CULTURE:
++ Measures the current culture of your organisation, based
on Hofstede‘s Model on Organisational Culture, through
an online scan and/or in-depth interviews
++ Defines your optimal culture with the help of your itim
consultants
++ Implements change by using a selection of highly
sophisticated tools to verify the results
++ Allows you to see your achievements by remeasuring the
culture
TARGET
With itim International make your organisation:
++ More innovative
++ Cost-efficient
++ Trusted
++ Secure
++ Professional
++ Responsible
++ ..and 200 other targets
You can use culture and cultural differences
as your strategic advantage.
NEW!
Learn more about
the Organisational
Culture Model with our
application
www.itim.org/oc

9. HOFSTEDE MULTI-FOCUS MODEL
PROJECT START
Meet and set a target (week 1)
Meet your itim Consultant to discuss your project:
++ How many subcultures does your organisation have?
++ Has there been a major change in the organisation (M&As, layoffs,
reorganisations, financial difficulties)?
++ Define who will take part in the culture scan and the upcoming workshop.
Quick Scan
Survey (week 2-3)
Over a period of two weeks selected managers and employees will be asked to
fill out an online survey which takes about half an hour. Some of the managers
will fill out another survey about the background of the organisation.
FIRST WORKSHOP
Educate (week 4)
In half-day workshops your itim Consultant will present the model to your
managementteamandletyoudefineyouroptimalscores.Theworkshopcanbe
repeated for different subcultures, such as departments or different locations.
SECOND WORKSHOP
Gap analysis (week 5)
See whether your culture enables or hinders your strategy.Your itimConsultant
explains the consequences of your culture in this workshop. Choose what, how
and if you want to change.
CHANGING
Implement change (1-2 years)
If you decide to implement change, your itim Consultant can assist you by:
++ Fostering indirect change through Levers for Changetm
++ Encouraging direct change through the Executive Match 360tm
REASSESS
Measure (After 2 years)
After approximately two years, repeat the culture scan and see if you have
achieved your optimal culture. Consider whether the defined optimal culture
still supports your strategy. Repeat the process if needed.
STEP1(2 Months)
ORGANISATIONAL CULTURE AND CHANGE MANAGEMENT
STEP 2(Over 2 years)

10. CULTURE INTERCULTURAL MANAGEMENT SERVICES
ITIM INTERNATIONAL PROVIDES COMPANIESWITHTHE COMPETENCE NEEDEDTO OPTIMISE PERFORMANCESWORLDWIDE
MAKE CULTURE A STRATEGIC ASSET
Due to increasing internationalisation, businesses
realise that intercultural competence is a key factor in
getting things done when crossing cultural borders. Itim
International gives you the know-how and competence
to optimise these differences. Our approach is based on
extensive research into national values and practices
worldwide at the core of which lies the work of Professor
Geert Hofstede. He has developed a 6-dimensional
model which maps cultural differences in a unique and
powerful manner.
ITIM INTERNATIONAL CONSULTANTS
With their years of diverse professional experience, itim
International Consultants provide a unique blend of
competencies to help your organisation. With their vast
range of knowledge and experience, itim consultants
provide services such as:
++ Management consulting
++ Tailor-made company programs
++ Workshops
++ Country specific management briefings
++ Cultural diagnostics
++ E-learning
++ Open seminars
PROFESSOR GEERT HOFSTEDE
Geert Hofstede is one of the most cited scholars in the
world and is listed in the Wall Street Journal Ranking
of theTop 20 most influential management thinkers.
The work of itim International is rooted in and
carries on the research of Geert Hofstede. We are the
commercially endorsed partner of Prof. Hofstede.
THE DIMENSIONS OF NATIONAL CULTURE
Cultural Dimensions represent independent
preferences for one state of affairs over others that
distinguish countries (rather than individuals) from
each other.
++ Power Distance (PDI)
++ Individualism (IDV)
++ Masculinity (MAS)
++ Uncertainty Avoidance (UAI)
++ Pragmatism (PRA)
++ Indulgence (IVR)
1
FOSTER
Build awareness of
the cultural
dynamics in
business
2
EVALUATE
Investigate systems
and processes
to identify where
culture blocks
and enables
4
ADAPT & BUILD
Culturally
appropriate
systems
3
INCORPORATE
New behaviour
and processes
that are culturally
adaptable
Consulting Process
CONSULTANCY PROCESS:
FROM AWARENESS TO BUILDING SYSTEMS THAT WORK FOR YOUR ORGANISATION
Recognise cultural situations,
understand them and use our tools to
deal with them effectively.

11. INTERCULTURAL MANAGEMENT SEMINARS
UTILISE CULTURAL COMPETENCETOTURNYOUR ORGANISATION’S INCREASED DIVERSITY INTO A STRATEGIC ADVANTAGE
Cultural
competence
and global
effectiveness
(2 days)
Recognise the implications of cultural differences in a your daily operations in order to
anticipate cultural issues, manage difficult situations, recognise the impact and influence
of culture on your organisation and develop strategies to benefit from cultural differences.
Cultural Sensitivity and Awareness seminar gives you the tools to recognise situations in
which culture is involved and increase your effectiveness when working in or with different
cultures.This seminar will help you optimise your daily work practices in intercultural con-
texts. During the seminar you will learn how to use a practical ‘tool’, the Hofstede Model
of National Culture, also called the 6-D model. Using the 6-D model you will be able to
anticipate and develop strategies to cope with cultural differences.
Cultural Competence and Global Effectiveness builds intercultural competence through
addressing practical subjects such as negotiations, meetings, communication, planning,
managementandleadership.Thisseminarcombinesyourownexperiencesandchallenges
with the Hofstede Model of National Culture. These relevant case studies and examples
make the seminar very practical and immediately applicable to your workplace to ensure a
lasting impact. Each participant will assess their own individual intercultural skills in order
to build upon this new knowledge. The seminar further develops participants’ cultural
competencies.
Culture specific and targeted (2 -5 days) seminars can focus on different topics.
For example, they will prepare the participants to cooperate and get the most out of
interactions with people from a specific country or region. Furthermore, these seminars
will allow them to get the most out of international activities by addressing specific topics
such as culture and project management, marketing, sales, education and virtual teams.
Examples of specialised courses:
++ Leading and Managing Across Cultures
++ GlobalVirtual Management
++ Leading and Managing in Russia
++ HR Manager in China, Russia...
Culture
specific and
targeted
(2 -5 days)
“ I still consider your seminar one of the best ones I ever participated in. You gave excellent
insight on how your home and company culture influence your leadership style and
how this results in a match between your-self and the company, or a mismatch.
“
Cultural
sensitivity and
awareness
(1 day)

12. PDI IDV MAS UAI PRA IND
Find your way across cultures
AN INSIGHT INTO CULTURE
The purpose of the survey is to make you
aware of potential cultural difficulties and to
increase your effectiveness when dealing with
people from your country of interest.
MOST ACCURATE ADVICE
This survey will measure your personal score
on Hofstede’s model in order to give you the
most accurate advice possible. Your personal
score will then be compared to your country
of interest and your home country.
ANTICIPATE
Anticipate, identify and understand cultural
challenges to get the most out of international
assignments.
Culture Compass was developed by itim International in collaboration withThe Hofstede Centre, itim International’s certifying partner.
A VALUABLE TOOL
After submitting your survey you will receive a
report containing:
++ Personalised recommendations based on
your answers and the your chosen capacity
(whether you are a subordinate/superior/
negotiator/person transferring know-how/
long term visitor or exchange student) in
comparison to your country of interest
++ Your own score on Hofstede’s 6-D Model,
to be seen in comparison to your country of
interest and your home country
++ Scores of the 5 countries scoring most similar
to you
++ Scores of the 3 countries scoring most
different to you
TREVOR’S PERSONAL RECOMMENDATIONS
There is a big chance that:
++ You may demotivate many people around
you if you are praising them and their country
++ You may either become impressed and/or
annoyed by the fact that most people seem
to downplay their successes
++ You may wonder why status seems to be less
important than at home
++ You experience the people around you as
cold and aloof. They literally try to keep you
at a distance
EXAMPLEREPORT
Helps employees get the most out of social, educational and professional situations by
empowering them with cross-cultural competence specific to their experience abroad
CULTURE COMPASS
Cultural survey
Your Score
Country of interest
Country of origin

13. NEW!
Online courses,
more interaction,
more content!
ITIM INTERNATIONAL VIRTUAL LEARNING
We provide you with the opportunity to obtain the
essential and advanced skills needed for successful
intercultural interactions where and when you want.
Our online programmes are designed to allow you to
gain these practical and valuable skills while minimising
your time commitment.
Multiple options enable you to increase your cultural
competence without needing to change your busy
schedule.
E-LEARNING: INSIGHT INTO GLOBAL DIVERSITY
Thisonlineprogrammeexplainshowculturaldifferences
may affect the work environment in major cultural
groups around the world. It addresses vital and practical
matters such as communication, information exchange,
decision-making practices, information control and
hierarchy.
Participants will learn how to manage global diversity
by understanding different types of cultures and how to
relate to them.
ANYTIME, ANYWHERE , DON’T LET LOCATION GET IN YOUR WAY!
WEBINARS, E-LEARNING AND ONLINE COURSES
WEBINARS:
++ Whenallthemembersofyourteamcannotattendatraining,
a webinar is a great solution to make sure that everybody
can be involved in creating a better and more understanding
workplace.
ONLINE COURSES
++ Sign up for an online course and benefit from the experience
of our consultants. Watch the videos, read the articles
provided and complete the tasks given to you every week.
Interact with your consultant and the other participants
throughout the course and gain valuable and readily
applicable knowledge.
DID YOU KNOW THAT ITIM INTERNATIONAL CAN
TAILOR A COURSE FOR YOUR ORGANISATION?
++ Do you need an online course on a very specific
topic ?
++ Do you need a course in a particular language?
++ Do you want a course integrated to your LMS
environment?
++ Do you want into fit your schedule?
++ Do you need it on a private platform for confidentiality
reasons?
All this and more is possible due to our worldwide network
of consultants and sophisticated technology team.
Contact us for a quote.

14. Itim International has provided global services to more than 5000 organisations
and is the only service provider of consulting, training and assessment that
combines both Intercultural Management and Organisational Culture.
WORLDWIDE REFERENCES
OUR CLIENTS

15. Contact
tel. +358 923163043
More information at
info@itim.org
The Expert in Intercultural Management and Organisational Culture
www.itim.org