SolarWinds recently conducted a survey on IT Alert Management with participation from over 150 IT professionals. We learned about the challenges faced in managing alerts. Here are the findings…

1. SolarWinds Survey Reveals:
Managing IT Alerts is
Time-Consuming & Frustrating
Is Alert Management a PAIN?
Learn how SolarWinds can help…
© 2013, SolarWinds Worldwide, LLC. All rights reserved.
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2. Introduction
SolarWinds recently The Agenda
conducted a survey on IT
» The Survey – What did the IT
Alert Management with guys say?
participation from over 150 » Outcome – What are the
IT professionals. challenges?
» Key Takeaway – What does the
We learned about the survey mean to you?
challenges faced in » Recommendation – Remove
managing alerts. the complexity in alert
management.
Here are the findings…
2013 IT SECURITY SURVEY – BY SOLARWINDS
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3. Complexity in managing IT alerts
Out of 150+ respondents, over 73% of
survey respondents said alert management
was a real pain in their organization.
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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4. How is on-call scheduling handled?
More than 40% rely on a physical device
for on-call scheduling
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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5. What is the effectiveness?
65% said the methods they are currently
using to manage on-call scheduling were
“somewhat” or “not at all” effective.
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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6. What are the missing features?
More than 60% of the respondents feel acknowledging an alert from their phone, without
requiring VPN login is a feature majorly missed from their alert management program
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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7. Are these alerts meant for you?
75% of respondents said they get alerts that
are not their problem to deal with at least
once a month while 50% of respondents
said this happens at least once a week.
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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8. Number of vendors
Close to 50% use more than 3-5 vendors to
manage their IT infrastructure
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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9. What has come out of the survey?
» Biggest challenges faced with alert management
1. Tracking alerts
2. Getting the alerts to the right person/team
3. Getting/responding to requests
4. Determining if alerts are mission critical
5. Sending valid/actionable alerts. Built-in alert escalation
» Frequent consequences of missing an alert
1. Not knowing there is a problem before the end-users know it
2. Faulty alerts due to clumsy software design
3. Late response to outage
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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10. What does the survey mean to you?
» It’s time that you remove the complexity out of IT alert
management and treat all alerts from a single console
» You need to be able to
 Simplify alert management
 Know the problem before the end-users know it
 Manage all of your IT alerts from a single environment
 Deal with alerts only meant for you
 Effectively handle on-call scheduling
 Send alerts to the right person on the right team at the right time
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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11. IT alert management can be a real pain – fix it
free with SolarWinds Alert Central
Managing IT alerts has
never been this easy!
--- Watch Video---
How can SolarWinds Alert Central be the perfect magic wand?
» Consolidate alerts from a galaxy of IT systems into a single environment where you
can easily manage alerts, on-call scheduling and escalations
» Some cool features
 Filter alerts to see what matters to you
 See alert status at a glance
 Send alerts to the right groups
 Acknowledge, escalate or reopen from the product UI or the alert
 Reply to alert emails, no VPN access required
 Automatically route alerts to the appropriate group(s)
 Test routing rules before you put them into practice
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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12. How Does SolarWinds Alert Central work?
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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13. Helpful resources
We invite you to learn more about SolarWinds Alert Central
» Consolidate & Manage Your IT Alerts With SolarWinds Alert Central
» It’s FREE & Integrates with Virtually ANY IT Software that Sends Alerts!
--- Click at the link above ---
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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14. Thank you!
2013 IT ALERT MANAGEMENT SURVEY – BY SOLARWINDS
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