This document discusses building an effective ITAM team. It emphasizes that the team will only be as good as its employees, so it is important to consider both hard skills like IT asset management experience and technical expertise, as well as soft skills. These include communication, leadership, teamwork and other interpersonal skills. The document recommends recruiting from a diverse range of backgrounds both within and outside an organization, including engineering, customer service, and other functions. It also notes the growing demand and skills shortage for ITAM professionals.

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Staffing a New ITAM Team is
a Challenge: What Skills Are
Needed for a Robust Team?
Beth Kaminski
ITAM Program Manager

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Survey
• What was my first job at the beginning of my
career?
• Was my first job in Information Technology?
• How long have you worked in Information
Technology?

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What Are We Building

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What Are We Building cont.
Building an ITAM Team-Your Program
Will Only Be As Good As the Employees
You Have
What do you think you should look for in members of a team?
• IT Asset Management Experience
• Technical Expertise
• General IT Experience
The answer is yes but have you thought of a few other
skills? You may need to!

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Working Together: Not Always Easy

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Team
Chinese proverb:
Behind an able man there is always another
able man.
For the person trying to do everything alone , the game
is really up. If you want to do something big, you must
link up with others. One is too small a number to
achieve greatness.
John C. Maxwell

7. The ITAM Review US Conference 2017
Key Characteristics of a Robust Team
• Provides metrics, reports, dashboards
• Aligned with corporate and business goals
• Understands company culture
• Conveys information that management needs to know.
• Ability to work individually to meet a common goal
• Supports each member’s and the team’s objectives.

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Demand for ITAM Pros

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Demand Issues Facing a Program
• ITAM cannot be
outsourced completely
• Small pool of talent with
ITAM training
• SAM skills shortage
• Difficulty recruiting
because of 3rd party
competition
• Salaries of ITAM
professionals are
increasing because of
demand
• Not just about license
compliance today
• In the near future 50% of
organizations could
depend on managed
services

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What’s the Difference?

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Hard Skills vs. Soft Skills
Hard skills are specific, teachable abilities that can be
defined and measured, such as typing, writing, math,
reading and the ability to use software programs. By
contrast, soft skills are less tangible and harder to
quantify, such as etiquette, getting along with others,
listening and engaging in small talk.

12. The ITAM Review US Conference 2017
Hard Skills
Examples
• Math
• Science
• Programming
• Accounting
• Engineering
• Building
Characteristics
• Rules stay the
same regardless
of which company,
circumstance or
people you work
with
• Are learned in
school
• Focus: technical
proficiencies,
mathematics, data
analysis, etc

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Soft Skills
Examples
• Communication
• Leadership
• Internal relationship
building
• Self-confidence
• Teamwork
• Persistence/perseverance
• Influence/persuasion
• Negotiation
Characteristics
• Rules change
depending on
company,
circumstance or
people you work
with
• Are not learned in
school
• Focus: attributes
and personality
traits; emotional
intelligence and
behavior

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Who Do We Need

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Who Do We Need
• Combination of business intelligence and analytics
• Broad knowledge base
• Deep diversity of skills
• The desire to communicate
• Task and relationship oriented
• People with a purpose(a strong why)
• The ability to see the whole picture
• Ethical behavior

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Non-IT Places to Look for Talent

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Non-IT Places to Look for Talent
Inside your organization
• Engineering
• Customer service
• Actuarial
• Accounting
• Procurement
• Project Management
• Internal audit
• Accounts Payable
Outside your organization
• Temporary services
• Builders
• Real estate
• Volunteer experience
(leadership, treasurer
• Retail management
• Student/Interns
o Many different degree
programs

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Conquer ITAM at Your Organization

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Questions?
The ITAM Review UK Conference 2016

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Contact Information:
Beth Kaminski
Dart Container Corporation
500 Hogsback Road
Mason , MI 48854
517-244-6700
beth.kaminski@dart.biz

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Thank You