 This slide deck summarizes results from a survey to uncover key challenges IT executives face in monitoring IT Infrastructure & services. 47% of the respondents use more than 5 IT monitoring tools to monitor their IT infrastructure, while scalability and the pain of jumping from one monitoring tool to the other were one of key challenges mentioned. Learn more about CA Nimsoft Monitor Snap at http://www.ca.com/snap

1. Summary Results • May 2014
Strategies for Monitoring IT
Infrastructure & Services

2. Summary Results • May 2014
Program Overview
 Between February and April Gatepoint Research invited selected
executives to participate in a survey themed Strategies for Monitoring IT
Infrastructure & Services.
 Candidates were chosen from various industries were invited via email
and 316 executives participated.
 Survey participants were senior decision makers with responsibility for
data centers, infrastructure, operations, and IT: 20% held the title CxO or
VP; 54% were Directors, and 21% were Managers.
 Responders overwhelmingly work for large firms: 77% worked for
firms with greater than $1.5 billion in annual revenue (Fortune 1000).
 100% of responders participated voluntarily; none were engaged using
telemarketing.

3. Summary Results • May 2014
Observations and Conclusions
 47% of the respondents use more than 5 tools to monitor their IT infrastructure.
 About half of responders say cost (50%) and a siloed approach to monitoring and
management (46%) are the main limitations of their current monitoring solution.
Among those who reported using more than 5 tools, top concerns were scalability
and jumping from tool to tool.
 Satisfaction with end to end user experience monitoring relevantly lower than
traditional monitoring of servers and networks etc.
 Ability to monitor a wide variety of technologies and scalability emerged as the
capabilities most valued among responders for a wide variety of technologies. Both
rated a 4.3 on a 5 point scale where 5 is “very important.”

4. Summary Results • May 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
How many physical and virtual servers does your organization
monitor for availability and/or performance?
Survey responders work for firms that manage many physical and virtual servers:
41% manage more than 1,000.
18%
16%
24%
25%
16%
0%
5%
10%
15%
20%
25%
30%
Less than 200 200 to 500 500 to 1000 1000 to 5000 5000 or more

5. Summary Results • May 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
How many tools are you using to monitor your IT infrastructure
(by company size)?
47% of responders use more than 5 tools to monitor their IT infrastructure.
53%
79%
64%
50% 51%
27%
16%
27%
25% 26%
20%
5% 9%
25% 21%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Full Data set <$250 million $250 - 500 million $500 million - $1.5
billion
>$1.5billion
More
than 10
6 to 10
1 to 5

6. Summary Results • May 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
What are the challenges or limitations of your current monitoring solutions?
(by number of tools used)
Among responders who reported using more than 5 tools,
scalability, jumping from tool to tool & siloed monitoring approach are top challenges.
29%
29%
30%
30%
30%
31%
30%
34%
39%
13%
16%
16%
21%
22%
21%
24%
23%
20%
53%
55%
54%
48%
48%
47%
46%
44%
41%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Other
Effort required for integrations and customizations
Ease of use
Limited Reporting
Time spent diagnosing and resolving issues
Added costs for additional features/functions
Siloed approach to monitoring and management
Jumping from tool to tool, or screen
to screen to find the info I need
Scalability issues
6 to 10 tools More than 10 tools 1 to 5 tools

7. Summary Results • May 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
How satisfied are you with your ability to monitor and manage the following?
(1-5; 1=not satisfied; 5=very satisfied)
Satisfaction level with end to end user experience relatively lower as compared with
traditional monitoring of Infrastructure elements
4.00
3.99
3.86
3.81
3.77
3.73
3.71
3.41
3.21
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Servers
Networks
Storage
Databases
Virtualization platforms
Packaged Applications (i.e. Microsoft
Exchange, Active Directory)
Web sites/apps
Cloud environments (SaaS, IaaS,
PaaS)
End-user experience

8. Summary Results • May 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
If you were to replace your existing monitoring tools with a single, unified
solution, what capabilities would be the most important to you?
(Rate 1-5, 1=Not important, 5=Very important)
Responders are looking for multiple capabilities in a unified IT monitoring solution – top
desired features are scalability, and ability to monitor a wide variety of technologies.
4.30
4.27
4.26
4.23
4.21
4.11
4.06
3.66
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Breadth & depth of technologies
that can be monitored
Scalability
Improved IT operations via a unified
view across the environment
Cost of monitoring solution
Ease of use
Out-of-the box & customizable reporting
Extensibility and adaptability
Multi-tenancy support

9. Summary Results • May 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
Profile of Responders:
Industry Sectors
Survey responders come from a broad range of industries.
Manufacturing
38%
Financial
Services
17%
Business
Services
15%
Retail
8%
Health
8%
Telecom
7%
Wholesale
7%

10. Summary Results • May 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
Profile of Responders:
Revenue
77% of responders work for firms in the Fortune 1,000.
<$250 million 7%
$250 - 500
million, 3%
$500 million –
$1.5 billion, 7%
>$1.5billion
77%

11. Summary Results • May 2014
Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be
used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research.
Profile of Responders:
Job Level
Responders are senior IT specialists in decision making roles.
Manager, 22%
Director, 54%
VP, 17%
CxO, 2%

12. Summary Results • May 2014
CA Nimsoft Monitor
Put your customers first with a scalable, adaptable and powerful unified
monitoring solution.
CA Nimsoft Monitor helps your team ensure you’re delivering an optimal
customer experience by monitoring the availability and performance of all
your services, applications & technologies, both inside and outside your
data center, via a single, unified & comprehensive IT monitoring solution.
It increases operational efficiency with agility, power, and simplicity,
enabling you to spend less time managing your monitoring tools and more
time addressing the growing needs of the business.
With CA Nimsoft Monitor’s unified architecture and comprehensive
monitoring coverage you will finally be able to monitor, measure and
report on the metrics that matter the most to your customers, as well as
adopt and manage new customer-centric applications and technologies
faster than you ever thought possible.
Learn more at ca.com/nimsoft or unifiedmonitoring.com