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1 
Penelope, Telemachos and Odysseus Gert Jan and Geert
2 
Life goals of business leaders 
Questions to MBA students: “typical successful business leader in your country is driven by...” 
Overall ranking 
1. Growth 
2. Continuity 
3. Year profits 
4. Personal wealth 
5. Power 
6. Honour 
7. Create sth new 
8. 10 yr profits 
9. Law 
10.Responsibility emps 
11. Ethical norms 
12.Responsibility soc 
13.Game spirit 
14.Patriotism 
15.Family interests 
Brazil China India Germany USA 
4 1 
4 1 - 
3 - 4 
3 
2 3 3 5 
4 
3 
5 4 
- 
- 2 
1 - 5 2 
5 1 
1 
2 2 
5 
Source: Hofstede et al 2010 p 321. n = 1800, 17 countries.
3 
Culture’s Causes: the next challenge 
• Dimensions of culture make sense 
– Differences do not diminish 
– They sometimes seem to grow 
• Why, despite globalization, are cultures 
still vital for business and for survival? 
• Let’s look on the ground.
4 
Culture is learned in childhood 
• To learn: 
– its place in the world 
– Key distinctions 
• Big / small, Good / bad 
• Allowed / forbidden 
• Boy / girl, Clean / dirty 
• ... 
• To learn what to desire 
– Or be an outcast
5 
Level of analysis 
What do you 
see?
6 
Level of analysis
7 
Levels of uniqueness 
We can (and should) model our behaviour at different levels 
me 
my 
moral 
circle(s) 
everybody 
personality: Big Five; 
life experience; 
plans, goals, aspirations 
family, tribe, country; 
profession; team, 
organization: 
norms, values 
human nature: 
status – power drives, emotions; 
genes, hormones, brains, cultures
8 
Levels of uniqueness 
We can (and should) model our behaviour at different levels 
me 
my 
moral 
circle(s) 
everybody 
personality: Big Five; 
life experience; 
plans, goals, aspirations 
family, tribe, country; 
profession; team, 
organization: 
norms, values 
human nature: 
status – power drives, emotions; 
genes, hormones, brains, cultures
9 
Levels of uniqueness 
We can (and should) model our behaviour at different levels 
me 
my 
moral 
circle(s) 
everybody 
personality: Big Five; 
life experience; 
plans, goals, aspirations 
family, tribe, country; 
profession; team, 
organization: 
norms, values 
human nature: 
status – power drives, emotions; 
genes, hormones, brains, cultures
10 
Human nature: 
Theodore Kemper, status-power game 
• We are driven to 
– Confer appropriate ‘status’ 
– Expect (‘claim’) the same 
– When thwarted: use ‘power’ 
• We do this in groups 
– Strive for equal status across groups 
– Commit to where we get status 
• Sociological constructs
11 
Status conferrals 
Left to right: Máxima, Michiko, Akihito, 
Naruhito, Willem-Alexander, Masako
12 
Status claims 
Hi. I’m ... 
and I want ... 
I.M. Yourman, Ph.D.
BAD 
13 
a lot Claiming vs conferring status 
complaining citizen 
GOOD 
nothing Claiming a lot 
. 
Deserving conferral 
terrorist 
freedom fighter 
saint 
champion 
media star 
beggar 
donor 
superhero lover 
girl 
police agent 
villain 
baby 
elderly person woman 
man 
spoilt child 
teenager
14 
Power moves
a lot Status vs power 
nothing having power a lot 
15 
. 
baby 
terrorist 
citizen 
soldier 
Deserving conferral 
elderly person 
saint 
superhero 
woman 
man 
spoilt child 
king 
scientist 
lawyer 
beggar 
lover 
donor 
girl 
police agent 
villain
16 
Social landscape 
Is a status-power landscape 
...whose defaults vary across cultures 
...and according to group-based perspective 
...and per person.
17 
Unwritten rules of the social landscape 
That’s 
culture. 
- 
Let’s look 
at it.
18 
Collectivism – Individualism World map 
Gert Jan Hofstede, 2014 
collectivist 
individualist
19 
Power Distance World map 
small 
large
20
21 
Femininity - Masculinity World map 
feminine 
masculine
collectivist Teamwork models 
Venezuela 
Austria 
Costa Rica Colombia 
Singapore 
Italy 
Slovenia 
Portugal 
Romania 
feminine Masculinity masculine 
22 
. 
Germany 
Switzerland Ge 
Switzerland Fr 
France 
China 
Great Britain 
Japan 
United States 
Russia 
Poland 
individualist 
Finland 
India 
Brazil 
Individualism 
Denmark 
Vlaanderen 
Nederland 
Wallonie 
Kenya 
Argentina 
Mexico 
Nigeria 
Luxemburg Czeck Rep. 
Spain 
Sweden 
S-Africa
23 
Uncertainty Avoidance World map 
unc.tolerant 
unc.avoiding
24 
Katz 
& 
Hund 
• Medium-sized (250) textile printing company 
• CEO + 3 managers 
– finance and personnel (X) 
– manufacturing (Katz) 
– design and sale (Hund) 
• Quarrel! 
– Sales and manufacturing people do not talk 
• What to do? 
a. call in CEO to settle conflict 
b. improve org structure with rules 
c. send Katz and Hund to management course
weak Models of organisation 
Singapore 
China 
Israel 
Hong Kong 
Czeck Rep. Venezuela 
small Power distance large 
25 
. 
Uncertainty 
avoidance 
Germany 
Switzerland Ge 
Austria 
Switzerland Fr 
France 
Great Britain 
Japan 
United States 
Italy 
Russia 
Poland 
strong 
India 
Brazil 
Vlaanderen 
Wallonie 
Nederland 
Colombia 
Mexico 
Sweden 
Costa Rica 
Portugal 
Panama 
Argentina 
Kenya Nigeria 
Pakistan 
Luxembourg 
Romania 
Denmark 
S-Africa 
Spain 
Vietnam 
Jamaica 
Greece
26 
Short-term orientation (Monumentalism) – Long-term 
orientation (Flexhumility) World map (based on WVS) 
flexhumble 
monumentalist 
Europe; CVS data
27 
Indulgence - Restraint World map (based on WVS) 
restrained 
indulgent
indulgent Life outlook 
Portugal 
short long-term orientation WVS long 
28 
. 
Indulgence 
Germany 
Iran 
France 
Singapore 
China 
Great Britain 
Japan 
United States 
Italy 
Russia 
Poland 
restrained 
S Korea 
India 
Brazil 
Nederland 
Colombia 
Mexico Sweden 
Iraq 
Taiwan 
Argentina 
Tanzania 
Nigeria 
Pakistan 
Morocco 
Romania 
Venezuela 
Czeck Rep. 
Denmark 
S-Africa 
Spain 
Vietnam 
Hong Kong 
Greece 
Egypt
29 
End of tour 
• Big picture: 
– Culture sets social 
landscape, = defaults of 
status-power game 
• C-c business: 
1. relationship (proper 
conferral and claiming of 
status!) 
status-power game 2. business
30 
Traveller 
• TRaining for Virtually Every Location for 
Learning emphatic Relationships 
• Encounter in a bar 
• www.ecute.eu
31 
moral 
• Odysseus: 
– Cultures are here to stay 
• Neglect them and your international ventures fail 
• Telemachos: 
– The social landscape idea and status-power 
can serve to model the dynamics of culture 
‘on the floor’ 
• For cross-cultural training 
www.geerthofstede.com
32 
Resources 
• Researchers’sites: 
– www.geerthofstede.eu 
• ( or www.geerthofstede.com) 
• With all VSM and book translations 
– www.gertjanhofstede.com 
• Trainers’s sites: 
– network: www.itim.org 
– courses: www.geert-hofstede.com

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Penelope Telemachos and Odysseus

  • 1. 1 Penelope, Telemachos and Odysseus Gert Jan and Geert
  • 2. 2 Life goals of business leaders Questions to MBA students: “typical successful business leader in your country is driven by...” Overall ranking 1. Growth 2. Continuity 3. Year profits 4. Personal wealth 5. Power 6. Honour 7. Create sth new 8. 10 yr profits 9. Law 10.Responsibility emps 11. Ethical norms 12.Responsibility soc 13.Game spirit 14.Patriotism 15.Family interests Brazil China India Germany USA 4 1 4 1 - 3 - 4 3 2 3 3 5 4 3 5 4 - - 2 1 - 5 2 5 1 1 2 2 5 Source: Hofstede et al 2010 p 321. n = 1800, 17 countries.
  • 3. 3 Culture’s Causes: the next challenge • Dimensions of culture make sense – Differences do not diminish – They sometimes seem to grow • Why, despite globalization, are cultures still vital for business and for survival? • Let’s look on the ground.
  • 4. 4 Culture is learned in childhood • To learn: – its place in the world – Key distinctions • Big / small, Good / bad • Allowed / forbidden • Boy / girl, Clean / dirty • ... • To learn what to desire – Or be an outcast
  • 5. 5 Level of analysis What do you see?
  • 6. 6 Level of analysis
  • 7. 7 Levels of uniqueness We can (and should) model our behaviour at different levels me my moral circle(s) everybody personality: Big Five; life experience; plans, goals, aspirations family, tribe, country; profession; team, organization: norms, values human nature: status – power drives, emotions; genes, hormones, brains, cultures
  • 8. 8 Levels of uniqueness We can (and should) model our behaviour at different levels me my moral circle(s) everybody personality: Big Five; life experience; plans, goals, aspirations family, tribe, country; profession; team, organization: norms, values human nature: status – power drives, emotions; genes, hormones, brains, cultures
  • 9. 9 Levels of uniqueness We can (and should) model our behaviour at different levels me my moral circle(s) everybody personality: Big Five; life experience; plans, goals, aspirations family, tribe, country; profession; team, organization: norms, values human nature: status – power drives, emotions; genes, hormones, brains, cultures
  • 10. 10 Human nature: Theodore Kemper, status-power game • We are driven to – Confer appropriate ‘status’ – Expect (‘claim’) the same – When thwarted: use ‘power’ • We do this in groups – Strive for equal status across groups – Commit to where we get status • Sociological constructs
  • 11. 11 Status conferrals Left to right: Máxima, Michiko, Akihito, Naruhito, Willem-Alexander, Masako
  • 12. 12 Status claims Hi. I’m ... and I want ... I.M. Yourman, Ph.D.
  • 13. BAD 13 a lot Claiming vs conferring status complaining citizen GOOD nothing Claiming a lot . Deserving conferral terrorist freedom fighter saint champion media star beggar donor superhero lover girl police agent villain baby elderly person woman man spoilt child teenager
  • 15. a lot Status vs power nothing having power a lot 15 . baby terrorist citizen soldier Deserving conferral elderly person saint superhero woman man spoilt child king scientist lawyer beggar lover donor girl police agent villain
  • 16. 16 Social landscape Is a status-power landscape ...whose defaults vary across cultures ...and according to group-based perspective ...and per person.
  • 17. 17 Unwritten rules of the social landscape That’s culture. - Let’s look at it.
  • 18. 18 Collectivism – Individualism World map Gert Jan Hofstede, 2014 collectivist individualist
  • 19. 19 Power Distance World map small large
  • 20. 20
  • 21. 21 Femininity - Masculinity World map feminine masculine
  • 22. collectivist Teamwork models Venezuela Austria Costa Rica Colombia Singapore Italy Slovenia Portugal Romania feminine Masculinity masculine 22 . Germany Switzerland Ge Switzerland Fr France China Great Britain Japan United States Russia Poland individualist Finland India Brazil Individualism Denmark Vlaanderen Nederland Wallonie Kenya Argentina Mexico Nigeria Luxemburg Czeck Rep. Spain Sweden S-Africa
  • 23. 23 Uncertainty Avoidance World map unc.tolerant unc.avoiding
  • 24. 24 Katz & Hund • Medium-sized (250) textile printing company • CEO + 3 managers – finance and personnel (X) – manufacturing (Katz) – design and sale (Hund) • Quarrel! – Sales and manufacturing people do not talk • What to do? a. call in CEO to settle conflict b. improve org structure with rules c. send Katz and Hund to management course
  • 25. weak Models of organisation Singapore China Israel Hong Kong Czeck Rep. Venezuela small Power distance large 25 . Uncertainty avoidance Germany Switzerland Ge Austria Switzerland Fr France Great Britain Japan United States Italy Russia Poland strong India Brazil Vlaanderen Wallonie Nederland Colombia Mexico Sweden Costa Rica Portugal Panama Argentina Kenya Nigeria Pakistan Luxembourg Romania Denmark S-Africa Spain Vietnam Jamaica Greece
  • 26. 26 Short-term orientation (Monumentalism) – Long-term orientation (Flexhumility) World map (based on WVS) flexhumble monumentalist Europe; CVS data
  • 27. 27 Indulgence - Restraint World map (based on WVS) restrained indulgent
  • 28. indulgent Life outlook Portugal short long-term orientation WVS long 28 . Indulgence Germany Iran France Singapore China Great Britain Japan United States Italy Russia Poland restrained S Korea India Brazil Nederland Colombia Mexico Sweden Iraq Taiwan Argentina Tanzania Nigeria Pakistan Morocco Romania Venezuela Czeck Rep. Denmark S-Africa Spain Vietnam Hong Kong Greece Egypt
  • 29. 29 End of tour • Big picture: – Culture sets social landscape, = defaults of status-power game • C-c business: 1. relationship (proper conferral and claiming of status!) status-power game 2. business
  • 30. 30 Traveller • TRaining for Virtually Every Location for Learning emphatic Relationships • Encounter in a bar • www.ecute.eu
  • 31. 31 moral • Odysseus: – Cultures are here to stay • Neglect them and your international ventures fail • Telemachos: – The social landscape idea and status-power can serve to model the dynamics of culture ‘on the floor’ • For cross-cultural training www.geerthofstede.com
  • 32. 32 Resources • Researchers’sites: – www.geerthofstede.eu • ( or www.geerthofstede.com) • With all VSM and book translations – www.gertjanhofstede.com • Trainers’s sites: – network: www.itim.org – courses: www.geert-hofstede.com