How technology is transforming the workforce!

HOW TECHNOLOGY
IS TRANSFORMING
THE WORKFORCE!
By
Raghav Poojary
Head of HR Technology and Process Automation
FirstMeridian Business Services

Presenter Profile – Raghav Poojary
Head of HR Technology and Process Automation
FirstMeridian Business Services
Specializations
HR Technology & Process Automation | Tech Transformation Consulting | Tech Enabled RPO &
Managed Service Programs
2
Summary
Subject matter expert with more than 17 years of experience in setting up and
operating HR Tech CoE within the people business covering RPO, HR Consulting
and Staffing Business Operations.
Had worked with companies like Merit Trac, Skill Assure, CareerNet, Adecco,
PeopleStrong and Quess Corp in the past.
Linked-in Profile
https://www.linkedin.com/in/raghavpoojary/
Website
http://www.raghavpoojary.com/
5 MAY 2020How Technology is Transforming the Workforce

5 Trends Shaping the Future of Work!

Global Mobile Workforce by 2022
42.5%
By 2022, 1.87 billion people will be
mobile employees, comprising 42.5%
of the total global workforce
[Source: Strategy Analytics]
Work from anywhere
Stay connected with people and information anytime,
anywhere, on any device
Hire the best talent regardless of location
Onboard top candidates who aren't willing to relocate
Business hours are when you are most productive
Open-ended schedule offering flexibility in work timings
Mobility – Key Impact Areas
4
Impact!
The way we manage people and projects will change –
project management methods will emerge as must
have skills and also increase in demand for
collaboration tools.

Key Technologies Changing the Way We Work
Big Data Blockchain AI/ML/NLP
Robotic Process
Automation
Collaboration
Platforms
Cloud Computing Edge Computing Internet of Things
VR/AR Cybersecurity

“In the future of
work, Technology is
the Central
Nervous System of
the organization
that enables
everything to
function.”

A QUICK DIVE INTO
THE RECRUITMENT &
HR INDUSTRY

The Recruitment Industry in India

Recruitment Industry
TYPES OF SERVICES
• Temp Staffing
• Permanent Recruitment
• Recruitment Process Outsourcing
(RPO)
• Professional Staffing
• SOW-Based or Project Hiring
• Managed Services
• Master Services Provider
• HR Tech
TOP TECH TRENDS
• An Applicant Tracking System
(ATS) to Automate End-to-End
Recruitment
• Mobile-Friendly Career Sites and
Digital Onboarding Apps to Attract
Millennials & Gen Z
• AI & Machine Learning to
Automate Sourcing
• Analytics and Algorithms to
Digitize Recruitment Practices
• Chatbots with Natural Language
Processing (for Improved
Candidate Experience)
KEY FOCUS AREAS
• Candidate Supply Chain
• Candidate Experience
• Speed & Quality of Hire
• Service Automation
• Recruitment Team Productivity
• Employee Engagement
• Employee Benefits
• Client Servicing
• Compliance
• Vendor Management

TRANSACTION TO
TRANSFORMATION
DIGITIZING END-TO-END HR &
RECRUITMENT PROCESSES
5 MAY 2020 10How Technology is Transforming the Workforce

Process Mapping of Staffing Operations
Process Sales &
Marketing
Contracts Demand
Mgmt.
Sourcing/
Processing
Offer/
Onboarding
Operations/
Resource
Mgmt.
Payroll &
Billing
Compliance
People
Sales Team Legal Team
Account
Management
Team
Sourcing
Team
&
Operations
Team
Onboarding
Team
Client
Servicing
Team
Payroll Team
&
Account
Team
Compliance
& Legal
Team
System
Sales CRM ERP ATS
Job Portals,
Social
Media,
Reference,
Market
Place
Mobile App
Based
Technologies
Bot Based
Attendance
Collection
Client Portal,
Payrolling
tools
EPFO
Portal,
eKYC,

Setting Up of PMO Team for Tech Deployment and Adoption at Staffing Companies
12
PHASE 1
CURRENT STATE
ANALYSIS
PHASE 2
PMO DESIGN
PHASE 3
PMO
DEPLOYMENT
PHASE 4
PMO
MAINTENANCE
• Processes & tools
• Methodologies
• Org structures
• Roles & responsibilities
• Stakeholder analysis
• PMO functions
• Key Competencies
• Areas of responsibilities
• Training plan
• Resource plan
• IT infra
• Implement processes &
methodologies
• Communications
• Change management
• Performance monitoring
• Steady state operations
• Handover to operations
• Post-go live support
Communications&OrganisationalChangeManagement

Pool Question
Do you see increase in Project Management practices being implemented post
COVID to handle work from home teams?
If Yes then to what percentage?
a) Increase by 10%
b) Increase by 20%
c) Increase by 30%
d) Increase by 40% +

4 Building Blocks of Staffing Business
Colleagues
The internal workforce, consisting of all
the departments and teams across the
organization
Partners & Government Bodies
Freelance recruiters, vendor agencies,
suppliers of software, L&D service
providers, government regulatory bodies
like EPFO, Income Tax Department, etc.
Customers
Small, Medium and large-sized
businesses looking to scale their
workforce up through Staffing,
Recruitment, HR Tech & Managed
Services
Candidates
Freshers, experienced, mid-management
and leadership level professionals
seeking job/career opportunities
5 MAY 2020 14How Technology is Transforming the Workforce

Candidate/Associate Experience
– Bot-Enabled Job Search & Application
Management
– Digital KYC & Onboarding
– Mobile Attendance
– Career Services Platform
– Employee Self-Service
Candidate Supply Chain
– Job Portal (Web & Mobile)
– Campus Placement Portal
– Freelancer/Sub Vendor
Network Portal/App
– Market Place – Talent Stock Exchange
Digitization of Staffing Process – For Candidates

The Power of Candidate Experience

Digitization of Staffing Process – For Customers
Customer Experience
To Manage Demand, Candidate
Shortlisting, Video Interviews,
Assessments, Leaves and
Attendance, Invoice Approvals,
Helpdesk etc.
HR Tech Integrated
Services
– Demographic-Focused
Candidate Sourcing Platform
– L&D Platform
– Employee Benefits Platform
– Master Services Program
Tech-Enabled Services
– Payroll Management
– Statutory & Regulatory
Compliance
– Geo-Tagged Attendance
Tracking
– Analytics/Reporting Platform with
BI & Dashboards
– Managed Services Program

Digitization of Staffing Process – For Colleagues
Service Automation
End to ERP to manage
Demand, Sourcing, Offers,
Candidate onboarding, attendance
management, payroll, invoicing,
collections and Candidate exit
management.
Productivity Tools
– Sales CRM
– ATS
– Performance Apps
– Recruiter App
– Freelance Recruiter App
Internal Employee
Engagement
– HRIS
– Rewards & Benefits
– L&D Tool
– Health & Wellness
– Tax & Money Mgmt. Tools

ADOPTION OF NEW-
AGE TECH IN HR

“79% agree that
chatbots will be an
important interface
to deliver quick,
real-time answers
to candidate or
employee queries”
20
Chatbots in Recruitment

21
Pool Question
Do you prefer BOT handling your personal hiring for next job you apply?
a) Yes
b) No
c) May be

Blockchain in HR

Applications of Blockchain in HR
Employee Data Security and Access
• Decentralized data storage
• Restricted access through tokenized permission
Background Checks
• Access and verify work and academic history, etc.
• Eliminate chances of fraudulent applications
Smart Contracts for Gig Workforce
• Auto-release payments upon task completion
• Protect businesses from fraudulent invoicing

THE WORLD OF JOBS
WILL CHANGE IN THE
COMING YEARS

What Makes Gig Economy the Hottest Trend in India?

Gig Workforce is Trending
• Unconventional Approach to Work by
Millennials
• The Rise of Start-Up Culture
• Growing Demand for Contractual
Workforce by MNCs
• Introduction of Blockchain Payment
System
• Rise of Freelancing Platforms

Uberized Recruitment – Rating-Based Hiring of Workforce

Uberized Recruitment is in Demand
28
• Immediate deployment of flexi staff
• Review and select candidate
profiles (using client ratings and
experience summary)
• Last-minute hiring requests
• Payroll and administration of flexi
staff taken care by vendor
• Rate the staff and add their profiles
to favourites

Post-COVID Era in Employment and Workforce Building (1 of 2)
29
Borderless Workspaces
• Remote working will be the new
normal
• Lesser members at office
• Digital workspaces to become a
hot trend globally
• Programs managed remotely
with Project Management
Standards
Latest News
75% of 4.5 lakh TCS employees to
permanently work from home by
2025

Post-COVID Era in Employment and Workforce Building (2 of 2)
30
Changes in Work Culture
• New ways to measure employee productivity;
which will be outcome-driven not time spent
• Redefinition of project management standards
• Adoption of Enterprise Learning to pick up
pace
• Leadership skills will evolve to manage a New
Breed of workers
• Newer strategies to instill a sense of belonging
within remote workers
• Elements of TEAM, TRUST and
TRANSPARENCY will take the centerstage
• Need for leaner operational models

31
Pool Question
What Percentage of your team/company will be allowed to work from anywhere post
COVID come back?
a) 20%
b) 30%
c) 40%
d) 50% +

THANK YOU
CONTACT DETAILS
RAGHAV POOJARY
Email: raghav.poojary@gmail.com
Linked-in Profile
https://www.linkedin.com/in/raghavpoojary/
Website
http://www.raghavpoojary.com/

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