IT Infrastructure Monitoring Strategies in Healthcare

Summary Results • September 2015
IT Infrastructure Monitoring Strategies in Healthcare

Program Overview
 More than half of respondents (57%) use 5 or more tools to monitor their IT
infrastructure.
 Almost half of respondents (48%) monitor in excess of 1000 IT
infrastructure elements.
 Responders report being plagued by time-wasting manual processes (56%),
siloed and specialized IT tool sets (47%), and the cost, complexity, and
limitations this redundancy creates (35%).
 The most widely reported limitations of respondents’ current monitoring
tools: No unified monitoring view (69%) and poor analytics (50%).
 Responders rate their ability to monitor/manage storage, servers,
databases, and networks fairly highly. Satisfaction falls off sharply with the
ability to manage end-user experience, cloud and big data environments.
 Less than 10% of respondents are “highly satisfied” with their current IT
monitoring tools.

Observations and Conclusions
 Almost half of respondents (48%) monitor in excess of 1000 IT
infrastructure elements.
 More than half of respondents (57%) use 5 or more tools to monitor their
IT infrastructure.
 Responders report being plagued by time-wasting manual processes
(56%), siloed and specialized IT tool sets (47%), and the cost, complexity,
and limitations this redundancy creates (35%).
 Responders rate their ability to monitor/manage storage, servers,
databases, and networks fairly highly. Satisfaction falls off sharply with
the ability to manage end-user experience, cloud and big data
environments.
 Less than 10% of respondents are “highly satisfied” with their current IT
monitoring tools.
 The most widely reported limitations of respondents’ current monitoring
tools: No unified monitoring view (69%) and poor analytics (50%).
 40% of those surveyed plan to renew or replace their tools within the
next year or so. The remaining 60% have not decided on a replacement
schedule.

Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
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How many tools are you using to monitor your IT infrastructure?
More than half of respondents (57%) use 5 or
more tools to monitor their IT infrastructure.
One
2%
2 to 4
41%
5 to 9
41%
10 to 14
10%
15+
6%

How many IT Infrastructure elements (e.g. physical/virtual servers,
network devices, storage, databases and cloud) does your
organization attempt to monitor for availability and/or performance?
Almost half of respondents (48%) monitor
in excess of 1,000 IT elements.
Less than 200
15%
201 to 500
14%
501 to 1000
23%
1001 to 5000
21%
5001 to 10,000
20%
More than
10,000
7%

What IT Infrastructure monitoring and management challenges
are impacting your organization?
Responders are plagued by time-wasting reactive and manual processes (56%),
siloed and specialized IT tool sets (47%), and the cost, complexity, and limitations
this redundancy creates (35%).
56%
47%
35%
35%
27%
24%
18%
0% 10% 20% 30% 40% 50% 60%
Staff spending too much time in
firefighting and manual processes
Too many siloed IT monitoring
and management tools
Rising cost and complexity of
managing heterogeneous IT…
Limited visibility into existing
infrastructure…
Performance and availability of
business…
Long triage calls and issue resolution
times
Timely support for new web and
mobile application roll outs

What are the limitations of your current monitoring tool(s)?
Lack of a unified view (69%) and poor analytics (50%) are the leading limitations
those surveyed reported with their current monitoring tools.
69%
50%
40%
35%
29%
22%
16%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Lack of a single unified view
Lack of predictive and
actionable analytics
Effort required for reporting,
integrations and customizations
Excessive time required to
diagnose and resolve issues
Complexity of completing tasks
and management
Scalability
Unable to support new technologies
such as cloud & big data

Responders rate their ability to monitor/manage storage, servers, databases, and
networks highly. Satisfaction falls off sharply with the ability to manage apps, end-
user experience, and cloud environments.
60% 60% 60%
54%
36%
29% 29%
0%
10%
20%
30%
40%
50%
60%
70%
Storage Physical & Virtual
servers
Databases Networks Packaged
applications
End-user
experience
Cloud & Big Data
environments
How satisfied are you with your ability to monitor and manage the
following?
Those answering “highly satisfied”

Overall how satisfied are you with your current IT monitoring tools?
Less than 10% of respondents are highly
satisfied with their current IT tools.
1%
13%
40%
28%
10%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
1 2 3 4 5
Low satisfaction High satisfaction

Respondent Profile

When do you plan to evaluate renewing or replacing
any of your current monitoring tools?
40% of those surveyed plan to renew or replace their
tools within the next year or so.
3 months
6%
6 months
17%
12+ months
17%
Unknown
60%

Profile of Responders:
Industry Sectors
All responders work either in the health services (86%)
or health insurance (14%) industries.
Health Services
86%
Health Insurance
14%

Revenue
20% of responders work for Fortune 1000 companies. Another 30% work for
companies with between $500 million and $1.5 billion in revenue.
<$250 million
36%
$250 - 500 million
15%
$500 million - $1.5
billion
29%
>$1.5billion
20%

Job Level
Survey responders were split almost evenly between those working in
managerial and executive level positions at their firms.
Manager, 48%
Director, 42%
VP, 8%
CxO, 1%

Vendor Specific Responses

(Only responders who use SolarWinds)
Responders using SolarWinds are plagued by time-wasting reactive and manual
processes (60%), siloed IT tool sets (50%), and limited visibility into existing
infrastructure (41%).
60%
50%
37%
41%
28%
27%
3%
0% 10% 20% 30% 40% 50% 60% 70%
Staff spending too much time in firefighting
and manual processes
Too many silo’d IT monitoring and
management tools
Rising cost and complexity of managing
heterogeneous IT environments
Limited visibility into existing infrastructure
utilization such as servers, network and…
Performance and availability of business
applications and services
Long triage calls and issue resolution times
Timely support for new web and mobile
application roll outs

(Only responders who use HP)
Responders using HP are plagued by time-wasting reactive and manual processes
(63%), siloed IT tool sets (51%), rising cost & complexity (47%) and long triage
calls and issue resolution times (35%).
63%
51%
47%
27%
27%
35%
0% 10% 20% 30% 40% 50% 60% 70%
management tools
utilization such as servers, network and
cloud

(Only responders who use IBM)
Responders using IBM are plagued by time-wasting reactive and manual
processes (48%), siloed IT tool sets (63%) and rising cost & complexity (39%).
48%
63%
39%
39%
24%
24%
0% 10% 20% 30% 40% 50% 60% 70%
management tools
utilization such as servers, network and cloud

(Only responders using SolarWinds)
Less than 5% of respondents who using SolarWinds are highly satisfied
with their current IT tools.
15%
45%
29%
5%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 2 3 4 5

(Only responders using HP)
Less than 6% of respondents who are using HP are highly satisfied with
their current IT tools.
4%
10%
31%
37%
6%
0%
5%
10%
15%
20%
25%
30%
35%
40%
1 2 3 4 5

(Only responders using IBM)
Less than 7% of respondents who had IBM are highly satisfied with their
current IT tools.
4%
9%
39%
33%
7%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
1 2 3 4 5

CA Unified Infrastructure Management enables organizations
to proactively manage the performance of physical and virtual
servers, applications, networks, storage devices, databases,
end user services, cloud and big data environments—all
through a single, unified view and architecture.
Learn more about the product
– Overall Product : ca.com/uim
– Server monitoring: http://www.ca.com/us/lpg/server-monitoring.aspx
– Network monitoring: http://www.ca.com/us/lpg/network-monitoring.aspx
.

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