The document provides an overview of the IT/ITES industry in India including key trends, segments, impact of COVID-19, in-demand roles and skills. Some of the main points covered are:
- The IT/ITES industry contributes 7.7% to India's GDP and is expected to reach $350B by 2025 driven by outsourcing, digital transformation and new technologies.
- Emerging technologies like cloud, analytics, AI are in high demand. Roles in software, services, BPM are also growing. COVID-19 has increased demand for security, cloud and digital services.
- Popular in-demand roles include business analyst, consultant, project manager, sales and product management.
The document provides an overview of finance careers and the BFSI sector in India. It discusses the banking, insurance, and financial services industries in detail, including key trends such as the growth of digital lending and fintech. Career paths in investment banking, private equity/venture capital, asset management, and other finance functions are also outlined. The document aims to help readers understand opportunities in the finance industry and prepare for related job interviews.
The document discusses various emerging technologies such as IoT, RPA, blockchain, AR/VR, AI-ML, 3D printing, DevOps, and Agile. It provides overviews and definitions of each technology, common uses, benefits, risks, and typical roles and responsibilities. It also discusses how to build a profile in emerging technologies through projects, skills development, certifications, competitions, research, and thought leadership.
The document discusses roles in ecommerce and how to prepare for a career in the field. It outlines common roles such as programming management, business development, operations, marketing, and product management. For each role, it identifies critical success factors. It also discusses the qualities sought in ecommerce employees, such as problem solving skills, speed, domain knowledge, and number orientation. Finally, it provides tips for how to prepare for an ecommerce career over one year, including focusing one's CV, connecting with hiring managers, taking online courses, and obtaining certifications.
1) Asian banks are investing heavily in new technologies like big data, analytics, and mobile banking to improve business processes, management reporting, and deepen customer relationships.
2) A key strategy is to centralize data and make it accessible across applications to power data-driven decisions. Technology choices need to consider time to market, cost, and decentralization.
3) Asian markets embrace new technologies rapidly but differ significantly, requiring customized solutions. Local banks are strategic tech investors in areas like IBM's Watson, Google Apps, and mobile payments.
How to Create a Digital Strategy for ProcurementProcurementIQ
This document discusses how to create a digital strategy for procurement. It recommends focusing on two key areas: 1) defining a vision and strategy, including developing a new value proposition for procurement, and 2) exploring and selecting enabling technologies through identifying requirements and partnering with technology providers. Some specific technologies mentioned include automation, decision making through data and analytics, connectivity through ecosystems, and innovation. The document emphasizes that the goal of technology should be business transformation, not just adopting new technologies. It also stresses assessing organizational readiness and focusing on outcomes rather than features when selecting technologies.
Rajesh Garg IE Essay H - What do you believe are the greatest challenges facing the sector or industry you would like to specialize in at IE? What role do you hope to be able to play in this sector or industry in the medium term?
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
The document provides an overview of finance careers and the BFSI sector in India. It discusses the banking, insurance, and financial services industries in detail, including key trends such as the growth of digital lending and fintech. Career paths in investment banking, private equity/venture capital, asset management, and other finance functions are also outlined. The document aims to help readers understand opportunities in the finance industry and prepare for related job interviews.
The document discusses various emerging technologies such as IoT, RPA, blockchain, AR/VR, AI-ML, 3D printing, DevOps, and Agile. It provides overviews and definitions of each technology, common uses, benefits, risks, and typical roles and responsibilities. It also discusses how to build a profile in emerging technologies through projects, skills development, certifications, competitions, research, and thought leadership.
The document discusses roles in ecommerce and how to prepare for a career in the field. It outlines common roles such as programming management, business development, operations, marketing, and product management. For each role, it identifies critical success factors. It also discusses the qualities sought in ecommerce employees, such as problem solving skills, speed, domain knowledge, and number orientation. Finally, it provides tips for how to prepare for an ecommerce career over one year, including focusing one's CV, connecting with hiring managers, taking online courses, and obtaining certifications.
1) Asian banks are investing heavily in new technologies like big data, analytics, and mobile banking to improve business processes, management reporting, and deepen customer relationships.
2) A key strategy is to centralize data and make it accessible across applications to power data-driven decisions. Technology choices need to consider time to market, cost, and decentralization.
3) Asian markets embrace new technologies rapidly but differ significantly, requiring customized solutions. Local banks are strategic tech investors in areas like IBM's Watson, Google Apps, and mobile payments.
How to Create a Digital Strategy for ProcurementProcurementIQ
This document discusses how to create a digital strategy for procurement. It recommends focusing on two key areas: 1) defining a vision and strategy, including developing a new value proposition for procurement, and 2) exploring and selecting enabling technologies through identifying requirements and partnering with technology providers. Some specific technologies mentioned include automation, decision making through data and analytics, connectivity through ecosystems, and innovation. The document emphasizes that the goal of technology should be business transformation, not just adopting new technologies. It also stresses assessing organizational readiness and focusing on outcomes rather than features when selecting technologies.
Rajesh Garg IE Essay H - What do you believe are the greatest challenges facing the sector or industry you would like to specialize in at IE? What role do you hope to be able to play in this sector or industry in the medium term?
18+ years of overall experience in IT field. Director of the Engineering. Key skills: - Build highly effective development process (agile delivery model) - Coordinate and enable successful project execution by working with offshore & onsite teams - Team productivity - Scope and risk management - Knowledge sharing framework - Quality process improvement
Report
Хочу поделиться success story, в которой инновационный подход к технологиям победил сильных конкурентов и рассказать, как можно обьединить людей вокруг сложной задачи. A также на этом примере рассказать о взаимодействии групп Sales<->Pre-Sales<->R&D<->Engineering и на выходе получить Customer Success
IDC is a global provider of market intelligence and advisory services. It has over 1,100 research analysts located around the world covering 110 countries. IDC's IT Executive Programs consist of research intended to help technology professionals make effective decisions. The programs offer customized research and analyst access to help clients mitigate risks, maximize investments, identify opportunities, and align IT with business objectives. IDC provides benchmarking, sourcing advice, consulting services, and custom research to help clients develop strategies and optimize technology decisions.
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/hfs-webinar-unveiling-the-2017-rpa-blueprint-snapshot
Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?
When you have a small number of, let's face it, small software firms sending such shockwaves through the global operations and outsourcing industry, it's no surprise we have so many of you scratching your heads wondering what is real versus fake news... wondering how "real" RPA is, versus all the claimed success and failure stories.
So let's tone down the rhetoric and reveal what is really happening in the industry. Based on new HfS State of Industry research of over 450 enterprise buyers, and our new HfS blueprints that will cover the leading RPA software platforms, we’ll give you a much needed reality check. HfS CEO Phil Fersht and SVP Intelligent Automation Tom Reuner discuss the following:
- The state of the RPA market in 2017 - what is the current adoption versus the hype?
- How is the market evolving for emerging RPA and cognitive solutions... is the HfS Continuum taking shape?
- What are the key drivers and inhibitors?
- How are the leading RPAs performing, in terms of the famous HfS Innovation and Execution Blueprint criteria?
- Which vendors are doing the best in terms of features, functionalities and driving their partner ecosystems?
- What's been the impact of "Free RPA" - is it disrupting the market?
- What can we expect next, with all the political unpredictability, outsourcing turmoil and general cloud of confusion surround our industry?
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...HfS Research
Batch jobs are the lifeblood for thousands of businesses—many of which run millions of batch jobs every year. Unfortunately, managing these high volumes of batch jobs has become a huge nightmare: numerous errors require a large amount of resources to validate and isolate the problems. Even then, batch jobs still run into unexpected outages, while Service Level Agreement (SLA) violations threaten the proper operation of the business.
This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle this complex problem. We share real world examples on how ignio™ is implemented and highlight the lessons learned from these implementations.
Attend and learn:
Why batch job management issues are affecting business operations
How Cognitive systems like ignio™ solve the complex issues of batch jobs management
How implementing ignio™ resolves customer problems—using real world examples
Insights from practitioners on how this is implemented and the lessons learned from these implementations.
Speakers:
Dr. Maitreya Natu, Digitate
Dr. Thomas Reuner, HfS Research
Victor Thu, Digitate
Product Management's Role in Digital TransformationNUS-ISS
Many companies try to transform their businesses in the new digital age as they face a paradigm shift in how to deliver value to their customers. The successful ones have moved from a project-driven operating model to a product-driven one by investing in developing product management capability that will lead cross-functional teams and create changes in business models in the new digital world. Come and learn how product management can help in the digital transformation journey for your organisation.
It’s not a secret that the need to modernize traditional finance operations and evolve into a “Digital Finance” organization has become a key priority for finance leaders.
In this video recap of the webinar held on 12/11/ 2019; Raul Vega, Auxis CEO, discussed the key risks and challenges organizations typically face as part of their transformation journey, and how to develop and execute a strategy that provides the business case and outcomes you expect based on your specific company size and needs.
What was covered:
- What does Modern Finance really mean?
- Digitization as a Key Element of the Modern Finance Organization
- Most Common Tools you should be implementing as part of your Digital Finance journey
- What’s driving RPA’s growth?
- Implementation Strategies & Alternatives
- How Outsourcing can help finance executives self-fund their Digital Finance Strategy and drive faster outcomes
View this presentation to gain more actionable insight on how to modernize your Finance Department to bring more value to your business. CFO's in today's hyper-changing business environment cannot afford to operate in a traditional back office model.
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
Chapter 1: Current SMBs and IT scenario in INDIA
Chapter 2: IT adoption Scenario in India’s SMBs
Chapter 3: Usages of IT in SMBs
Chapter 4: Barriers to Technology Adoption and its Remedies
- CFOs are increasingly leveraging outsourcing as part of their back office strategy, with 59% of organizations looking to increase reliance on outsourcing. On average, organizations are managing 83% of their finance and accounting functions through shared services models or outsourcing.
- The role of the finance department is evolving from transactional tasks to strategic analysis and decision support. Outsourcing can help refocus organizations and provide access to talent, flexibility, and faster innovation through outsourcers' technologies.
- Nearshoring to locations like Costa Rica offers advantages over traditional Asian outsourcing models through geographic proximity, similar time zones, cultural affinity, and infrastructure while providing cost savings of 25-50%
IT Outsourcing Trends - 2016 and beyond Euro IT Group
Worldwide IT Outsourcing market
Digitalization puts pressure on all organizations
Business leads technology
Large contract renegotiation
New working & pricing models
Flexible sourcing models
Project management trends
Co-opetition between IT service providers
Focus on risk
Employment strategies
New technology trends
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
Cognizant Technology Solutions is an American MNC that provides IT consulting and outsourcing services. It was originally part of Dun & Bradstreet but became an independent company in 1996. Today it has over 200,000 employees worldwide, with many located in India. Cognizant offers a variety of IT services including application development, data analytics, and cloud services. It is a top company for recruitment of Amrita graduates due to its large hiring and good work environment. The document provides details on Cognizant's history, services, products, careers, and financial information.
Getting Internet of Things (IoT) Ready for ProcurementZycus
Need more insights? An On-Demand Webinar on the topic "Getting internet of things (IoT) ready for procurement"
can be accessed here: http://zyc.us/2negypM
Getting Internet of Things (IoT) Ready for Procurement
Whenever there is a discussion regarding the Internet of Things (IoT), the "transformation of digital workspaces and the creation of intelligent spaces" is one of the key phrases used to describe the impact. Everything from smart cities to self-registering hotels and intelligent agricultural water consumption management, we are indeed entering an era of unparalleled technological advancement.
But against this backdrop of Star Wars-like tech wizardry what is the impact of IoT on the procurement world, and more specifically, procurement professionals?
With Gartner predicting that more than 50% of new business processes will incorporate some form of IoT by 2020, this is an essential question for which we need answers today.
In this presentation, our panelists will examine the areas of practical impact that IoT will have on how our supply chains will work, and what you will need to do to become IoT ready.
HfS Webinar Slides: 2017, the year of making it realHfS Research
This document provides an overview of the research practice areas and key themes for 2017 for analysts at HfS Research, an analyst firm focused on business operations and IT services. The analysts' practice areas include intelligent automation, analytics services, HR technology, blockchain, and vertical industries like healthcare and manufacturing. Major themes for 2017 include the impact of technologies like artificial intelligence, robotic process automation, and blockchain. Key research projects for 2017 include blueprints on intelligent automation, analytics in healthcare, and the intelligent OneOffice operating model.
Internet Alliance recently had conducted a survey to forecast the IT Talent demand as well as the scope of the profession that would be highly demanding in 2018 by the market.
We defined the various corporate sizes with guideline below:
- Multinational Corporation (MNC) – A FDI company in Malaysia, with foreign sales are 25% or more of total sales.
- Large Local Corporation (LLC) – A public limited company in Malaysia, alternatively as “Berhad” company.
- Local Established Corporate – Above SME but not yet a public limited company.
- SME – As according to SME Corp SME definition (http://www.smecorp.gov.my/index.php/en/policies/2015-12-21-09-09-49/sme-definition)
- Startup - A newly emerged, fast-growing tech relevance company that operates under venture capital or various type of funding.
Artificial Intelligence in Financial Services: From Nice to Have to Must HaveCognizant
AI is moving beyond experimentation to become a competitive differentiator in financial services — delivering a hyper-personalized customer experience, improving decision-making and boosting operational efficiency, our recent primary research reveals. Yet, many financial services companies will need to accelerate their efforts to infuse AI across the value chain while preparing for the next generation of evolutionary neural network technologies to keep pace with more forward-thinking players.
Everybody seems to be in the cloud or moving to the cloud, but who is really doing it the right way? What is the right way? More importantly, how is security being managed in the cloud?
Though 70% of companies have at least a portion of their computing infrastructure already in the cloud, four in 10 IT decision makers (40%) are concerned that they cannot keep pace with cloud technology’s evolution and demands.
Although discussions around cloud have intensified, considerations around cloud security are still a relatively new area for many companies. The implications of moving to the cloud with or without a well-defined strategy are being felt today; and with so many data leaks being attributed to misconfigured cloud databases, or through poor credential management, companies are right to be worried.
Given the current rate of digital change, every organization across every industry should be thinking about the cloud, migrating to the cloud and of course, security, however, one issue that continues to arise is the gap between organizations’ perceived security strength and their actual security strength. With over 4,000 ransomware attacks happening every day, it’s no wonder that security is one of the top concerns and priorities for CIOs in 2019.
Join us for this invitation-only networking opportunity with your peers to discuss best practices that IT executives are implementing to fully maximize the value of the cloud while strengthening security and maintaining control of costs.
Business intelligence (BI) includes tools and techniques used to analyze business data and present actionable information to help executives, managers and other corporate users make informed business decisions. BI tools allow users to query databases, analyze data, and view results in reports, dashboards and visualizations. The document discusses various BI tools, technologies and concepts, and how BI can help businesses address challenges by providing accurate, timely data to support strategic decision making and improve performance.
BI A Practical Perspective - By Team ComputersDhiren Gala
Business intelligence (BI) includes tools and techniques used to analyze business data and present actionable information to help executives, managers and other corporate users make informed business decisions. BI tools include reporting, data mining, analytics, business performance management and more. Effective BI requires integrating multiple data sources and providing different types of users with reports, dashboards, analytics and predictive modeling tailored to their roles in the organization. The goal is to help users monitor key performance indicators, gain insights and make better strategic and tactical decisions.
How technology is transforming the workforce!Raghav Poojary
How HR and Recruitment Tech is changing the workforce across the globe.
1. Insights into how multi billion recruitment and HR industry is investing and adopting tech to deliver value to it’s customer and candidates
2. Emerging trends like AI/ML/NLP real time use
3. How Bots and Block chain technology making inroads in this space
4. How world of jobs will change in coming years
The document discusses the importance and growth of the IT sector in India, providing an overview of key trends such as the sector growing at a 10.71% CAGR, contributing 6.8% to India's GDP, and digital exports becoming a major growth driver projected to reach $350 billion by 2025.
This document discusses opportunities to leverage artificial intelligence (AI) technologies to transform existing business services. It identifies several business services sectors that are well-suited for AI enablement, including accounting services, third-party logistics, contact centers, property management, travel agencies, and insurance agencies/brokers. These sectors are analyzed based on their market size, growth rates, level of existing technology adoption, and potential high-impact AI use cases. The document argues that early adopters of AI in business services will gain competitive advantages over peers through improved services, automated tasks, and increased productivity.
IDC is a global provider of market intelligence and advisory services. It has over 1,100 research analysts located around the world covering 110 countries. IDC's IT Executive Programs consist of research intended to help technology professionals make effective decisions. The programs offer customized research and analyst access to help clients mitigate risks, maximize investments, identify opportunities, and align IT with business objectives. IDC provides benchmarking, sourcing advice, consulting services, and custom research to help clients develop strategies and optimize technology decisions.
HfS Webinar Slides: The 2017 RPA Blueprint SnapshotHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/hfs-webinar-unveiling-the-2017-rpa-blueprint-snapshot
Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?
When you have a small number of, let's face it, small software firms sending such shockwaves through the global operations and outsourcing industry, it's no surprise we have so many of you scratching your heads wondering what is real versus fake news... wondering how "real" RPA is, versus all the claimed success and failure stories.
So let's tone down the rhetoric and reveal what is really happening in the industry. Based on new HfS State of Industry research of over 450 enterprise buyers, and our new HfS blueprints that will cover the leading RPA software platforms, we’ll give you a much needed reality check. HfS CEO Phil Fersht and SVP Intelligent Automation Tom Reuner discuss the following:
- The state of the RPA market in 2017 - what is the current adoption versus the hype?
- How is the market evolving for emerging RPA and cognitive solutions... is the HfS Continuum taking shape?
- What are the key drivers and inhibitors?
- How are the leading RPAs performing, in terms of the famous HfS Innovation and Execution Blueprint criteria?
- Which vendors are doing the best in terms of features, functionalities and driving their partner ecosystems?
- What's been the impact of "Free RPA" - is it disrupting the market?
- What can we expect next, with all the political unpredictability, outsourcing turmoil and general cloud of confusion surround our industry?
HfS Webinar Slides: How Cognitive Systems like ignio™ Simplify Batch Jobs Man...HfS Research
Batch jobs are the lifeblood for thousands of businesses—many of which run millions of batch jobs every year. Unfortunately, managing these high volumes of batch jobs has become a huge nightmare: numerous errors require a large amount of resources to validate and isolate the problems. Even then, batch jobs still run into unexpected outages, while Service Level Agreement (SLA) violations threaten the proper operation of the business.
This webinar demonstrates how ignio™, the world’s leading cognitive system, has been helping customers tackle this complex problem. We share real world examples on how ignio™ is implemented and highlight the lessons learned from these implementations.
Attend and learn:
Why batch job management issues are affecting business operations
How Cognitive systems like ignio™ solve the complex issues of batch jobs management
How implementing ignio™ resolves customer problems—using real world examples
Insights from practitioners on how this is implemented and the lessons learned from these implementations.
Speakers:
Dr. Maitreya Natu, Digitate
Dr. Thomas Reuner, HfS Research
Victor Thu, Digitate
Product Management's Role in Digital TransformationNUS-ISS
Many companies try to transform their businesses in the new digital age as they face a paradigm shift in how to deliver value to their customers. The successful ones have moved from a project-driven operating model to a product-driven one by investing in developing product management capability that will lead cross-functional teams and create changes in business models in the new digital world. Come and learn how product management can help in the digital transformation journey for your organisation.
It’s not a secret that the need to modernize traditional finance operations and evolve into a “Digital Finance” organization has become a key priority for finance leaders.
In this video recap of the webinar held on 12/11/ 2019; Raul Vega, Auxis CEO, discussed the key risks and challenges organizations typically face as part of their transformation journey, and how to develop and execute a strategy that provides the business case and outcomes you expect based on your specific company size and needs.
What was covered:
- What does Modern Finance really mean?
- Digitization as a Key Element of the Modern Finance Organization
- Most Common Tools you should be implementing as part of your Digital Finance journey
- What’s driving RPA’s growth?
- Implementation Strategies & Alternatives
- How Outsourcing can help finance executives self-fund their Digital Finance Strategy and drive faster outcomes
View this presentation to gain more actionable insight on how to modernize your Finance Department to bring more value to your business. CFO's in today's hyper-changing business environment cannot afford to operate in a traditional back office model.
HfS Webinar Slides: Unveiling the Digital OneOffice Premier LeagueHfS Research
View the webinar replay here: http://www.hfsresearch.com/webinars/digital-oneoffice-premier-league
A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.
The Digital OneOffice™ Framework is all about creating the digital customer experience and an intelligent, single office to enable and support it. In a few months, we won’t be talking nearly as much about intelligent automation and digital technology as the critical “value levers” for operations, as they become an embedded part of the fabric of the future operations platform for new generation organizations. Instead, we will be talking about an integrated support operation having the digital prowess to enable its organization to meet customer demand - as and when that demand happens.
Everything about the digital organization is about engaging people by responding to their needs instantaneously, giving people their choice of medium to interact with it, be it voice, chat box, text, Facebook messenger, email, virtual agent, etc.
The OneOffice™ Framework is wrapped around the needs of the people in its environment, where automation is completely native and decisions can be made on predicting events, not merely reacting to historical data archives.
Speakers:
- Phil Fersht, CEO and Chief Analyst
- Melissa O'Brien, Research Director for Contact Center and Omnichannel Operations and BPO
We’ll discuss the following:
- Why the Digital OneOffice™ Framework is the Future of Outsourcing
- How the new generation of enterprises are leveraging digital technologies to link the customer experience with the supporting operations
- New dynamics we’re seeing in the market that point to a Digital OneOffice™ future, based on 450 enterprise interviews
Chapter 1: Current SMBs and IT scenario in INDIA
Chapter 2: IT adoption Scenario in India’s SMBs
Chapter 3: Usages of IT in SMBs
Chapter 4: Barriers to Technology Adoption and its Remedies
- CFOs are increasingly leveraging outsourcing as part of their back office strategy, with 59% of organizations looking to increase reliance on outsourcing. On average, organizations are managing 83% of their finance and accounting functions through shared services models or outsourcing.
- The role of the finance department is evolving from transactional tasks to strategic analysis and decision support. Outsourcing can help refocus organizations and provide access to talent, flexibility, and faster innovation through outsourcers' technologies.
- Nearshoring to locations like Costa Rica offers advantages over traditional Asian outsourcing models through geographic proximity, similar time zones, cultural affinity, and infrastructure while providing cost savings of 25-50%
IT Outsourcing Trends - 2016 and beyond Euro IT Group
Worldwide IT Outsourcing market
Digitalization puts pressure on all organizations
Business leads technology
Large contract renegotiation
New working & pricing models
Flexible sourcing models
Project management trends
Co-opetition between IT service providers
Focus on risk
Employment strategies
New technology trends
HfS Webinar Slides: Standard Bank Case Discussion - Improving Customer Experi...HfS Research
This webinar replay shares how Standard Bank transformed its onboarding process by deploying Smart Process Automation. Standard Bank’s insights will enable organizations to clearly make the case for Automation as part of their service delivery strategies.
Learn from practitioners and experts on Smart Process Automation from HfS Research, WorkFusion and Standard Bank as they share their experiences about improving business outcomes through more integrated automation technologies.
Watch this replay and learn:
How did Standard Bank approach the automation of key processes—how did the deployment work and what were the results?
What can you learn from a leading service buyer about the future of Smart Automation?
How do Cognitive Computing and Machine Learning enhance the quality and agility of service delivery?
What is the impact of Smart Automation? What are the main use cases and insights?
Watch the webinar replay: http://www.hfsresearch.com/pointsofview/hfs-webinar-standard-bank-case-discussion-improving-customer-experience-through-rpa-ai-powered
Cognizant Technology Solutions is an American MNC that provides IT consulting and outsourcing services. It was originally part of Dun & Bradstreet but became an independent company in 1996. Today it has over 200,000 employees worldwide, with many located in India. Cognizant offers a variety of IT services including application development, data analytics, and cloud services. It is a top company for recruitment of Amrita graduates due to its large hiring and good work environment. The document provides details on Cognizant's history, services, products, careers, and financial information.
Getting Internet of Things (IoT) Ready for ProcurementZycus
Need more insights? An On-Demand Webinar on the topic "Getting internet of things (IoT) ready for procurement"
can be accessed here: http://zyc.us/2negypM
Getting Internet of Things (IoT) Ready for Procurement
Whenever there is a discussion regarding the Internet of Things (IoT), the "transformation of digital workspaces and the creation of intelligent spaces" is one of the key phrases used to describe the impact. Everything from smart cities to self-registering hotels and intelligent agricultural water consumption management, we are indeed entering an era of unparalleled technological advancement.
But against this backdrop of Star Wars-like tech wizardry what is the impact of IoT on the procurement world, and more specifically, procurement professionals?
With Gartner predicting that more than 50% of new business processes will incorporate some form of IoT by 2020, this is an essential question for which we need answers today.
In this presentation, our panelists will examine the areas of practical impact that IoT will have on how our supply chains will work, and what you will need to do to become IoT ready.
HfS Webinar Slides: 2017, the year of making it realHfS Research
This document provides an overview of the research practice areas and key themes for 2017 for analysts at HfS Research, an analyst firm focused on business operations and IT services. The analysts' practice areas include intelligent automation, analytics services, HR technology, blockchain, and vertical industries like healthcare and manufacturing. Major themes for 2017 include the impact of technologies like artificial intelligence, robotic process automation, and blockchain. Key research projects for 2017 include blueprints on intelligent automation, analytics in healthcare, and the intelligent OneOffice operating model.
Internet Alliance recently had conducted a survey to forecast the IT Talent demand as well as the scope of the profession that would be highly demanding in 2018 by the market.
We defined the various corporate sizes with guideline below:
- Multinational Corporation (MNC) – A FDI company in Malaysia, with foreign sales are 25% or more of total sales.
- Large Local Corporation (LLC) – A public limited company in Malaysia, alternatively as “Berhad” company.
- Local Established Corporate – Above SME but not yet a public limited company.
- SME – As according to SME Corp SME definition (http://www.smecorp.gov.my/index.php/en/policies/2015-12-21-09-09-49/sme-definition)
- Startup - A newly emerged, fast-growing tech relevance company that operates under venture capital or various type of funding.
Artificial Intelligence in Financial Services: From Nice to Have to Must HaveCognizant
AI is moving beyond experimentation to become a competitive differentiator in financial services — delivering a hyper-personalized customer experience, improving decision-making and boosting operational efficiency, our recent primary research reveals. Yet, many financial services companies will need to accelerate their efforts to infuse AI across the value chain while preparing for the next generation of evolutionary neural network technologies to keep pace with more forward-thinking players.
Everybody seems to be in the cloud or moving to the cloud, but who is really doing it the right way? What is the right way? More importantly, how is security being managed in the cloud?
Though 70% of companies have at least a portion of their computing infrastructure already in the cloud, four in 10 IT decision makers (40%) are concerned that they cannot keep pace with cloud technology’s evolution and demands.
Although discussions around cloud have intensified, considerations around cloud security are still a relatively new area for many companies. The implications of moving to the cloud with or without a well-defined strategy are being felt today; and with so many data leaks being attributed to misconfigured cloud databases, or through poor credential management, companies are right to be worried.
Given the current rate of digital change, every organization across every industry should be thinking about the cloud, migrating to the cloud and of course, security, however, one issue that continues to arise is the gap between organizations’ perceived security strength and their actual security strength. With over 4,000 ransomware attacks happening every day, it’s no wonder that security is one of the top concerns and priorities for CIOs in 2019.
Join us for this invitation-only networking opportunity with your peers to discuss best practices that IT executives are implementing to fully maximize the value of the cloud while strengthening security and maintaining control of costs.
Business intelligence (BI) includes tools and techniques used to analyze business data and present actionable information to help executives, managers and other corporate users make informed business decisions. BI tools allow users to query databases, analyze data, and view results in reports, dashboards and visualizations. The document discusses various BI tools, technologies and concepts, and how BI can help businesses address challenges by providing accurate, timely data to support strategic decision making and improve performance.
BI A Practical Perspective - By Team ComputersDhiren Gala
Business intelligence (BI) includes tools and techniques used to analyze business data and present actionable information to help executives, managers and other corporate users make informed business decisions. BI tools include reporting, data mining, analytics, business performance management and more. Effective BI requires integrating multiple data sources and providing different types of users with reports, dashboards, analytics and predictive modeling tailored to their roles in the organization. The goal is to help users monitor key performance indicators, gain insights and make better strategic and tactical decisions.
How technology is transforming the workforce!Raghav Poojary
How HR and Recruitment Tech is changing the workforce across the globe.
1. Insights into how multi billion recruitment and HR industry is investing and adopting tech to deliver value to it’s customer and candidates
2. Emerging trends like AI/ML/NLP real time use
3. How Bots and Block chain technology making inroads in this space
4. How world of jobs will change in coming years
The document discusses the importance and growth of the IT sector in India, providing an overview of key trends such as the sector growing at a 10.71% CAGR, contributing 6.8% to India's GDP, and digital exports becoming a major growth driver projected to reach $350 billion by 2025.
This document discusses opportunities to leverage artificial intelligence (AI) technologies to transform existing business services. It identifies several business services sectors that are well-suited for AI enablement, including accounting services, third-party logistics, contact centers, property management, travel agencies, and insurance agencies/brokers. These sectors are analyzed based on their market size, growth rates, level of existing technology adoption, and potential high-impact AI use cases. The document argues that early adopters of AI in business services will gain competitive advantages over peers through improved services, automated tasks, and increased productivity.
This document provides an industry report on digital technologies and analytics in India. It discusses the growth of digital technologies in India including the rise of startups, e-commerce, digital payments, and enterprise digital adoption. Emerging technologies driving growth include artificial intelligence, machine learning, internet of things, cloud computing, and blockchain. The report also outlines key challenges such as protectionism and infrastructure limitations. It predicts continued double-digit growth in domestic technology adoption and discusses skills and initiatives needed in the industry.
Don Smith presented on outsourcing in a digital world. Some key points:
1) Digital technologies like cloud, mobile, analytics and AI are transforming outsourcing models by making services more integrated. Traditional distinctions between IT and BPO outsourcing are blurring.
2) Drivers for outsourcing have expanded beyond just cost savings to include access to skills, innovation, and managing financial and reputational risks.
3) A structured approach to outsourcing is needed to understand current costs, desires for the future, market trends, and ensure capabilities are rightshored. Due diligence across locations, tax, regulation and other factors is still important.
4) Traditional outsour
This document provides an overview of the global Business Process Outsourcing (BPO) and Shared Service Center (SSC) market. It finds that the BPO market has grown at a 4% compound annual growth rate to exceed $1 trillion in 2017. The top 25 BPO companies account for 55% of the traditional BPO market. The key decision factors for establishing a service center are location, incentives, workforce availability and skills, and political and economic stability.
Abhishek Rungta Workshop Digital Innovation - A Practical Guide For BusinessesIndus Net Technologies
Digital innovation is failing to provide desired results for many firms despite significant investments. While 40% of companies surveyed spent money acquiring digital startups and setting up Digital Units (DUs), only 10% of companies generated over 5% of revenue from their DUs. Fewer than 8% of companies with DUs were able to successfully scale their digital ideas into launched products. Common reasons for this failure include DUs operating in silos and struggling to connect with legacy businesses, as well as difficulties scaling innovation projects within core business and IT units. The document provides recommendations for establishing an effective DU structure and approach to promote successful digital innovation.
Building a Lean and Agile I&O – The Engine for your Digital Business
Digitalization is redefining the future of business, challenging I&O leaders to bring fresh new thinking to the IT Infrastructure and Operations space.
The document discusses disruptive technologies and trends impacting Israeli CIOs in 2006 according to interviews and surveys conducted by the author. Some key points include:
1) Most CIOs saw increases in their 2006 budgets compared to 2005 and report directly to the CEO. Outsourcing and temporary staffing were common.
2) Emerging technologies of interest included SOA, enterprise architecture, analytics, and open source software. CIOs wanted skills in these areas.
3) Survey results found that asset management, business process mapping, and integrating systems were priorities to improve operations and decision making. This creates opportunities for vendors in these areas.
Amidst an industry cloud of confusion about what “AIOps” is and what it can do, these slides--based on the webinar from EMA research--delineates a clear path to victory for business and IT stakeholders seeking to use machine learning to optimize the performance of critical business services.
[Webinar] - Intelligent Automation: Enabling Bots with BrainJK Tech
Customer experience and productivity of employees has always been the key priority to any organization. We always think about how to get rid of repetitive and redundant tasks in our day to day life. The main reason for this thought process is to automate repetitive tasks and enable employees to focus on more important tasks that can add value to the organization. While Robotic Process Automation (RPA) has been always the solution here; but it had its own limitation of being able to automate the processes where human intervention was not present. This is where the need for intelligent and hyper-automation comes in which is capable of not only mimicking human tasks but can also learn and make decisions.
Intelligent Automation = Robotic Process Automation + Artificial Intelligence
Intelligent Automation (IA) empowers Robotic Process Automation (RPA) with Artificial Intelligence (AI) capabilities for end-to-end automation that covers the phases of process identification, automation, optimization and orchestration of a business process involved in creating a robot teamed up with humans.
In this webinar, we had come live together with UiPath – named a leader in Robotic Process Automation by Gartner – to help you and your organization leverage the best from both the worlds. We will discuss how Intelligent Automation can be embraced by organizations and how it can be used to enhance the efficiency of various processes along with various hyper-automation related features that UiPath has come up with.
KEY TAKEAWAYS
- Current trend of Automation.
- What is Intelligent Automation?
- Why Intelligent Automation?
- Benefits of Intelligent Automation over RPA.
- How Intelligent Automation helps organizations accelerate digital transformation and prepare better for future unprecedented times?
- How to embrace the Intelligent Automation journey?
Devoteam itsmf 2021 - from business automation to continuous value-driven i...itSMF Belgium
The race for enterprise business process digitalization is raging. IT is often left behind as enterprise budgets for innovation are shifting towards business teams.
During this session, we will present the challenges and our field-tested approaches to catch-up and how to take this opportunity to create new app factories. All the while using low-code and RPA platforms.
You will discover how to capture business demands, and create an operating model for your IT department to stay in control of the applications being deployed, while bringing value at speed.
IT Governance – The missing compass in a technology changing worldPECB
Oladapo Ogundeji, CTO of Digital Jewels Ltd, gave a presentation on IT governance and its importance in today's technology changing world. He discussed that IT governance provides a formal process to define IT strategy and oversee its execution to achieve business goals. It also helps balance priorities like maximizing returns, increasing agility, and mitigating risks. Ogundeji covered frameworks like COBIT 5 and ISO 38500 that provide guidance on implementing IT governance and highlighted critical success factors like executive commitment, focus on execution, and competence in resources.
For businesses that want to stay relevant in a Digitized Market, it's imperative to consider Digital Transformation. At Cygnet we deliver 100% Agile solutions in line with your business goals
The Future of Automation: Insights from IDC and Preciselyredmondpulver
Automation’s role in digital transformation is nothing new, but the disruptions of recent years have exposed the limitations of our efforts to this point. Does that feel familiar? If so, you’re not.
We’re seeing so many companies double down on the development and deployment of automation as quickly and broadly across their organizations as possible. In other words, hyperautomation.
These efforts include adopting automation platforms with flexible, contingent workflow solutions that drive efficiencies and greater data integrity across multiple complex, data-intensive processes.
To learn more, watch our webinar – featuring guest speaker Maureen Fleming, Program Vice President for IDC's Intelligent Process Automation research, and Andrew Hayden, Sr. Product Marketing Manager at Precisely.
Maureen will share recent research and insights from IDC on the importance of process automation to digital transformation, along with predictions for the future. Andrew will then share some of the challenges we’re hearing from our customers around automating complex, data-intensive business processes, and the features you should look for in an automation platform.
You can expect to come away with insights into:
· How digital transformation and automation are evolving
· How to avoid the key challenges with automation that slow down transformation benefits
· Market perspective from the automation provider’s point of view
· How a complete automation platform supports hyperautomation success
The document discusses the business process outsourcing (BPO) industry in India. It provides an overview of the types of BPO services offered, including customer support, technical support, telemarketing, and accounting. It also discusses the current size and growth potential of the Indian BPO industry. Some of the key challenges faced by the industry are also summarized, such as infrastructure issues and lack of skills. Overall, the Indian BPO industry has experienced significant growth and is well-positioned for continued expansion.
The document discusses business process outsourcing (BPO) in China. It provides an overview of the BPO industry and examines both the current state and future potential of BPO in China. It notes that while China has mainly low-end, low-value BPO services currently, the country is positioning itself to become a major player in the global BPO market through improved infrastructure, policies, and developing its vendor base and industry expertise. The document also presents a case study of one company's BPO services in China.
This document provides an overview of the IT-ITES/BPM industry in India. It discusses that India has become a global hub for digital talent, accounting for 75% of the world's digital workforce. The IT/ITeS industry has significantly contributed to India's economic growth, transforming the country's image globally and fueling social transformation. The industry is growing with a focus on business processes, security, privacy and customer satisfaction. The size of the Indian IT/BPM industry was estimated at around $191 billion in FY20 and is projected to reach $350 billion by 2025.
The document provides an overview of career guidance services offered by GoCrackIt, including career assessment tools, career development planning, and career conversation sessions. It discusses frameworks for understanding career choices and shifts, different career paths and roles within industries like consulting, technology, operations, and product management. The document aims to help users identify their motivations, strengths, and options for achieving their dream career or company goals.
The document outlines an agenda for a product management workshop focusing on understanding customers through profiling, mapping their journeys and goals, prioritizing features based on their impact and feasibility, and developing strategies for product marketing and metrics. Customer research methods like typology and psychographics are discussed to gain insights into pain points and opportunities. An overview of agile product development processes like sprints, artifacts, and rituals is also provided.
This document provides guidance and examples for Samsung product management interviews. It begins with an overview of common interview questions, including behavioral and situational questions. It then provides examples of actual Samsung products and product managers. It discusses key product management concepts and frameworks. It also includes sample interview questions and responses for other companies like Amazon, Accenture, Genpact. The document is a comprehensive resource for understanding Samsung product roles and preparing for related interviews.
The document provides guidance on preparing for different types of job interviews. It discusses behavioral, situational, resume-based, industry/function-based, case-based, and guesstimate interviews. For each type, it provides examples of common questions and recommends how to prepare, including using frameworks like STAR and Porter's Five Forces. Mistakes to avoid are also outlined. The goal is to help candidates understand interview formats and structure their responses effectively.
The document provides an overview of the product management lifecycle and role. It discusses defining product opportunities by understanding customer problems, technologies, and a company's capabilities. It also covers product discovery frameworks like minimum viable products and jobs-to-be-done. The agenda includes understanding customers, creating personas and wireframes, using analytics to check hypotheses, and approaching typical PM interview questions with a focus on structured thinking.
The document provides guidance on best practices for group discussions. It discusses that GDs are used to evaluate communication skills, leadership skills, and ability to work as part of a team. Recruiters look at factors like quality of content, listening skills, participation, and behavior. The document gives strategies for different types of GDs based on familiarity with the topic, such as using frameworks if less familiar and contributing more if more familiar. It provides dos like thinking before speaking and don'ts like interrupting. Overall, the document aims to help participants understand what is evaluated in GDs and how to effectively participate.
This document provides guidance on developing effective product management resume points and structures. It begins by explaining the key elements to consider when understanding resume points, such as the product lifecycle phase and skills used. Examples of resume points are then provided and analyzed according to these elements. The document also discusses keywords related to business, technology, and skills that are relevant for product management resumes. It suggests tailoring resumes to specific companies and jobs descriptions. Overall, the document aims to help candidates optimize their resumes to showcase relevant experience and skills for product management roles.
This document provides guidance on creating variant resumes tailored for specific target careers. It recommends focusing the top-left quadrant of the resume and using industry terms understandable in the target career. Key challenges, themes and words from a target company's website should be included. The resume should highlight problems in the industry being addressed and include a career summary aligning skills with role requirements. Academic projects can showcase thought leadership. Examples are provided for different consulting roles emphasizing spikes, impacts, and domain skills.
The document provides an overview of case interviews and a framework for solving case studies. It discusses key characteristics of case interviews, common case types and formats, and a 5-step framework for solving cases: 1) clarify the problem, 2) set objectives, 3) structure an approach, 4) analyze data, and 5) provide recommendations. It then walks through an example case study of a car manufacturer experiencing long wait times for customers and high inventory levels, demonstrating how to apply the case solving framework.
Career Conversation Technology ConsultingSupportGCI
A presentation was given on technology consulting that covered: understanding technology consulting and the required skillsets; common consulting types and examples; critical success factors for consultants; and how to prepare for a consulting role through resumes and case study interviews. The presentation provided frameworks to structure problem solving and highlighted sample case study questions that assess strategic recommendations, growth strategies, IT assessments, and application rationalization.
This document provides an agenda and overview for a career conversation on management consulting. It discusses why individuals pursue careers in management consulting, the roles and expectations at top consulting firms, why organizations hire consultants, and challenges in the field. It also covers how companies evaluate resumes and conduct interviews for consulting roles, as well as key factors for success during the placement process such as communication skills, demonstrating growth mindset, and being open to different opportunities. Resources for case interviews are also provided.
This document discusses video resumes as an alternative to traditional written resumes. It provides benefits of video resumes such as showcasing verbal and nonverbal communication skills. It describes two types of video resumes - live video and animated. The document also discusses what recruiters look for in video resumes like relevance, professionalism and length. Sample video resumes are provided and analyzed on aspects done well and areas for improvement. Guidelines are offered for an effective video resume script and dos and don'ts.
This document provides guidance on solving case studies using a structured framework. It introduces a sample case study about a car manufacturer experiencing long wait times for customers and high inventory levels. The framework involves clarifying the problem, setting objectives, structuring an approach, analyzing available data, and making recommendations. For the car manufacturer case, the document models asking clarifying questions, setting the objective to identify root causes and solutions, analyzing factors in the supply chain, and potential recommendations like producing in smaller batches or fewer options. Key advice is to listen carefully, think through the problem systematically, and practice case study solving in groups.
This document provides an overview of frameworks and factors to consider when analyzing companies. It discusses why individuals and organizations conduct company analysis, as well as hygiene factors to examine like products/services and financials. Deeper analysis frameworks are also covered, including industry analysis, value chain analysis, SWOT analysis, and VRIN/VRIO analysis to identify competitive advantages. The document uses examples to illustrate how to apply these analytical frameworks.
This document provides an overview of industry analysis, including why organizations conduct industry analysis and common frameworks used. It discusses conducting PESTEL, Porter's Five Forces, financial ratio, and supply chain analyses. Resources for industry analysis include reports from the IBEF, regulators, ministries/departments, consulting firms, and equity research reports. The document encourages the reader to select an industry for analysis and contact the organization with any other questions.
The document provides information about GoCrackIt, a case interview and case assignment preparation service. It outlines the objectives recruiters focus on in interviews, including problem solving, analysis, communication, product mindset, metrics, and business insights. Frameworks and typical roles for case interviews are also discussed. The document then provides a sample case study involving a sales role for a mobile testing platform company interacting with a potential customer, Asos.com. It outlines expectations for the interview roleplay, including discovering the customer's team structure, how they currently test, pain points, and requirements.
The document discusses various summer internship roles for MBA students including sales and marketing, consulting, finance, operations, IT and analytics. It provides details on the competencies, examples of work, and common interview questions for each role. It emphasizes that internships are often multi-disciplinary and require strong research, analysis, and Excel skills. The document encourages understanding different careers, trends, skills required and how to leverage an MBA through informational interviews. Contact information is provided to learn more.
The document provides an overview of best practices for interview preparation. It discusses what recruiters look for in candidates, different types of interviews including resume-based, behavioral/situational, case interviews, and industry/domain-based interviews. It also covers commonly asked questions, structuring answers, and preparing for online interviews. The agenda outlines understanding recruiter perspectives, practicing different interview styles, researching target companies/industries, and developing frameworks to structure thoughtful, well-informed responses.
Group discussions are used in selection processes to evaluate candidates' teamwork, communication, and leadership skills. Recruiters look at a candidate's ability to begin or conclude discussions with quality content, listening skills, communication skills, behavior, leadership, and ability to build on others' points. Effective strategies include preparing frameworks to structure discussions, contributing regularly with clear thoughts, acknowledging others, and concluding by summarizing discussions. Candidates should enter discussions early if familiar with topics, bring structure, and use examples, quotes and relatable stories. They should think before speaking, be objective, and inspire others while avoiding bluffing, cutting others off, or going off topic.
This document provides guidance on best practices for resume preparation. It discusses recruiters' focus on structure, content, and relevance. It also covers how to structure the resume, write points for academic and other experiences, and ensure alignment with job descriptions. Specific tips are provided for different career paths and experiences. The document emphasizes quantifying achievements, focusing on impacts, and prioritizing key messages to create concise and relevant resumes.
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Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
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The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
In World Expo 2010 Shanghai – the most visited Expo in the World History
https://www.britannica.com/event/Expo-Shanghai-2010
China’s official organizer of the Expo, CCPIT (China Council for the Promotion of International Trade https://en.ccpit.org/) has chosen Dr. Alyce Su as the Cover Person with Cover Story, in the Expo’s official magazine distributed throughout the Expo, showcasing China’s New Generation of Leaders to the World.
During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
4. Industry evolution
Outsourcing
work to India
Pre 1995
Increased
investment in
R&D
Product
development
destination
1995-2000
Indian firms
Grew in sizes
More & more
western
companies set up
their bases in
India
2000-2005
Companies
moved from
only
services to
soulutionin
g
2005-19
What’s
next?*
2020+
5. Industry segments
1. IT Services
US$ 92bn (FY 19)
Market Size
51%
Revenue of total IT
sector
BFSI
Major vertical
81%
Revenue comes
from exports
2. Business
Process
Management
US$ 36bn(FY 19)
Market Size
20%
Revenue of total IT
sector
US$ 54 bn
Expected by FY25
87%
Revenue comes
from exports
Source:IBEF,NASSCOM,DIPP,Aranca Research
6. Industry segments
Source:IBEF,NASSCOM,DIPP,Aranca Research
3. S/w products &
engineering
services
US$ 34bn (FY 19)
Market Size
19%
Revenue of total IT
sector
10.5%
Grew in FY17
84%
Revenue comes
from exports
4. Hardware
US$ 14.5bn(FY
19)
Market Size
10%
Revenue of total IT
sector
Domestic market is
significant
7. India’s IT market growth
Source:IBEF,NASSCOM,DIPP,Aranca Research
24 29 32 32 32 34 35 37 41 41 44
50
59 69 76 87 98 108 117 126 136 147
0
50
100
150
200
250
FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY19 FY20(E)
IT industry in India (USD bn)
Domestic Export
8. Key trends
• Outsourcing contract will rise
• Global BPM industry will reach USD 233 bn by 2020
• The cloud market in India is expected to grow three-fold to US$ 7.1 billion by 2022
• Growing adoption of Big Data, analytics, artificial intelligence and Internet of Things (IoT)
• Artificial Intelligence (AI) is expected to boost India's annual growth rate by 1.3% by 2035
• SMAC (Social, Mobility, Analytics, Cloud) market is expected to reach USD 225 bn by 2020
• Focusing on non linear growth - platform-based BPM services and creation of intellectual property
• Significant shift from few large deals to multiple small deals
Source:IBEF, NASSCOM, Gartner, Cloud Next Wave of Growth in India report, NITI Aayog
9. New Digital Technologies Exports have become new growth engine
Source:IBEF, NASSCOM, Gartner, Cloud Next Wave of Growth in India report, NITI Aayog
35
37
41 41
44
0
5
10
15
20
25
30
35
40
45
50
FY16 FY17 FY18 FY19 FY20(E)
Export revenue from Digital (USD bn)
Export revenue from Digital (USD bn)
10. Key trends
• Global digital spend is expected to increase from US$ 180 billion in 2017 to US$ 310
billion by 2020
• Fastest growing segment, growing over 30% annually
• Export revenue from digital segment already forms about 20% of the industry’s total
export revenue
• Revenue from digital segment is expected to comprise 38% of the forecast US$ 350 billion
industry revenue by 2025.
• India has become the digital capabilities hub of the world:
• Second-fastest digitizing economy amongst 17 leading economies of the world
• More than 8,100 firms offer digital solutions
• Digitally skilled talent pool of 450,000-500,000
• 75% of global digital talent in India
Source:IBEF, NASSCOM, Gartner, Cloud Next Wave of Growth in India report, NITI Aayog
11. Key trends – New geographies & verticals
Source:IBEF, NASSCOM, Gartner, Cloud Next Wave of Growth in India report, NITI Aayog
1. New
geographies
BRIC, Japan, Canada, Europe
2. New verticals
Government, Healthcare, Media,
Education
3. New customer
segment
Small & Medium Business
12. Effect of Covid-19
• Demand for following services
• Security
• Cloud
• Operations
• Work from home transition for major IT firms
• Huge re-skilling is being undertaken
13. Current hiring trends
Source:https://www.linkedin.com/pulse/its-hiring-mode-some-what-phonepes-co-founder-has-say-dipti-
jain/?trackingId=jTcwzfbdRLmNRaei0cH6AA%3D%3D
• Hiring across functions
• TCS intends to hire large number in business roles
• IBM intends to hire large numbers of program managers & data science roles
• Accenture and related firms are hiring in data and analytics roles
• BlueSky Analytics is hiring in entire data & analytics landscape
• Hanu, a cloud focused enterprise intends to hire roles in cloud
• Customers will value execution over advice, and actual work over PowerPoint
• Consulting + Execution on select areas will be +ve such as Security, Cloud migrations,
Digital Distributed Workspaces
• Areas such as cost competitiveness, risk management, M&A/ Carve out opportunities will
be in demand
14. Accenture
Source:IBEF, NASSCOM, Gartner, Cloud Next Wave of Growth in India report, NITI Aayog
• The growth in Cloud, Security & Operations in Accenture as clients wants to cut costs
• Strategy & Consulting has not grown
• Re-skilling 37000 people for technology such as cloud in 3-4 months
• Strategy & consulting people are being redeployed to Operations for Public Sector
15. Role landscape – key horizontals for IT/ITES
IM
roles
Tech. Strategy Operation/Proce
ss
Technology
(Legacy, Digital, Emerging)
Analytics
Consulting
Proj./ Prog
Management
Delivery
Pre-Sales Sales (BD, Acct.
Mgmt.)
Sales
Product
Management
Product
Service Delivery
Management
16. Role landscape – key horizontals for IT/ITES
IM
roles
Tech. Strategy Operation/Proce
ss
Technology
(Legacy, Digital,
Emerging)
Analytics
Consulting
Proj./ Prog
Management
Delivery
Pre-Sales Sales (BD, Acct.
Mgmt.)
Sales
Product
Management
Product
Service Delivery
Management
Business Analyst
17. Key designation categories
IM
roles
Tech. Strategy Operation/Proce
ss
Technology
(Legacy, Digital,
Emerging)
Analytics
Consulting
Proj./ Prog
Management
Delivery
Pre-Sales Sales (BD, Acct.
Mgmt.)
Sales
Product
Management
Product
Service Delivery
Management
Business Analyst, Consultant
Business Analyst, Consultant, PM, PMO, Team Lead
BD Manager, Pre-Sales manager , GTM & Sales manager
Assistant Product Manager, Product Manager, Product Owner
18. Business Analyst roles
• Process analysis
• Process assessment
• Understanding improvement opportunity
• Requirement documentation
• Coordination with client team, internal teams including technology/ business/
solution architect
• Generally work for a technology/practice/ module/ tool : Example AI-ML,
Blockchain, RPA, SAP etc.
Sample Jds:
https://www.google.com/search?q=business+analyst+in+infosys&oq=business+analyst+in+infosys&aqs=chrome..69i57j0l7.7371j0j9&sourceid=chrome&ie=UTF
-
8&ibp=htl;jobs&sa=X&ved=2ahUKEwiN1Iirne_rAhU9zTgGHRTJAscQp4wCMAB6BAgTEAE#fpstate=tldetail&htivrt=jobs&htiq=business+analyst+in+infosys&ht
19. Business Analyst – Work Examples
• Understanding & documenting the existing network of a telecom client
• Analysis of new visualization solutions & documentation
• Identifying problem areas/ gaps in existing customer support process
• Preparing gap analysis report
20. Business Analyst – Required skills
• Analytical
• Good communication/ presentation skills
• Client/ Stakeholder management skills
• Understanding of business processes
• P2P/ O2C/ CRM / Data-insight-visualization etc.
• Understanding of emerging technology/ product etc.
• AI-ML, IoT, Cloud, RPA,SAAS products, ERPs etc.
• Understanding of at least some industry specific business & processes
• Telecom, BFSI, Retail
21. Consultant
• Business Analyst +
• Conceptulisation solution, solution evaluation, convincing clients for the
solution
• Implementation approach, planning and execution
22. Consultant – Required skills
• Business Analyst +
• Ability to understand language of business
• Ability to do analysis and convince clients for the way forward
• Manageing multiple stakeholders (Clients, Project Manager, Developers,
Analysts etc.)
• Understanding of Functions, Best Practices, Product in which you are working
• Consulting skills - Client handling/management, Good communication skills,
Good problem solving skills, Leadership, Initiative
23. Interview type
• Case studies
• Guesstimates
• Evaluating knowledge of how Emerging / Emerged technologies can impact
business
• Resume including your career progression related questions (why switch/ why
MBA / why this company / Short term/ Long term goals/ Why you)
• Behavioural
• Situational
• Industry/ Function related questions
24. Some cases
• How will you cinvince RoI of a Cloud CRM solution to a CEO?
• How will you evaluate the best ERP for the enterprise?
• How will you reduce the Application Maintenance cost of a Banking firm?
• Can you create a 5 year IT/ digital governance strategy for an automobile
client?
25. Key interview preparation pointers
Resume based
• About all your
technology projects
• In depth account of
what you have done
• What is the value add
from MBA
Emerging Technology
• Use cases
• Benefits
• Business case (RoI)
• Risks
• What companies are
doing to convince clients
to adopt emerging
technology
Others
• Case based
• Situational
• Behavioral
• Guesstimates
26. Key interview preparation pointers
Read
• Case studies/ examples
from websites of various
consultants, technology
firms and top companies
of technology products/
technologies
* Apart from above mentioned, ensure preparation for all other hygiene factors such as, thorough
understanding of your resume, knowledge of your company / industry/ function in detail, preparedness with
all types of situational/ behavioral questions, Why MBA/ Why this company type of question etc.
27. Some other roles
Company Description
SI Responsible for the process of integrating all physical/ IT
components/systems, so that act like a single system, along with client and
firm’s teams/ stakeholders/ consultants. They can have Functional roles as
well as Architectural roles.
EA$ Establish the enterprise architecture blueprint for business and technology
alignment to reduce costs, minimize risk and increase value
$www.accenture.com/in-en/service-enterprise-architecture-overview, accessed on 06thApr’ 20
31. Project Manager – Required skills
• Understanding of project
management concepts
• Leadership/ taking
ownership
• Client, stakeholder & people
management
• Excellent communication
skills
• Negotiations
• Decision making
32. Project Manager – Interview type
• Examples of Project
Management work
• Resume based
• Behavioral/Situational
• Your career progression
related questions (why switch/
why MBA / why this company
/ Short term/ Long term
goals/ Why you)
• Case studies / Guesstimates
• Value add from MBA
33. Project Management – how to prepare (key points*)
Project Management
concepts
• Key concepts
• Risks
• Financials
• Change, Benefit,
Stakeholder
Management
• New trends in project
management
Behavioral/
Situational
• Prepare behavioral
and situational
questions
• Team/ stakeholder
management
situations
• Focus on previous
projects, project cases
* Apart from above mentioned, ensure preparation for all other hygiene factors such as, thorough
understanding of your resume, knowledge of your industry/ function in detail, preparedness with all types of
situational/ behavioral questions, Why MBA/ Why this company type of question etc.
34. Some other roles
Company Description
Agile/
Scrum
master^^
The Agile Scrum Master is responsible (at varying degrees based on level) to run
successfully Agile ceremonies and help Scrum teams to increase their velocity and
productivity.
https://www.linkedin.com/in/jay-buddhadev-ba973117/
https://www.linkedin.com/in/priya-laxman/
$www.accenture.com/in-en/service-enterprise-architecture-overview, accessed on 06thApr’ 20
36. Business Development /Sales – Role details
Responsible for
increase in topline
through account
management, new
customers, new
products/services/
geographies, Pre-
Sales etc.
37. Business Development /Sales – Work examples
Exploring new customer
segments
Competitive intelligence
Key account management
Leads to sales Achieving targets
Relationship building
Pre Sales
38. Business Development /Sales – Required skills
Sales
• Sales skills
• Ability to identify
different stakeholders
(Influencer, Gate keeper,
Decision maker
• Competitive intelligence
• Problem Solving skills
• On the feet thinking
• Negotiation
• Organized
Pre Sales
• Presentation Skills
• Team Coordination
• Networking
• Broad understanding of
Process/ Industry/
Product
• Thought Leadership
39. Business Development/Sales – Interview type
Resume based
• About technology
projects which you were
involved
• Any sales experience
• What is the value add
from MBA
• In depth account of
what you have done
• Your understanding of
your industry/ product
Emerging Technology
• Use cases
• Benefits
• Business case (RoI)
• Risks
• What companies are
doing to convince clients
to adopt emerging
technology
Others
• Case based
• Situational
• Behavioral
• Guesstimates
40. Business Development– how to prepare (key points*)
Gain knowledge of
products/ services
• Develop knowledge of
industry/ products/
services
• Develop
interpersonal/negotiation
s skills
• Gain knowledge on B2B/
B2C etc. sales concepts
• Develop impactful
communication skills
• Understand concept of
consultative/ solutions &
value selling
Behavioral/ Situational
• Prepare behavioral and
situational questions
• Focus on client
management,
procurement, bid
management projects
• Team/ stakeholder
management situations
* Apart from above mentioned, ensure preparation for all other hygiene factors such as, thorough
understanding of your resume, knowledge of your industry/ function in detail, preparedness with all types of
situational/ behavioral questions, Why MBA/ Why this company type of question etc.
Practice case studies
• Growth
• Entry
• Profitability
• Negotiations
41. Innovation hubs
Used for co-creating
innovation along with clients
in emerging areas such as
Security, Extended Reality,
AI, Blockchain, Quantum
Computing
Used for immersive
experience
Accenture Innovation Labs,
KPMG Digital Practice lab
and a lot of other companies
have this
https://home.kpmg/in/en/home/services/advisory/management-consulting/digital-consulting-services.html
43. IT Product Management– Role
• Managing product or product line
• Act as a “mini CEO”
• Optimize the product
conceptualization to support/
enhance cycle
44. IT Product Management – Examples
• Product manager of Digital
marketing management (Display
Ads ) online platform
• Product Management of an
analytics platform for retail clients
• Product Manager for a Reporting/
Visualization Platform
45. IT Product Management – required skill
• Problem solving & analytical skills
• User obsession
• Marketing, pricing, finance
• Knowledge of different types product
with examples
• Understanding if UX/ UI
• Understanding of technology, comfort
with technical architecture/ technical
jargons
• Negotiations/ convincing skills
46. IT Product Management– Interview format
• Product case studies
• Guesstimates
• Awareness of different available
products
• Analysis of different products
• Understanding of a product in
specific domains (lets say CRM,
ERP, HRM,
Reporting/Visualization etc.)
48. IT-ITES companies’ products
Company Description
Accenture
products/
platforms
Accenture products/ platforms
• Bots
• Intelligent Automation (RPA etc.)
• myWizard (platform for IT automation)
• SynOps (FI, P2P, marketing automation)
• myConcerto (earlier Intelligent Enterprise Platform has pre configured industry
solutions, integrates with SAP/ Oracle)
• AIP (PAAS: Can avail a lot of pre built AI solutions as a service)
TCS
products/
platforms
• TCS’ BaNCs (Core Banking, Securities trading, Securities processing and new asset
servicing platfor)
• Quartz Blockchain Solutions
• Quartz Devkit
• Life Sciences: Advanced Drug Development suite
49. Courses/Electives/Certificates
1. Digital Transformation
2. Agile/ Scrum Master
3. Dev-Ops
4. Impact of IT in business
5. IT operations/support
6. Security
7. Six Sigma
8. Project Management
9. Course on any new technology + Business implications
50. How should a Non-IT + Experienced Professional build profile
Strategy item Action
Leverage your strengths • Leverage your domain knowledge (Industry + Function+ Domain)
• Understand your domain specific processes
• Showcase your transferable skills (Problem solving, analytics, leadership,
impact you created, show spikes)
• If you have any project related to IT in your previous work show that and
talk about it
Gain knowledge • Understand implication of IT+ emerged + emerging technology in your
domain
• Talk to your colleagues, industry experts and learn their business
language
Show work examples • Internship
• Live project
• Competitions
• Thought leadership
Prepare well for
interviews
• Including Why You and Why do you want to pursue career
51. How should a fresher build profile
Strategy item Action
Leverage your strengths • Showcase your transferable skills (Fresh perspectives, Creativity, Problem
solving, Analytical approach, leadership, impact you created, show
spikes)
• If you have any project related to IT in your previous projects show that
and talk about it
Gain knowledge • Understand implication of IT+ emerged + emerging technology in your
domain
• Talk to your colleagues, industry experts and learn their business
language
Show work examples • Internship
• Live project
• Competitions
• Thought leadership
Prepare well for
interviews
• Including Why You and Why do you want to pursue career in IT industry
53. Summary
1. Read up on IT industry trends
2. Read up on Emerging Technology trends
3. Understand impact of IT/Digital on business
4. Do some hands on projects
5. Write thought leadership articles
6. Prepare for behavioral, situational, resume based questions
7. Practice case studies/guesstimates